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Training in Perth

The Mediation Institute training team is making the trip over to Perth in a couple of weeks and will be running some training and role play days during our visit.

If you are Perth based Student, Graduate or interested in studying with Mediation Institute get in touch to find out more.

We’re going to be at the Everywoman Expo on the 15th to 17th June on behalf of Interact Support 

We’re planning on catching up with Graduates for some professional development as well as providing tailored training for our Western Australian based CHC81115 – Graduate Diploma of Family Dispute Resolution and NMAS Accreditation students and the Interact Support Practitioners and applicants based in Perth and surrounds.

It will provide a great opportunity for mediators to get some professional development hours, some practice role plays and hang out with our team in a relaxed environment.

Too good to miss?

Get in touch for details.


I'm interested in face to face training in Perth

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CHC81115 Grad Dip FDR Flyer

CHC81115 Graduate Diploma of Family Dispute Resolution


The CHC81115 – Graduate Diploma of Family Dispute Resolution provides the skills and knowledge you need to facilitate mediation for couples and families as they go through separation and divorce. You will be helping them to reach parenting agreements, property settlements and to resolve their co-parent and wider family relationship issues.

This course provides in-depth learning on family violence and conflict, it’s effect on children and the family law environment for separating couples.

This qualification provides the training you will need to fulfill the role of family dispute resolution practitioner (FDRP). When accredited you will provide mediation services and interventions for families who need assistance with parenting agreements and property settlements as well as those who are experiencing high levels of relationship conflict and may be involved in the family law system.

Graduates accredit with the Attorney Generals Department and then go on to work independently, as a contractor or employee of a FDR Service.

The legal and ethical obligations of Family Dispute Resolution practitioners under the Family Law Act 1975 and the Family Law (Family Dispute Resolution Practitioners) Regulations 2008 are part of the course curriculum.

On completion of the qualification, graduates can apply for registration with the Attorney General’s Department to practice as FDRPs under the Family Law Act 1975. Once registered with The Attorney General’s Department, graduates can also apply for accreditation under the National Mediator Accreditation Standards (NMAS) by applying to Mediation Institute, a Recognised Mediator Accreditation Body (RMAB).

Mediation Institute will deliver this qualification in partnership with RTO Inspiritive.


This qualification is delivered fully online or with the option of blended learning, combining online learning with face to face sessions in Brisbane, Melbourne or Perth. A Supervised work placement is mandatory.


Approximately 50 weeks online learning and a 50-hour compulsory work placement which may commence as soon as you are assessed as competent in simulation for each skillset.

  • Point of Difference: This course duration is an estimate only. Students can complete the course at your own pace. We expect the majority to complete in significantly less than 50 weeks and you have up to 24 months to complete your studies if life gets in your way.

Employment Opportunities

Upon successful completion of this qualification, graduates may gain employment in Community Services Sector roles including:

  • Family Dispute Resolution Practitioner (FDRP)
  • NMAS Accredited Mediator
  • Manager of an Alternative Dispute Resolution Service (with sufficient experience in management competencies)

Units of Competency

This qualification is made up of 10 units of competency (6 core units and 4 elective units)

Core Units

Code Unit Title
CHCFAM001 Operate in a family law environment
CHCDSP001 Facilitate dispute resolution in the family law context
CHCDSP002 Adhere to ethical standards in family dispute resolution
CHCDSP003 Support the safety of vulnerable parties in family dispute resolution
CHCDFV008 Manage responses to domestic and family violence in family work
CHCFAM002 Work with a child focused approach

Students can complete the core units only option in order to accredit with the Attorney Generals Department however the electives provide valuable additional training in working with high conflict families.

Elective Units

Code Unit
CHCPRP007 Work within a clinical supervision framework
CHCDFV012 Make safety plans with people who have been subjected to domestic and family violence
CHCDFV007 Work with users of violence to effect change
CHCFAM007 Assist clients to develop parenting arrangements

Entry Requirements

Entry to this qualification is open to individuals who have one or more of the following qualifications or experience:

Have an undergraduate degree or higher qualification in psychology, social work, law, conflict management, dispute resolution, family law mediation or equivalent

  • Have the mediation skill set from the Community Services (CHC) Training Package
  • Are a NMAS Accredited Mediator
  • Can provide documented evidence of previous experience in a dispute resolution environment, in a job role involving the self-directed application of knowledge, exercise of independent judgement and decision-making, and a range of technical and other skills.

Technological Requirements

This course is delivered online with a significant component of Video Role Play practice. To participate in this course you will need:

  • A computer or laptop with a reliable internet connection (sufficient for video meetings)
  • A fast and secure web browser
  • A web camera and head set – a web camera is standard on laptops and able to be plugged into a computer

If you have any doubts about your technology book in for a video meeting with our team to test your set up.

Contact the office on with a suggestion as to suitable meeting times.

Mandatory Work Placement

You have the opportunity of a minimum of 50 hours work placement with this qualification.

  • Point of Difference: Mediation Institute does not short change your learning by counting simulations or workshops as being client work.

With Mediation Institute you will have real work experience with real clients including taking enquiries, following up with real clients during and after family dispute resolution, undertaking safety planning, providing post separation parenting coaching (New Ways for Families Course Coaching) and of course, co-mediating in Family Dispute Resolution.

During your work placement, you will work with a minimum of five families with family dispute issues including the need for parenting plans, property settlements and the resolution of specific issues.

  • Point of Difference: All client work will be under the direct or indirect supervision of an accredited FDRP and will include Video Mediation and phone contact with clients.

Your work placement is part of the learning program and captures a range of evidence to support a decision of competency. Students and supervisors are provided with a comprehensive work placement guide and structured supervision program to support positive supervision and effective learning.

If any required evidence is not available in the workplace due to the mix of your clients following the work placement additional simulations or assessment may be required. The learning plan identifies the specific tasks you need to complete during your work placement.

Training Methods

  • Online learning – reading course material and supplementary material
  • Webinars and watching recorded webinars if you are unable to participate live
  • Access to the New Ways for Families – Parenting after Separation Course
  • Use of the Family DOORS risk screening tool
  • Incorporating content from the AVERT Family Violence program
  • Research projects as part of your supervision unit (elective)
  • Forum and web meeting discussions
  • Role plays and simulations (Video Role Plays and face to face if you attend a workshop)
  • On the job learning during your work placement

Assessment methods

  • Knowledge questions
  • Activities (Activities, Projects and Case Studies)
  • Role Play and Simulation Observations
  • Work place observations – third party supervisor reports
  • Co-assessment discussion between your workplace supervisor and course assessor (unless your supervisor is a qualified assessor)
  • Point of Difference: Students will be allocated as “clients” and taken through the whole FDR process from first contact to developing a parenting plan in simulation and then have the opportunity to do the same process with simulated “clients” as the FDR. Real, experiential simulations not unrealistic role plays.

As a guide we recommend that you allow a minimum of 8 hours a week for your studies – 3 hours for role plays and other interactive activities and 5 hours for coursework, reading and completing assessments.

Work Placement

  • Point of Different: Mediation Institute arranges work placement for students with Interact Support. and ongoing contract work with Interact Support is available once qualified.

Recognition of Prior Learning

You may be eligible for recognition of prior learning for this qualification. Please see our RPL Kit for more details.

NMAS Accreditation as a Mediator

Mediation Institute is a Recognised Mediator Accreditation Body (RMAB) under the Australian National Mediator Accreditation System (NMAS). This course meets the threshold training, education and assessment requirements as set out in the NMAS. those requirements.


If you need Mediation Institute’s assistance with your work placement the course fee is:

  • Full Qualification (10 Units) with Mediation Institute providing the work placement – $11,900
  • Core units only (6 units) with Mediation Institute providing the work placement – $8,900

If you DO NOT need Mediation Institute’s assistance with your work placement the course fee is:

  • Full Qualification (10 Units) without Mediation Institute providing the work placement – $8,900
  • Core units only (6 units) without Mediation Institute providing the work placement – $6,900

Enrollments and Further Information

We commenced enrollment in February 2018 and you will be able to join the course up until the end of November 2018. We take a two-month break from enrollments over December and January. Don’t miss out on joining the Class of 2018.

Elearning Mediation Training

eLearning Mediation Training is a specialty area for Mediation Institute.

We provide training for people who want to become dispute resolution professionals but who can’t afford five days straight of training typically offered by other training providers.  Our approach takes a little longer but provides a more structured and well-paced approach to learning allowing time for reflection, discussion and application not typically available in the fast-paced environment of a workshop.

Our belief is that one size does not fit all, especially when it comes to learning.  eLearning provides greater flexibility than workshop training and we think that is valuable.

Who is this course for?

The course is for anyone wanting to become a professional mediator in Australia. It is best suited for those who work full time and don’t want to give up a week of holidays or earning, those who are at home mums or dads and those living in regional and rural areas who don’t want the expense of traveling to a major center for a week of training.

Mediation Institute is the mediation training specialist and services are provided by mediators for mediators. We do not have any sales staff or others working with us who are not fully trained and accredited mediators.

That means that anyone you speak with knows the industry, the skills you need to be a professional mediator and will tell you the truth in response to your questions.

How can you train skills by eLearning?

Mediation Institute uses the same video mediation tools that professional mediators use with real clients to provide video mediation training. The hard part of mediation training is learning the facilitative and neutral role that you must take as a mediator.  That requirement along with being able to facilitate the structured mediation process are what you will learn during the course through practice video mediation role plays.

We don’t have to teach you how to be in a room with clients. We give you credits for that if you are over 18 and have previously worked!

Training outcome:  eligibility to complete the National Mediator Accreditation System (NMAS) assessment

Course duration:

  • 40 hours including a weekly commitment of 5 hours of video tutorials and role plays and 5 hours of self-paced study. Daytime and Evening training options.
  • You can fast track by committing to 9 hours per week of webinar and role play activity.

Course Commencement date: the first of each month.

Course Cost: $1,999 + $500 for Assessment = total training and assessment fee of $2,499

Accreditation as a NMAS Mediator requires an application form, proof of good character and professional indemnity cover and costs $320 for two years with Mediation Institute including your NMAS Accreditation, Free Professional Development Webinars and mentoring and an approved External Complaints Management Service.

Training Schedule  

  • Monday’s – 1-hour webinar (or one hour video if you can’t make the webinar live)
  • Tuesday’s – 2-hour role play – day and/or evening schedule
  • Wednesday – self-paced learning using our award-winning eLearning program and the Mediation and Communication Skills Manual
  • Thursday’s – 2-hour role play – day and/or evening schedule

Course Content

  • The National Mediation Accreditation System and becoming an NMAS Accredited Mediator
  • The Requirements for Accreditation as a Mediator
  • The Dynamics of Conflict
  • Ethical Standards
  • Pre-Mediation
  • Mediation Process
  • Practical Application – 9 video mediation role plays

 What happens if I miss a live training webinar session?

If you miss a webinar you can watch a video of the content but we encourage you to attend so that you can enjoy the interaction with other students and ask questions live.  You can contact the trainers throughout your studies with any questions that arise during your self-study.

If you miss a role play your course will take longer to complete.

How long do I have to complete the course?

You will need one month (unless you double up and do four role plays a week). You have three months to complete and can ask for an extension if necessary.

Who do I speak to if I have questions?

You can call

  • Joanne Law – Director of Studies on 0401 293 500 or
  • Ken Speakman – Director of Applied Learning on 0404 072 330

How do I enroll?

You can enroll online – or download an application form here. NMAS Enrolment Form 4.2018 v1

CHC81115 – Provider Comparison Tool

Download our Training Comparison Tool

CHC81115 – Training Comparison Tool

When it comes to deciding on your training provider for vocational training it is important to do your due diligence. We think that Mediation Institute’s course comes out ahead of our competitors and so provide you with this Course Review document to help you evaluate your options.

Why the Mediation Institute Course gets so many ticks

Q. What qualification will I get?

The course you will do with Mediation Institute is the CHC81115 – Graduate Diploma of Family Dispute Resolution. This is the qualification you will get if you do the full course. If you want to complete the minimum requirements for accreditation you can do the six core units. If so you will get a statement of attainment for those units. Mediation Institute provides you with the option to enrol in the remaining electives individually after you have completed the core units at $1,200 per unit.

Q. Can I learn the theory through self-paced online learning?

Yes. Mediation Institute delivers this course through online learning. You can go faster or slower than your classmates without penalty.

Q. Why do you use online learning rather than regular workshops?

Our values include flexibility and accessibility and the only way to provide training that is fully flexible and accessible is through online learning. Courses based on mandatory workshops don’t accommodate people working full time, full time carers or people living in rural and regional areas.

We all love workshops but getting to them is a pain, adds to the cost of the course and if you miss the workshop your studies may be impacted negatively. Our theory is delivered through online learning.

The learning management system we use is accessible to vision impaired students and limited only by the constraints you may have with your internet service. Unfortunately the NBN service available in many parts of Australia has been extremely disappointing and sub-standard. If you are concerned about the quality of your internet service please book in for a video meeting with us before finalising your enrolment.

Q. Do I have to participate in video meetings to successfully complete this course?

Yes. We think that online learning is a better way to learn theory compared with lecture format workshops. Retention of theory from lectures is low and so Mediation Institute uses a flipped learning model. That means that our workshops are always practical skills development opportunities not lectures. Online learning (good quality online learning) is used to teach theory through course work, learning activities, group discussions, interactive webinars and anything else we can think of to enhance learning.

Q. How flexible are Mediation Institute about course progress?

Going Faster – Because we use online learning there is no reason or benefit from holding back your studies to keep you with a training group. If you have the time and ability to complete your course more quickly we encourage you to do so and have designed in the flexibility for this to occur.
Going Slower – Over the years that we have been delivering this course we’ve had individual students who’ve encountered all kinds of life challenges. From leaving their relationship and ending up in a refuge due to family violence, to very serious health issues requiring surgery and family emergencies of all kinds.
We get that and so provide the opportunity for students to slow down or suspend their studies for a period of time if necessary. You can also suspend your payment plan if necessary when your studies are suspended. Our goal is for you to successfully complete your studies so if you are unable to keep up you can take longer. Our RTO partner allows up to 2 years without penalty and we may be able to arrange longer if necessary.

Q. Are there workshops, tutorials and FDR Supervision?

Online learning is only effective if it includes the ability to interact with others, discuss what you’re learning, talk about scenarios and situations and generally give the new knowledge a good working over so that you retain it. Mediation Institute provides fortnightly tutorials aligned to course content based on the progress rate that the average student should progress at. We also have the opportunity for you to participate in a monthly online peer supervision group with currently accredited and working FDR Practitioners. Great for networking as well as learning about what happens when theory meets practice and bringing to life ethical challenges.

Q. Do I get membership of a professional association?

As a Mediation Institute student, you will get free student membership of Mediation Institute Recognised Mediator Accreditation Body for the duration of your FDR Course. That is a saving of $20 a year off the student membership rate. All online webinars are free for Mi RMAB Members (normally $35 per person) and include a monthly webinar on marketing and practice development topics for mediators and FDR Practitioners. Visit to find out more about our RMAB. If you are already a NMAS Accredited Mediator we’d love you to join us. Full membership is $320 for two years including NMAS Accreditation. Full membership means that you are accredited through Mediation Institute and covered by our External Complaint Management Services. Member only membership is $220 for two years. This is for you if you can’t or do not want to transfer your NMAS Accreditation to Mediation Institute.  You will be eligible for free and discounted CPD but will usually be covered by the RMAB you are accredited through for your External Complaints Management Service.

Q. Has Mediation Institute won any awards for their training that were awarded by an independent awards process?

Awards provide an opportunity for training providers to have their training services independently evaluated by the industry. Mediation Institute won the eLearning Excellence Award for the Vocational Education and Training Sector in 2014 for our Graduate Diploma Course against a competitive field of major TAFE’s and independent RTO’s. The award was independently evaluated by the eLearning Excellence Association. Mediation Institute Winner of the eLearning Excellence Award 2014 We are aware of a provider of this training whose associated entity awarded them an award for their training so when asking this question make sure that awards were independently evaluated and based on merit.

Q. Does Mediation Institute support students with their work placement?

Yes. Mediation Institute has an arrangement in place to ensure that our students can meet the requirement of 50 hours of supervised work with clients under the supervision of an accredited FDR Practitioner.

Q. Does Mediation Institute require the full 50 hours of work placement mandated by the qualification?

Mediation Institute has an arrangement in place for work placement with Interact Support. This placement is guaranteed by Mediation Institute and included in the course fees. Placement may include video mediation with clients and/or face to face mediation. Face to face is not able to be provided in all locations and may require travel to participate. Any costs associated with travel to face to face mediation sessions are not included in the course fees. Mediation Institute is aware that some providers are indicating that the 50 hours work placement is advisory and that it is ok to count role plays as if they were work placement with real clients. We do not believe that this is the case and will be providing students with the opportunity to work under supervision with clients during your training. While some units do allow for assessment by simulation others require work placement. See the extract below and go to the full unit information.

CHCDSP001 – Facilitate dispute resolution in the family law context (Release 1)

Performance Evidence

  • performed the activities outlined in the performance criteria of this unit according to legal requirements and ethical standards during a period of 50 hours of dispute resolution work with clients, under the supervision of an accredited Family Dispute Resolution Practitioner (FDRP), in a dispute resolution service
  • facilitated, either individually or in a co-facilitation capacity, at least 5 different dispute resolution processes that individually or cumulatively include matters relating to:
  • domestic and family violence
  • child abuse/child protection
  • finances, including child support
  • property

Assessment Conditions

Skills must have been demonstrated in the workplace with the addition of simulations and scenarios where the full range of contexts and situations have not been provided in the workplace.

Our training design will ensure that you have the opportunity to work with a minimum of five different families who are experiencing different issues and needs. If you have the time available you will be able to work with more clients during your course.

Q. Are all trainers currently accredited FDR Practitioners working in the field?

Mediation Institute trainers are all accredited FDR Practitioners and they currently work with clients providing Family Dispute Resolution Services. Our trainers work with Interact Support and may also provide their services through another not-for-profit or independent business. They say that if you can’t do, teach. That is not true with regards to Mediation Institute.

Our policy is “If you can’t do, you can’t teach for Mi” Joanne Law, Director of Studies

Q. Are there flexible payment plans available?

You can pay for your course with Mediation Institute over installments of up to 12 months. The usual plans are $1,200 a month for 10 months or $1,500 a month for 8 months. The smallest monthly payment we can accept is $1,000 a month. If you are looking to space your payments out for longer than 12 months consider education finance.

Q. Does Mediation Institute provide access to Government Student Loans?

Mediation Institute does not provide access to Government Student Loans. If you are considering one of these loans please make sure that you are aware of the full cost of the loan including loan fees that apply as they are generally added to the loan and can add considerably to the cost of your qualification. Mediation Institute offers interest-free installment plans and access to education loans.

Q. Is there access to education finance?

You can access education finance for your course fees providing you have an income of more than $20,000 not predominately obtained from government benefits and have a reasonable credit rating. Find out more

Q. Do they have graduates and are they still fans?

The best proof of the quality of any training course is not the sales process. It is in the delivery and results that students get once they qualify. We think that you should be asking do they have graduates yet? For the CHC81115 course no but for the previous course CHC80308 yet. We have graduates working for FDR services and as independent FDR Practitioners throughout Australia. After employing a recent graduate a South Australian FDR Service contacted us to ask if we had any more graduates! Many of our graduates retain a close relationship with Mediation Institute as Members of the Mediation Institute Recognised Mediator Accreditation Body which is focused on supporting Family Dispute Resolution Practitioners as well as NMAS Accredited Mediators. Some have gone on to become colleagues as contractors to Interact Support Incorporated. Just get in touch if you would like to speak with one or more of our graduates before enrolling. Review our Testimonials Page for comments from graduates in their own words.

There are currently seven RTO’s with this qualification on scope although not all may be currently offering the course. 

What you need to know about Mediation Training

Mediation Training

Mediation Training is essential for every professional mediator.  Training as a lawyer, psychologist, HR specialist or teacher is not sufficient for you to become a good mediator. Mediation requires a unique skill set to be a neutral facilitator of the dispute resolution process.

In Australia mediation training is not sufficient. You also need to be accredited to be a professional mediator or Family Dispute Resolution Practitioner.

Minimum accreditation requirements

What is the minimum amount of mediation training you need to be considered a “professional” mediator?

In Australia there is a voluntary minimum standard called the National Mediator Accreditation System (NMAS) established and maintained by the Mediators Standards Board. (MSB)

The MSB delegates responsibility for accrediting mediators to Recognised Mediator Accreditation Bodies (RMAB) such as Mediation Institute.

Don’t use unaccredited Mediators

As a RMAB our job is to assess mediator’s competence against the NMAS Standard and accredit them. Once accredited your name goes on the National Register of Accredited Mediators.

We provide member services and an independent complaint management service for mediators. We provide this for our members but will also accept complaints about non-accredited mediators and those claiming to be mediators as a service to the industry. At the moment anyone can call themselves a mediator and there is no official body policing this.

We strongly encourage the community not to use a mediator who is not on the NMAS Register for  workplace, elder, civil or other disputes.

The register is located here

The register allows anyone to look up the name of a person claiming to be a mediator to see if they are actually accredited.

An unaccredited mediator may indicate that they have xx decades of experience, but the reality is they have not made the minimum commitment to be nationally accredited.

They have not had to confirm to their RMAB every two years that they have met the professional development and practice hour requirements for NMAS Accreditation and they may not even have been trained as a mediator.

Don’t use unaccredited Family Law Mediators

The situation for Family Law Mediators is different in that there is a Graduate Diploma level qualification that people are required to complete to become a Family Law Mediator, known as a Family Dispute Resolution Practitioner (FDRP).

Just completing the minimum requirements to become a NMAS Accredited Mediator does not give someone the skills and knowledge they need to be a FDRP.  Even completing a law degree and NMAS Accreditation does not give a person the skills and knowledge they need to be a FDRP.

In fact the NMAS Accreditation or a Law, Social Work, Psychology or similar degree are pre-requisites just to get into the CHC81115 – Graduate Diploma of Family Dispute Resolution Qualification.

You can find out if someone claiming to be a Family Law Mediator or Family Dispute Resolution Practitioner is actually trained and accredited on the Australian Attorney Generals Department maintained register of Family Dispute Resolution Practitioners.

Minimum Mediation Training Requirements for Mediators

The minimum training requirements to be a professional mediator depends on the context you want to mediate in.

The minimum standard for Family Law Mediation is a graduate diploma qualification or equivalent.

The minimum standard for a NMAS Mediator is established in the National Mediator Accreditation Standards.

Mediation Training requirements for Mediators

The NMAS Standards set a minimum requirement of 38 hours for mediation training in Australia.  You can find out exactly what is required by reading the standards and a general idea by watching this video.

Mediation Institute provides this mediation training via eLearning and the skills development through Video Mediation.

Our mediation training service caters for people who want a more through course than a workshop or who do not want to take days of work to attend a workshop. Each of the video mediation role plays take two hours plus there are webinars and discussions in addition to the online learning for the theory of conflict resolution and ethical standards required of mediators.

We believe that this style of training theory is superior to workshops where knowledge retention is notoriously low plus it has the benefit of teaching video mediation giving our graduates a significant advantage over competitors who are not digitally competent and only able to offer face to face services.

You can find out more about our NMAS Accreditation Course here –

Our mediation training model allows us to keep costs down as we don’t have the overhead of a workshop venue and catering. The total fee is $2,899 including Assessment (be careful as some of our competitors sell the NMAS Course and NMAS Assessment separately).

If you want to do the course for professional development only and not to become NMAS Accredited let us know and we’ll reduce the fee as that will reduce our delivery costs.

The other major difference is that some mediation training providers take no responsibility for the quality of their training. They give you one chance at assessment included in your course fee or charge you for every attempt at your final assessment.

Our approach is that you have paid us to train you.  If you require more coaching and mentoring than others that is acceptable. We understand that not everyone learns in the same way or at the same pace and accommodate that in our training design. You can participate in as many role plays as you need and can be re-assessed if required.

We don’t drop the standards to get you through. We, especially Ken Speakman who is our director of applied learning, work with you until you meet the standard.

Training requirements for Family Dispute Resolution Practitioners

The CHC81115 – Graduate Diploma of Family Dispute Resolution is a comprehensive course for Family Dispute Resolution Practitioners (Family Law Mediators) however there is the option to apply to the Attorney Generals Department with a statement of attainment for the Six Core Units only.

This option is only recommended for those who are upgrading from an undergraduate degree. If you are entering the profession using the experience qualified or NMAS Accredited pathway we encourage you to add a full Graduate Diploma qualification to your CV rather than merely a statement of attainment.

The course as it is intended to be delivered is a really effective blend of theory and practical role plays and work placement however please be aware that some providers are not delivering the qualification as intended.

The requirement is a 50-hour work placement with client work under the supervision of a Family Dispute Resolution Practitioner.  Some providers do not do this and instead count the role plays you do to develop your skills as being work placement and only require 20 hours of client related work.

Some providers leave you to find your own work placement and do not provide any support at all. Before you enrol with one of those providers make sure that you have a placement in hand as even the 20 hours is very difficult to get.

Mediation Institute believes that the role of a FDR Practitioner is one of the most critical in Australian society as we help to keep families safe from family violence by being the first port of call in family conflict.

Facilitating the resolution of family disputes, helping people to separate respectfully and mindfully and always working to make sure that the needs of children are understood and considered is what we teach.

It really is that important and we do not short change our students or their future clients by pretending that role plays are client work or leave them without a guaranteed pathway to complete their 50 hours client work.

If you are interested in becoming a Family Dispute Resolution Practitioner, please review our course when you are doing your research. There are one or two other courses that also have a high standard however there are others that do not.

You can find out more about our CHC81115 – Graduate Diploma of Family Dispute Resolution course here –

Our training model also makes use of online learning, webinars and discussion groups, video mediation role plays as well as a short workshop to address the practical issues that relate to working face to face with families in conflict.

Work Placement with Interact Support

Our solution for the practice hours is through Interact Support Incorporated.  Interact Support is a social enterprise style not-for-profit that works independent of any government funding. There is an additional fee if placement through Interact is required so if you are working with a service or have a FDR Practitioner acquaintance make sure that you ask them if they will support some or all of your work placement.

Interact Support was established by Mediation Institute directors to provide work placement opportunities for our students and to help people falling through the gaps in the family law system.

We specialise in helping people who are experiencing conflict due to family relationship breakdown as they are not well catered for by the current system. Many of our services are delivered via Video Meeting and Video Mediation as a risk management strategy. Our policy is not to bring people to the same building if there is the risk of violence or if being in the same building would make someone fearful and unable to negotiate effectively.

Our services are provided by Independent Family Dispute Resolution Practitioners who contract with Interact Support for part of their time and run their own full fee businesses the rest.  This gives them the opportunity to give back, sell their surplus time and in the case of newly qualified practitioners build their experience and confidence in the industry.

Contracting with Interact Support is an option for all Mediation Institute Family Dispute Resolution Graduates as a part of our initiative to ensure that new entrants to the industry have the mentoring and support they need to develop as professionals.


If you don’t have time to read the full article the take-aways we want you to remember are:

  • Only use NMAS Accredited Mediators and Accredited Family Dispute Resolution Practitioners to ensure that they comply with minimum mediation training requirements and professional standards.
  • Use the Registers on the MSB Website (Mediators) and Attorney Generals (Family Dispute Resolution Practitioners)
  • Find the right course for your budget and preferred training style but do your due diligence.
    • Do they allow for re-assessment and if so what does it cost? (NMAS)
    • Do they teach you how to facilitate Video Mediation and equip you for the 21st Century as a mediator?
    • Do they require the full 50-hour work placement, and do they support you getting your placement? (FDR)
    • Are their trainers practicing professional mediators or academics who are teaching you theory rather than the reality of working in the industry?
    • Do they run a professional body that will continue to support you once you complete your entry level course?

Needless to say, Mediation Institute does all of these things and more so please get in touch if you are interested in becoming a professional mediator.

Our NMAS and Grad. Dip. FDR Courses are continual enrollment which means you can enroll and get started as soon as you want. We don’t put a limit on the number of NMAS Mediators we train and have places for a further 12 Graduate Diploma of Family Dispute Resolution students for 2018.

14 + 11 =

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