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The Dispute Resolution
Training and Membership Specialists

Tel: 1300 781 533 

About Mediation Institute

Flexible, Accessible, High Quality Online Dispute Resolution Training and Membership Services 

Who We Are

Mediation Institute is a specialist provider of online dispute resolution training for people wanting to become NMAS Mediators, Family Dispute Resolution Practitioners and Family Group Conference Facilitators.

We also provide membership services including complaint handling, professional development webinars, workshops and courses related to dispute resolution and interpersonal skills. 

Digital Advocates

We believe that people should have access to high quality dispute resolution services and training no matter where they live.

That is why all Mediation Institute training ensures that our students develop the skills they need to provide dispute resolution services remotely via video meeting technology. 

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Your Dream.
Our Mission.

Supporting Respectful Resolution of Disputes

We support our students and members to become a significant part of the solution to the conflict, family violence and abuse in Australia. 

Working as a dispute resolution professional isn’t just a job. It is an opportunity to save lives, livelihoods and the mental health of people in your community.

As mediators we work with people to help them to resolve their disputes without having to go to court or escalate into abusive behaviour.  

About Us Established

Established 2013

We founded Mediation Institute in 2013 to innovate how mediation skills are trained in Australia. Winners of the eLearning Excellence Award for the vocational training sector in 2014.

State finalists in Victoria in the 2023 Telstra Best of Business Awards.

About Us Collaborative

Real World

We walk our talk. All trainers are working mediators. We collaborate widely with other organisations and specialists.

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Values Guided Organisation

Our top 5 values are:

  • Flexible
  • Accessible
  • Quality
  • Supportive
  • Innovative

  • About Us We Care

    We Care

    Ongoing enrolment so you can start when you are ready.
    Flexible payment options. Special consideration when it is needed. Pastoral care and individual support.

    When you are a student or member of Mediation Institute you are not just a customer. You are the fulfilment of our mission!

    Meet Our Amazing Team

    The Faces Behind Our Success

    The best things about Mediation Institute are our people. We couldn’t do it without them!

    Joanne Law


    Paul Kenna Law About

    Paul Kenna Law

    General Manager

    Ken Speakman About

    Ken Speakman

    Director of Applied Learning

    Roanna Veldwyk

    Director of Marketing & Sales

    Debra D'Souza

    Debra D'Souza



    Tracey Cadman

    Training Manager 

    Feeby Fong

    Intership Co-ordinator

    Cynthia Brooking(Bg)

    Cynthia Brooking

    FDR & NMAS Trainer and Coordinator

    Lee Lee

    FDR & NMAS Trainer and Coordinator

    Brian Williams About

    Brian Williams

    FDR & NMAS Trainer

    Mel Meunier About

    Mel Meunier

    NMAS Trainer

    Peter Hanson

    NMAS Trainer

    Darren Clark

    NMAS Assessor

    Peter Johnstone

    NMAS Assessor

    Eve Clare

    Eve Clare

    Family Group Conferencing trainer 

    John Cleary

    CM-1 Trainer

    Joanne Croxton

    FDR Trainer

    Ange Beasley

    FDR Trainer

    Cheryl Bryan

    FDR Trainer

    Sheree Anderson

    FDR Trainer

    Looking to join us in a role With Mediation Institute?

    Meet Our Collaborative Partners

    We Collaborate With These Organisations

    Mediation Institute works with other organisations who support the advancement of the appropriate dispute resolution industry in Australia and the world. 

    Meet Our Clients

    We Train and Support their Staff

    Mediation Institute provides training and membership support for a wide variety of organisations throughout Australia including these organisations. 























    Sign the Mediators Green Pledge now 

    Promoting the Mediators’ Green Pledge is now the purpose of World Mediators Alliance on Climate Change. It seems to be one way to commit to our future. We invite you to sign up to the Pledge and promote it to those you know and work with. 

    Follow and Connect with us

    Link to the Mi Mediator Network

    Join the Mi Mediator Network

    We host this free network as a support to Mediators. The Mi Mediator Network is for dispute resolution professionals who want to …
    Network | Share Learning | Collaborate