No. Mediation Institute is not a Government Funded Service.
Our Complaint Handling Service is designed to prevent issues from escalating inappropriately to government tribunals. This allows them to be resolved quicker, more collaboratively and without the cost and sleepless nights that come with formal court or tribunal processes.
Dispute Resolution Professionals
Our Independent Complaint Handling Service is offered as a part of our dispute resolution practitioner members accreditation and provides independent dispute resolution professionals with an independent third party organisation to work with them and with complainants in an effort to resolve conflicts over services or any other aspect of their mediation practice.
If a complaint about a Mediator or Family Dispute Resolution Practitioner is substantiated and the practitioner has behaved in a way that is illegal or unethical there may be further consequences such as NMAS de-accreditation, a report to the Australian Attorney Generals Department and a report to the appropriate authorities.
Our Independent Complaint Handling Service is offered to Registered Training Providers (RTO’s) as part of the standards for RTO’s and provides independent dispute resolution services for complaints within their organisations from students, staff, contractors and other situations where internal processes have not been able to resolve the issue.
If a complaint about a Training Provider is substantiated and the provider has behaved in an illegal or unethical way there may be further consequences such as de-registration or a report to the appropriate authorities.