NMAS Training and Assessment

This 4o hour course will teach you the basic skills needed to be a professional mediator. The course fee includes all training and assessment delivered online at your own pace.

End of financial year sale now one. Save 10% if you enrol before the 20th June 2019

Who is this course for?

This course is for anyone who wants to become recognised as a mediator in Australia.

NMAS Mediation training provides the basic skills you need to become accredited under the National Mediator Accreditation System (NMAS).

Students come from a wide variety of backgrounds and include lawyers, psychologists, counsellors, community workers, human resources specialists, teachers, managers and many more backgrounds.

What all our students have in common is their desire to make a difference in the lives of others by providing dispute resolution services.


Delivery Model

Mediation Institute provides this training and assessment by eLearning.

That means that students can undertake the course and be assessed for NMAS Accreditation from anywhere in Australia (or the world).

The course is self-paced allowing you to complete the course at your preferred pace.

Theory is learnt via online learning which includes recorded and live webinars discussing different aspects of the skills and knowledge you require to be a mediator.

Skills development is facilitated by live mentored video mediation role plays with other students. You will be mentored by a qualified NMAS Accredited Mediator.

 Course Duration

The course takes about 40 hours to complete.

This includes eighteen hours of role plays. You will participation in a minimum of nine (9) live video mediation role plays.

A minimum of three (3) of those role plays must be with you undertaking the role of the mediator. You can participate in as many role plays as a role player as you would like if you study with Mediation Institute.

However you must participate in a minimum of six (6) role plays as a role player under the NMAS Standards.

You have six months to complete the course although could complete it in as little as a week if you had the time to do it that intensively.  We have multiple role play opportunities available each week however most students prefer a less intense approach and complete the course over 3 to 12 weeks.

our Lead Mentoring team

Joanne Law

Joanne Law

NMAS Mediator and FDR Practitioner

Joanne is Director of Studies. She’s on a mission to provide the best and most effective learning outcomes for students. She’s a true believer in the power of the process when it comes to mediation and will expect you to master the basics in order to demonstrate competence as a NMAS Mediator.

Ken Speakman

Ken Speakman

NMAS Mediator and FDR Practitioner

Ken is Director of Applied Learning.  He gets great enjoyment from mentoring and assisting students to learn mediation skills and also mentors new entrants into the industry to develop their businesses. He is a patient mentor and will provide extra coaching if you need it to understand the process.

Peter Johnstone

Peter Johnston

NMAS Mediator

Peter is a mentor and assessor for Mediation Institute. He is a career mediator who manages a Civil and Administrative Tribunals Mediation Service. Peter brings to the team a deep understanding of how the mediation process can be used even with mandated participants to achieve good outcomes.

Additional mentors and assessors are added to the team as needed selected from our panel of eligible NMAS Accredited Mediator members.

No need to travel

By making use of the internet and video meeting technology you get to participate in role plays from your home or office.

All you need is a computer with a web camera and audio capabilities or headset.

You can even join video meetings by smart phone or tablet.

Our course is designed to be fitted in around other life responsibilities such a work or care responsibilities.

Perfect practice makes perfect

You know the only way you can develop skills is to practice because no amount of theory will allow you to do something competently. You have to practice.

Role plays with immediate feedback to help you to adjust and refine. Participating as a role player in role plays is the next best thing. This is why we’ve set a flexible schedule of role plays for our students.

Participate in as many role plays as you want as a role player. Experience mediation from a clients perspective, participate in the post role play discussion and learn.  


Rural Residents

Living in the Country?

This course was designed for people who live in regional areas and then it turned out that city people like the convenience and flexibility as well.

As long as you have access to the internet you can do this course.

If you don’t but can find at least two friends to do the course with you get in touch to talk about alternatives.

Learn from Mediation Institute
The mediation training specialists.

Course content is delivered via eLearning. Course Content Includes:

As a professional mediator it is important that you can see beyond the behaviour of the parties and understand the underlying dynamic of conflict.

There is a predictable course of escalation that can be observed and strategies to de-escalate. 

With this knowledge and appropriate strategies we have a greater likelihood that we can assist our clients to de-escalate and negotiate peace in their relationship or resolve their issues.

There are five major styles that people adopt when faced with conflict. During the course you will have the opportunity to identify your preferred conflict style. 

You will also learn strategies to help clients to move from conflict styles that do not encourage reaching a fair and equitable resolution towards the styles that support collaboration and compromise.

The NMAS Accreditation Course requires that the graduate is competent in facilitative mediation.

The course will teach you the process in an easy to remember three stage / 9 step process.


Mediators require a number of specialist communication skills. Some are used in other professions however there are some distinctions in how they are used. Advocates, such as lawyers, and those who work in an advisory or counselling role, have to adjust their style when working as a mediator.  Key Skills are:

  • Active Listening
  • Acknowledging
  • Reframes, Mirroring and the use of summaries
  • Transition statements
  • Empathetic and neutral facilitation

The course will clarify the legal and ethical obligations that mediators have.

This includes common law convention, duty of care, human rights and other obligations as well as the standards established in the National Mediator Accreditation System (NMAS)

Dealing with:

  • power imbalances
  • emotional responses
  • cross-cultural factors
  • high conflict personalities and more
The Mediation Process

NMAS Mediator

Training and Assessment
$ 2,748
Includes Assessment Fee
  • Up to 6 months to complete the 40 hours of learning required
  • Learn theory through self-paced eLearning, webinar tutorials and a comprehensive manual
  • particiapte in a mininum of 9 video mediation practice role plays
  • Participate in a Video Mediation NMAS assessment role play
Best Value

Don't need the full training and assessment?

Frequently Asked Questions

Most frequent questions and answers

Is this course for Family Dispute Resolution?

No. The NMAS Mediator Course is a basic Mediation Skills Course. It is a pre-requisite course which will allow you to enrol in the CHC81115 – Graduate Diploma of Family Dispute Resolution.

Are there payment options?

Absolutely. If you would like a payment plan just let us know what would work for you.

In all ways we can we aim to be flexible so invite our students to propose a payment plan that will work for them rather than having it set in advance. You will have to finish paying for the course before your assessment and certificate of Assessment is issued.

Why does another provider say they include Property Mediation in their course?

We don’t know and don’t believe they can adequately train anyone (even if they are a lawyer) the legal and ethical obligations and skills required to facilitate property mediation in a short course.

To be recognised as a Family Dispute Resolution Practitioner (family law mediator) under the Family Law Act 1975 you must complete the CHC81115 – Graduate Diploma of Family Dispute Resolution or equivalent higher education course. NMAS is a possible pre-requisite to enrol not a course that provides the training you need.

What if I fail my Assessment?

If we don’t think that you are ready for your assessment or if you fail we will provide you with an intensive coaching session to help you to overcome the skills gaps you have.

We take responsibility for our training and understand that a set skills development schedule of 9 role plays (3 as a mediator) is not going to work for every learner. That is the requirement of training providers under the standard but there is nothing that prevents us from being more supportive when necessary.

What if I don't want to do video mediation?

Mediation Institute offers this course via eLearning with skills development via video mediation. We do this for two reasons.

  1. To make the course flexible, accessible and lower cost than having to provide a workshop venue and travel. 
  2. We want to equip our students to be mediators in the 21st Century where we believe that video mediation will become more and more popular and expected by clients and employers.

If you don’t want to learn how to facilitate Video Mediation it will be best that you find a training provider who does not share our vision for the future and only teaches via the traditional face to face workshop.

Where can I find out more about the course?

The best way to find out more about the course is to ring our Director of Studies, Joanne Law.

Joanne will answer any questions that you have about any aspect of the course and help you to work out if the learning method is right for you and also answer any questions you have about a career as a mediator.

You can call 1300 781 533 to get through to Joanne or her work mobile 0401 293 500

If you are nervous about the video mediation or unsure if your internet connection or computer are able to cope we can arrange for a video meeting to find out.

Learn from Mediation Institute
The mediation training specialists.