COVID-19 Course Modification – The course is now fully online.

The first training session for 2022 will be:

February Workshop

  • Tuesday 15th  February 2022 – 9am – 11.30am (NSW Time)
  • Monday 21st  February 2022 – 9am – 11.30 am (NSW Time)
  • Tuesday 22nd February 2022 – 9am  – 12.30am (NSW Time)  (an extra hour to allow for a simulation)


May 2022 Workshop

  • Thursday 5th May 2022 – 9.30 – 11.30 am (NSW time) 
  • Thursday 12th May 2022 – 9.30 – 11.30 am (NSW time) 
  • Friday 13th May 2022 – 9.30 – 12.30  (NSW time) 

The course also has online learning which we like you to ideally complete prior to the workshop.

Family Group Conference Facilitation Training

This Certificate course will teach you the skills needed to be a family group conference facilitator.

The course fee includes all training and assessment delivered through online learning and via a 3 session online workshop. 

If you complete the course requirements you will earn a certificate of completion. Our course has been reviewed by the NSW Department of Justice and is recognised  for people seeking a place on their Family Group Conference Contractor Panel.  To be successful in your application for the panel you will also need work experience working with complex families in a child protection or similar role. 

Who is this course for?

This course is for people who want to become recognised as a Family Group Conference Facilitator.

Students come from a wide variety of backgrounds and include people who have worked in child safety, mediators, counsellors, community workers, teachers, indigenous support workers and many more backgrounds.

What all our students have in common is their desire to make a difference in the lives of families by helping them to be self-empowered in making decisions about the safety of their children.

Please note: the course is now delivered fully online via a self-paced online course and live video meeting workshop. 

What is Family Group Conferencing?

Family Group Conferencing is a professional mediated model to assist in the decision making process for children, young people and their families.

Family Group Conferencing principles acknowledge that it takes a village to raise a child and uses a child centred family focus approach where the child’s voice is paramount.

In Family Group Conferencing the family make decisions on how best to keep a child safe or create lasting positive change.

extended family

Delivery Model

Mediation Institute provides this training and assessment with online learning and a live video meeting workshop delivered over three half day sessions.

Students can undertake the theory part of the course through self-paced online and then participate in a live online workshop. 

Theory is learnt via online learning which includes recorded and live webinars discussing different aspects of the skills and knowledge you require to be a family group conference facilitator.

Skills development is facilitated by participating in a workshop where you will have the chance to practice the key skills needed and discuss the process. 

Online Workshop Dates

The next training workshop will be in 2022.

You must complete the online learning and assessment activities as well as participate in the online workshop to be issued a Certificate of Completion.

The first training session for 2022 will be:

February Workshop

  • Tuesday 15th  February 2022 – 9am – 11.30am (NSW Time)
  • Monday 21st  February 2022 – 9am – 11.30 am (NSW Time)
  • Tuesday 22nd February 2022 – 9am  – 12.30am (NSW Time)  (an extra hour to allow for a simulation)
Next workshop is in May
– Thursday 5th May, Thursday 12th May and Friday 13th May 2022


Mediation Institute offers professional membership and complaint handling for Family Group Conference Facilitators.

Course Duration

The course takes about 40 hours to complete including the live online workshop sessions.

We are unsure when we will be able to offer workshop training again.  In the current environment we will be offering the workshop part of the course online. 


Successful completion of the course leads to a Certificate of Completion to confirm your completion of the course.  

The course has been reviewed by the NSW Department to determine if the training is suitable for applicants to their panel of FGC Practitioners and been found to be acceptable.

The modified training strategy has been approved by the department.

They will still be looking for experience working with families and children when determining suitability for newly qualified practitioners as part of the tender process.

Certificate of Commencement and Completion

When there is a requirement for confirmation of enrolment for a FACS tender we can provide a Certificate of Commencement to use with your Tender application.  

A Certificate of Completion is provided upon completion of the workshop / online workshop and full payment of course fees if you are on a payment plan. 

our Lead Trainer - Eve Clare

Eve Clare is the Founder and Family Group Conference Facilitator from Many Hands and has worked in NSW as a private consultant for Family Group Conferencing for a number of years.

She has a strong knowledge of family work and has worked closely with child protection agencies to assist in building safe homes for children and their families. 

Eve is a NMAS Accredited Professional Mediator, Certified Family Group Conference Facilitator and Accredited Family Dispute Resolution Practitioner.

Course Details

Why do this training with Mediation Institute and our partner / trainer Eve Clair?

Fully online

Online learning and live Video Meeting Workshop


Comprehensive workbook you can print at home


Lots of time for discussion and questions


Course delivered by an experienced practitioner

Learn from Mediation Institute
The mediation training specialists.

Course content is delivered via eLearning plus a 3 half day online workshop.  The online workshop is a COVID-19 Modifications to our traditional workshop delivery model.
  • Intro to the History of Family Group Conferences
  • Origins in New Zealand
  • How it has grown in Australia and the world
  • Legislation
  • Potential
  • Quiz
    Introduction to philosophy
    What is Family Group Conferencing
    The Voice of the Child
  • Intro to the FGC Model
  • The role of the FGC facilitator
  • Stages of the Family Group Conference
  • Discussion
  • Quiz
  • Acceptable and unacceptable referrals
  • Who are the “key family members”
  • Who is FGC suitable for?
  • What should be included in a referral?
  • Refresher on Genograms
  • Quiz on Referrals
  •  Not Negotables
  • Guiding Questions
  • Guiding Questions Discussion
  • Negotiation Theory
  • Interest Based Negotiation
  • Quiz
  • Domestic and Family Violence
  • Underpinning values and philosophies in responding to DFV
  • How can you support someone affected by domestic and family violence?
  • Confidentiality
  • Case Worker Interviews
  • Inviting and talking to other professionals
  • Inviting and talking to family members
  • preparing children and young people
  • Discussion on involving young people in a Family Group Conference
  • Preparing the Case Worker
  • Setting up for the meeting
  • Practical arrangements
  • Tips for the meeting venue
  • Quiz
  • Stage 1 to 8 in detail
  • Plan contact person
  • Discussion – Having a Voice
  • Quiz
  • Quiz
  • What happens
  • The Family Group Conference Review
  • Online workshop delivered over three half day interactive sessions
  • Role plays of various parts of the process
  • Confidentiality Agreements
  • Preparation Documents
  • Child Protection Legislation
  • Framework 3 houses tool booklet
  • research on family conferencing
  • intergenerational trauma
  • and more

Training Options

FGC Facilitator Training

Online Learning + Online Workshop
$ 1,320
  • Theory through Online Learning
  • Recognised Certificate of Completion
  • Online workshop - 3 half day sessions
  • Mi Member Discount ($132 off) log in for it to automatically apply or
    email us for an invoice

In-House FGC Workshop

Online Learning + Private Workshop
From $9,900 for 10 people
  • Self-Paced Online Learning
  • Family Group Conference Certificate
  • Online Workshop scheduled in collaboration with you

Frequently Asked Questions

Most frequent questions and answers

Yes. The course is now delivered fully online.  Students are able to begin the online learing and then participate in an online workshop. You can start training straight away and then finish the course at the workshop most convenient for you.

Are there payment options?

Students can pay for the course in one instalment or take advantage of our easy payment options.

  • $1,320 payment in full
  • 3 x $440 payments
  • 6 x $220 payments

Monthly payments are direct debited from a credit or debit master card or visa.

We are in a regional area. Do you run workshops outside of the Capital Cities?

The course is now fully online.  This will be reviewed once the situation with COVID-19 calms.

What if I fail my Assessment?

The course is supportive and inclusive. If you are concerned about your ability to learn the process please speak with the training team when considering enrolling.

If you are not already a mediator or have experience in working with people in community services environments we may recommend that you do the NMAS Mediator accreditation course first before completing the Family Group Conferencing training.  As long as you are willing to complete the course work and participate fully in the practical elements it is unlikely that you will fail the course.

What is your refund policy?

There is no standard refund once you have begun the course. If you are unable to attend a scheduled workshop you can attend at a later workshop instead. 

I have to get approval to do the course. Can you send an invoice?

Yes. Get in touch to request course details and/or an invoice for the course.

Is your course recognised by FACS in NSW?

For those who are looking for a course that is recognised by Family and Community Services in NSW for the Family Group Conference Facilitator Panel we have had confirmation in writing that the course is deemed acceptable.  In addition to completing an acceptable course you must have relevant current experience working with families in accordance with the published tender criterion. 

The department has approved our modified training model to accommodate challenges with running face to face workshops from our March 2020 workshop due to COVID-19 restrictions and risks.

Notification of open tenders has been done via the Tenders NSW site in the past. https://tenders.nsw.gov.au/

Will I get a Statement of Attainment?

No. There is no publicly available Vocational Education and Training (VET) qualification for Family Group Conferencing. The statement of attainment issued by other providers is generally for other not relevant community services units of competence.  A 20 hour course is not sufficient to meet the minimum standard for Mediation Training. If you would like to become a NMAS Accredited Mediator as well as a Family Group Conference Facilitator find out more about our NMAS Mediator Training and Assessment.

If you are looking for recognition of current competence as a community services worker we do provide a Recognition of Prior Learning (RPL) service in partnership with the Registered Training Organisation, Inspiritive.

Learn from Mediation Institute
The mediation training specialists.