Family Group Conference Facilitator Training

The course is blended delivery with online learning followed by a workshop.

Next workshops are in February 2020

  • Monday 3rd and Tuesday 4th in Ballina Northern NSW and
  • Thursday 6th and Friday 7th in Surry Hills (Near Central) in Sydney

Family Group Conference Facilitation Training

This Certificate course will teach you the skills needed to be a family group conference facilitator. The course fee includes all training and assessment delivered online and via a 2 day workshop.

Who is this course for?

This course is for people who want to become recognised as a Family Group Conference Facilitator.

Students come from a wide variety of backgrounds and include people who have worked in child safety, mediators, counsellors, community workers, teachers, indigenous support workers and many more backgrounds.

What all our students have in common is their desire to make a difference in the lives of families by helping them to be self-empowered in making decisions about the safety of their children.

extended family

What is Family Group Conferencing?

Family Group Conferencing is a professional mediated model to assist in the decision making process for children, young people and their families.

Family Group Conferencing principles acknowledge that it takes a village to raise a child and uses a child centred family focus approach where the child’s voice is paramount.

In Family Group Conferencing the family make decisions on how best to keep a child safe or create lasting positive change.

Delivery Model

Mediation Institute provides this training and assessment by self-paced blended learning.

That means that students can undertake the theory part of the course online and then participate in a workshop to experience a family group conference simulation and complete the practical part of the course.

The course is self-paced allowing you to complete the course at your preferred pace.

Theory is learnt via online learning which includes recorded and live webinars discussing different aspects of the skills and knowledge you require to be a family group conference facilitator.

Skills development is facilitated by participating in a workshop where you will have the chance for skills development and practice in a simulated Family Group Conference. 

Workshop Dates

  • Ballina NSW – 3rd and 4th February 2020
  • Sydney – 6th and 7th February 2020


Mediation Institute offers professional membership and complaint handling for Family Group Conference Facilitators.

Course Duration

The course takes about 40 hours to complete including the 2 day workshop.

You have 12 months to complete the course and must participate in a workshop or provide evidence that you have participated in family group conferences or similar in the workplace to be awarded a statement of attainment.


Successful completion of the course leads to a Certificate to confirm your completion of the course.

The course has been reviewed by the NSW Department to determine if the training is suitable for applicants to their panel of FGC Practitioners and been found to be acceptable.

They will still be looking for experience working with families and children when determining suitability for newly qualified practitioners as part of the tender process.

If you have suitable experience we can arrange for a review of your prior learning and experience for a Statement of Attainment Issued by RTO Inspiritive Pty Ltd RTO #22178

our Lead Trainer - Eve Clare

Eve Clare is the Founder and Family Group Conference Facilitator from Many Hands and has worked in NSW as a private consultant for Family Group Conferencing for a number of years.

She has a strong knowledge of family work and has worked closely with child protection agencies to assist in building safe homes for children and their families. 

Eve is a NMAS Accredited Professional Mediator, Certified Family Group Conference Facilitator and Accredited Family Dispute Resolution Practitioner.

Online Pre-Learning

By making use of the internet and video meeting technology you can learn the theory of Family Group Conferencing before the workshop cutting down on time away from home or work. 

All you need is a computer with a web camera and audio capabilities or headset to join in with our webinars. 

You can even join video meetings by smart phone or tablet.

Our course is designed to be fitted in around other life responsibilities such a work or care responsibilities.

2 Day Workshop

This course requires attendance at a two day workshop unless you are able to provide evidence that you have experience as a FGC Facilitator.

The workshop duration is 2 days and includes discussion of the process and simulations of the critical aspects of the process. 

Family Group Conference Workshop

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Course content is delivered via eLearning plus a 2 day workshop. 

  • Intro to the History of Family Group Conferences
  • Origins in New Zealand
  • How it has grown in Australia and the world
  • Legislation
  • Potential
  • Quiz
    Introduction to philosophy
    What is Family Group Conferencing
    The Voice of the Child
  • Intro to the FGC Model
  • The role of the FGC facilitator
  • Stages of the Family Group Conference
  • Discussion
  • Quiz
  • Acceptable and unacceptable referrals
  • Who are the “key family members”
  • Who is FGC suitable for?
  • What should be included in a referral?
  • Refresher on Genograms
  • Quiz on Referrals
  •  Not Negotables
  • Guiding Questions
  • Guiding Questions Discussion
  • Negotiation Theory
  • Interest Based Negotiation
  • Quiz
  • Domestic and Family Violence
  • Underpinning values and philosophies in responding to DFV
  • How can you support someone affected by domestic and family violence?
  • Confidentiality
  • Case Worker Interviews
  • Inviting and talking to other professionals
  • Inviting and talking to family members
  • preparing children and young people
  • Discussion on involving young people in a Family Group Conference
  • Preparing the Case Worker
  • Setting up for the meeting
  • Practical arrangements
  • Tips for the meeting venue
  • Quiz
  • Stage 1 to 8 in detail
  • Plan contact person
  • Discussion – Having a Voice
  • Quiz
  • Quiz
  • What happens
  • The Family Group Conference Review
  • Introduction and instructions for your workshop
  • Assessment for Statement of Attainment
  • Confidentiality Agreements
  • Preparation Documents
  • Child Protection Legislation
  • Framework 3 houses tool booklet
  • research on family conferencing
  • intergenerational trauma
  • and more

Training Options

Family Group Conference Facilitator Training

Online Learning + Workshop
$ 1,190
  • Self-Paced Online Learning
  • Family Group Conference Certificate
  • 2 day workshop (required for full certification)

Hosted Workshop

Online Learning + Workshop Group Workshop
From $8,900 for 10 people
  • Self-Paced Online Learning
  • Family Group Conference Certificate
  • 2 day workshop (required for full certification)
  • Your organisation provides venue and pays for the trainers travel
  • Between 10 and 25 people per workshop. Additional fee per person over 10 people.

Frequently Asked Questions

Most frequent questions and answers

You can start training straight away and then finish the course at the workshop most convenient for you.

Are there payment options?

Students can pay for the course in one instalment or take advantage of our easy payment options.

  • $1,190 payment in full
  • 3 x $400 payments
  • 6 x $200 payments

Monthly payments are direct debited from a credit or debit master card or visa.

We are in a regional area. Do you run workshops outside of the Capital Cities?

We would very much like to do that but need a minimum of 10 people to run a Family Group Conference Workshop. The most we can have in a single workshop is 25.

Event if you do not have 10 people get in touch because we might be able to bring in other people from your region to participate in your workshop.


What if I fail my Assessment?

The course is supportive and inclusive. If you are concerned about your ability to learn the process please speak with the training team when considering enrolling.

If you are not already a mediator or have experience in working with people in community services environments we may recommend that you do the NMAS Mediator accreditation course first before completing the Family Group Conferencing training.  As long as you are willing to complete the course work and participate fully in the practical elements it is unlikely that you will fail the course.

What is your refund policy?

There is no standard refund once you have begun the course. If you are unable to attend a scheduled workshop you can attend at a later workshop instead. 

I have to get approval to do the course. Can you send an invoice?

Yes. Get in touch to request course details and/or an invoice for the course.

Is your course recognised by FACS in NSW?

For those who are looking for a course that is recognised by Family and Community Services in NSW for the Family Group Conference Facilitator Panel we have had confirmation in writing that the course is deemed acceptable.  In addition to completing an acceptable course you must have relevant current experience working with families in accordance with the published tender criterion. 

Notification of open tenders has been done via the Tenders NSW site in the past. https://tenders.nsw.gov.au/

Learn from Mediation Institute
The mediation training specialists.