Privacy Policy Information

Our Commitment to Privacy

Mediation Institute respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect, use and disclose personal information only for purposes reasonably necessary to provide our services, administer training and membership programs, process accreditation applications, respond to enquiries, and meet our legal and regulatory obligations.

We do not sell, rent or trade your personal information.

Information We Collect

We may collect personal information when you:

• Submit an enquiry through our website;
• Subscribe to our mailing list;
• Enrol in a course or training program;
• Apply for membership;
• Apply for accreditation or renewal of accreditation;
• Participate in workshops, events or professional development activities; or
• Engage with our services in any other way.

Information submitted through contact forms is used to respond to your enquiry and provide information about relevant courses, training programs, membership opportunities and services.

If you subscribe to our mailing list, we may send information about our activities, courses, events, membership opportunities and related services. You may unsubscribe at any time using the unsubscribe link in our communications or by contacting us directly.

Emails We Send You

We send newsletters and information about our courses, events and membership to people who have subscribed, and to people who have enquired about, trained with or been members of Mediation Institute, where this is related to their enquiry or training.

Our emails may record whether they were opened and which links were clicked. This helps us send information that is useful to you.

Every marketing email includes an unsubscribe link, and you can choose which newsletters you receive. You can also contact us to unsubscribe. We will still send you emails about any course you are enrolled in or any membership or accreditation you hold.

Website Analytics and Cookies

Our website uses cookies and similar technologies. Cookies are small files stored by your browser that help our website work, help us understand how people use it, and help us improve our courses and services.

When you first visit our website, a cookie notice explains this and links to this policy. You can accept, or control and delete cookies through your browser settings. Disabling cookies may affect some website features, such as the chat window.

We use the following tools:

• Zoho SalesIQ – our website chat and visitor tracking. It records the pages you visit and how often you return. If you chat with us or submit one of our website forms, your visits can be linked to your name and email address so we can understand your interests and respond to you better.
• Zoho PageSense – shows us how visitors use our pages (for example, where people click and scroll) so we can improve them.
• Google Analytics – helps us understand how many people visit our website and which pages are most useful.
• Google Ads and LinkedIn Insight Tag – help us measure whether our advertising is working and show our ads to people who have visited our website.
• Zoho Forms – our online forms. Information you submit goes into our client records (Zoho CRM).

Information collected may include your IP address, browser and device type, pages visited, time spent on the website, the website that referred you, and general location (city or region). We use this information to improve our website and services and to respond to enquiries. We do not sell it.

When We May Share Your Information

We may disclose your personal information where reasonably necessary to deliver services you have requested, where required by law, or where you have provided consent.

Training and Qualifications

Where you enrol in a nationally recognised training program delivered in partnership with a Registered Training Organisation (RTO), we will share relevant personal information with the RTO for enrolment, training delivery, assessment, progress monitoring, issuing qualifications or statements of attainment, and meeting regulatory requirements.

Membership Services

If you become a member of Mediation Institute, we may disclose information to service providers, contractors or regulatory bodies where necessary to administer your membership, provide member services, maintain professional standards, or comply with legal and regulatory obligations.

AMDRAS Accreditation

If you apply for AMDRAS accreditation or renewal, we may provide information required to process your application and maintain accreditation records.

Where accreditation is granted, information required for inclusion on the AMDRAS National Mediator Register may be provided to the register administrator. Publicly available information may include your name, accreditation status and Recognised Accreditation Provider (RAP).

For further information, visit AMDRAS.

Family Dispute Resolution Practitioner Registration

If you apply to become a Family Dispute Resolution Practitioner (FDRP), Mediation Institute may provide membership verification or other supporting documentation required by the Attorney-General’s Department Practitioner Registration Unit.

Practitioners listed on the Family Dispute Resolution Register may have information published on the public register in accordance with government requirements.

For further information, visit Family Dispute Resolution Register.

Complaints and Professional Conduct

Where a complaint is made about a member, accredited practitioner or registered practitioner, Mediation Institute may investigate the complaint in accordance with its complaints and disciplinary procedures.

If disciplinary action is taken, or disclosure is required by law or professional standards, relevant information may be provided to appropriate regulatory, accreditation or registration bodies.

Membership Lapses

Where required by professional or regulatory obligations, Mediation Institute may notify relevant registration or accreditation bodies if a practitioner’s membership lapses and this affects eligibility for registration, accreditation or access to an approved complaints handling service.

Referrals and Professional Listings

Where Mediation Institute receives a request for a referral, we may provide contact details that you have authorised us to share.

If you have approved a public profile listing, we may direct enquiries to that profile. Otherwise, we may seek consent before sharing personal contact information or invite the enquirer to provide their contact details so they can be passed on to you.

Third-Party Service Providers

Mediation Institute uses third-party service providers to assist with training delivery, membership services, communications, payment processing, online learning, website hosting and business operations.

These may include learning management system providers, RTO partners, membership platforms, email marketing platforms, cloud storage providers, payment processors, website hosting providers and technical support providers.

Our main systems include Zoho (client records, forms, website chat and email newsletters), our online learning platform, Microsoft 365 (email and document storage), our accounting software, and our Registered Training Organisation partner, Inspiritive Pty Ltd (RTO 21178), for nationally recognised training.

We take reasonable steps to ensure that service providers handling personal information maintain appropriate privacy, confidentiality and security protections.

Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored in electronic systems, cloud-based platforms and secure physical records. Access is restricted to authorised personnel and service providers who require access to perform their duties.

Overseas Disclosure of Personal Information

Our main client records are held in Zoho's Australian data centre. Some other service providers, such as Google and LinkedIn, may store or process information outside Australia, including in the United States.

Where personal information is disclosed to overseas service providers, we take reasonable steps to ensure that it is handled in a manner consistent with Australian privacy laws or that appropriate safeguards are in place.

Access and Correction

You may request access to the personal information we hold about you and request correction of inaccurate, incomplete or out-of-date information, subject to any legal exceptions.

Privacy Complaints

If you believe Mediation Institute has breached your privacy rights or the Australian Privacy Principles, you may lodge a complaint by contacting us using the details provided on our website.

We will acknowledge your complaint and seek to resolve it within a reasonable period.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au
Phone: 1300 363 992

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy enquiry or complaint, please contact us:

• Phone: 1300 781 533
• Email: [email protected]

Last updated: 31 October 2026