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The Dispute Resolution
Training and Membership Specialists

Tel: 1300 781 533 

Privacy Policy Information

  • Mediation Institute respects the privacy of our site visitors. 
  • We do use or provide information you have given us for purposes other than that which was clearly intended e.g. to enrol you in a course, provide a workshop or information about training or membership options you have requested. 
  • If you have asked to be on our mailing list we will provide you with relevant information about our activities, courses and membership unless you unsubscribe or ask us to unsubscribe you. 
  • We never sell your information.
  • We may provide your information to a third party such as our Registered Training Organisation for the purpose of completing your enrolment or qualification when you have completed your training. 
  • All information collected from Contact Forms is used only for the purpose of providing information about our courses and other programs.

When might we share private information?

Should you decide to complete vocational studies with Mediation Institute we work in partnership with a Registered Training Provider and your information must be shared with them in order to provide the training services.

  • To enrol it will be necessary to complete an enrolment form and a copy of your completed form will be provided to our RTO partner along with updates on your progress as you move through the course and upon completion.
  • If you become a member of Mediation Institute we may be required to provide your information to third parties in order to provide your membership services or to comply with our observations.
    • If you are applying for NMAS mediator Accrediation or Renewal of your accreditation we will provide the information necessary to add you to the National Mediator Accreditation System Register of NMAS Accredited Mediators. This is on the www.msb.org website and your name and Recognised Mediator Accreditation Body (RMAB) will be visible to the public. Register of Nationally Accredited Mediators (msb.org.au)
    • If you are applying for your Family Dispute Resolution Practitioner Accreditation, we will provide you with a certificate of membership which you will provide to the Australian Attorney Generals Practitioner Registration Department.  If  you choose to have a listing on the FDRP’s Register the information you provide will be visible to the public. Family Dispute Resolution Register – Attorney General’s Department (ag.gov.au)
  • If a complaint is made against you and we investigate and uphold the complaint a report on disciplinary action must be provided to the relevant regulatory body. 
  • If your membership with Mediation Institute lapses and you are a Family Dispute Resolution Practitioner we will notify the FDR Practitioner Registration Unit to inform them that you are no longer a members and covered by our independent complaint handling service. 
  • If we receive a request for a referral to a mediator we will provide basic contact details for you to facilitate access to your services. 
  • If we receive an individual request to connect with you we will invite the person contacting us to provide their contact details and pass them on to you unless you have approved a public profile with those details listed on our website. In which case we may direct them to your profile listing.