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The Dispute Resolution
Training and Membership Specialists

Tel: 1300 781 533 

Conflict Management for One (CM-1) Training

Becoming certified in Conflict Management for One can expand your range of services as a professional mediator by having an alternative service offering available. 

It’s not mediation.  

CM-1 is a client focused discussion designed to provide them with greater clarity about how to manage their conflict situation. 

Conflict Management for One is a single session. It is ideal for people who are not ready for mediation, who are unable to participate due to the other party refusing or who are not satisfied following mediation. 

The course fee includes all training and assessment delivered through a self-paced online course with certification and a discount on group supervision sessions with the process creator, John Cleary. 

What is different about this course?

What is Conflict Management for One?

Conflict Management for One (CM-1) is a service you can offer people who are not yet ready for mediation, who don’t have the option of mediation at this time  or if mediation has been deemed not suitable.

You can also offer it to clients who have participated in mediation but are not happy with the outcomes and are unsure about what they can do now to manage the conflict they are experiencing.  

The process is based on a coaching methodology of allowing the client to set the agenda and determine the pathways you travel during the session. It is focused on them deciding on or at least being more aware of their options, appropriate resources and their own ability to influence the situation they are in, for the better.  

Clients may be experiencing any type of conflict with workplace, community, family or family law common scenarios. CM-1 should not be offered to your own mediation clients as the risk of developing a conflict of interest or breaching confidentiality makes it inappropriate, but it is an excellent way to build collegiate networks with other mediators either in your locality or wider as remote delivery of the service is perfectly acceptable and improves accessibility for clients. 

Sometimes conflict can’t be resolved or can’t be resolved in the short term. That is where Conflict Management for One provides clients with more options than they are currently aware of to manage their conflict situations.  

You would not normally proceed to mediation with clients you’ve done a CM-1 session with. This is a process to provide in collaboration with other dispute resolution professionals or clients who come to you before or after mediation with someone else.  You can do all the things you’d love to do with mediation clients that there isn’t time for in pre-mediation. 


Who is this course for?

This course is for professional mediators. In order to enrol, you must be an NMAS Accredited Mediator or Registered Family Dispute Resolution Practitioner.

I you want to expand your mediator skills in reframing and influencing perspectives this is the course for you.  

The course is for people who want to use their mediators’ skills in a new way to help people in their efforts to manage their conflict. 

Mi Fully Online

What is the Delivery Model?

Mediation Institute provides this training and certification through self-paced online learning.

You can undertake the course and be assessed for certification from anywhere in Australia (or the world).

The course is structured to allow you to complete the course at your preferred pace.

Learn more Conflict Management Theory via online learning which includes recorded videos, case studies and course content. 

Certification you will be certified by Mediation Institute and John Cleary in Conflict Management for One. 

Reflective Practice is encouraged through the private group in the Network where you can participate in live groups sessions to discuss case issues, resources and reflections. 

Course Duration

The course is self-paced and you can have ongoing access. No need to rush through in a set number of weeks. 

How long it takes from enrolment to certification is up to you.

The course will provide credits for 10 hours of professional development. 

Rather than thinking of this as a one off course it is more like joining a community of people who are certified to offer Conflict Management for One.

Potential Referral Opportunities 

 We are in the process of building a service delivery site where people certified in CM-1 can have a listing to improve visibility for referrals. 

Conflict Management for One Course Overview

The course modules are:

  1. Module One – Introduction and Overview of the CM-1 Process
  2. Module Two – The CM-1 Model and you including nine detailed case studies
  3. Module Three – The Coaching Methodology and 4 Conflict Theories
  4. Module Four – The process -how to put the learning into your practice
  5. Module Five – Reflective Practice – coordination and guidance for ongoing reflective practice  
  6. Appendices – The Client Agenda Proforma, Referral Document Proforma, Role Play Scenarios based on the case studies, Visual Communication Templates

The process has a structure however is very focused on the needs of the client and relies on the skills of the mediator to help them achieve insights and develop a plan moving forward. The course is recommended for experienced mediators.

Train with Mediation Institute

Conflict Management for One Training Guide

Would you like a copy of our course guide? Request it below

Meet John Cleary

Train with Mediation Institute

Get Certified in CM-1

Our flexible delivery model means you can start straight away and move through the course at your own pace. 

Conflict Management for One

Course and Community
$ 585
  • Online self-paced course
  • Certification as a Conflict Management for One Facilitator
  • Invitation to the private CM-1 Community on the Mi Mediator Network

Conflict Management for One

Course and Community
$ 497
  • Mediation Institute Member Rate
  • Online self-paced course
  • Certification as a Conflict Management for One Facilitator
  • Invitation to the private CM-1 Community on the Mi Mediator Network


I was trained in conflict management for one in 2014 as an experienced mediator and have since completed many hours of work with clients.

As a mediator it allows me to work with clients more in depth, taking a deeper look at conflict, how to manage the conflict and how the presenting client may be participating in the conflict. It supports clients who feel disempowered in the process and system and at its best can change a client’s frame of reference and outlook.
Mediators who have gone on to complete the FDR session post CM -1 have provided positive feedback. The client is more prepared, less anxious about the process and more goal oriented. In a way it makes the process more effective. It also ensures that clients are not left unsupported. If they are not ready to mediate they can discuss this with an experienced mediator. If they are unsure of where to go as the next step. We can unpack and reality test options.
As a supervisor I have trained mediators to use the model and they have loved the idea of working with clients in a one on one problem solving session. It allows them to work with clients in a way that time does not permit in the actual FDR session.
After practicing for many years it has altered my approach to mediation, my conversations are more focused on conflict and supporting clients to deepen their understanding and simultaneously challenging their perspective, while maintaining an impartial, non judgmental lens. Clients leave the session more empowered.
Relationships Australia
Tracey Chapman
FDRP, Clinical Supervisor, Relationships Australia Queensland
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