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The Dispute Resolution
Training and Membership Specialists

Tel: 1300 781 533 


Volunteer Negotiation Help Panel

Volunteer Negotiation Help Panel

What is Negotiation Help?

Negotiation help is help to sort out issues with other people and other organisations. 

The service has been established and fully run by volunteers who freely offer their professional services to those who have been negatively impacted by natural disasters or other hardship.

Negotiation is the process of having a discussion aimed at reaching agreement. 

Sometimes our volunteers may act as an advocate speaking on the behalf of people who can’t speak for themselves. Sometimes they may act as a facilitator in either a formal mediation process, as a coach or support person if the process is being run by someone else or assist you to have a  less formal facilitated conversation.

What sort of help?

Helping out after the fires and other natural disasters


Mediation Institute has initiated a volunteer group of mediators, Family
Group Conference Facilitators and Family Dispute Resolution
Practitioners to help out after natural disasters and other situtations of individual hardship. 

Our goal is to help with negotiations for people who are struggling.

That may relate to negotiations with their insurance companies, banks,
local, state or federal government departments, neighbours or whoever.

It may also relate to services such as relationship mediation or Family Dispute Resolution to help with renegotiating parenting agreements following forced moves or relationship breakdowns.

Members of the volunteer panel who are qualified to offer legal advice or counselling services are encouraged to do so as well.

What to do


If you are a qualified mediator let us know if you are willing to volunteer. 

  • We have started a volunteer page on the Mi Website – https://www.mediationinstitute.edu.au/volunteer-negotiation-services/
  • We have started a Facebook Group which provides a place to share information about resources, ask for help and share stories – https://www.facebook.com/groups/NegotiationHelp/
  • We will set up a Volunteer Page on the Interact Support website similar to the one on the Mi Website for volunteers qualified to help with family
    law related negotiations
  • We are offering a 50% discount on the Transformative Relationship
    Mediation course for anyone who is a volunteer who would like to upskill
    in this area.  Contact us for the coupon code.
  • If you are not a Mediation Institute member we need a photo and a brief
    bio to add a profile for you on the volunteer register.  Contact Us. Only NMAS Mediators, Certified FGC Facilitators who are members of Mi or another association or Accredited FDRP’s are being accepted. We want to make sure that vulnerable people are safe from exploitation by only working with people who have met good character requirements and have independent complaint handling services in place.

    Please be aware that we will be accepting complaints about Volunteers, if any are made, and considering whether there is conduct that brings the industry into disrepute. Your ethical obligations apply even if you are not specifically providing mediation services.

If you are not qualified yet but would like to help we need:

  • Moderators for the Facebook group
  • Volunteers to update the volunteer registers on the Mi and Interact Support websites (intermediate skills in wordpress required)
  • Connectors to spread the word about the volunteer Negotiation Help program, let us know about programs, resources, grants and other support services we can connect people to (we don’t want to re-invent the wheel just want to make sure the wheels are turning)
  • Download the poster and share it on socials, print it and put it up, design a better poster or other shareable images.

What’s New?

What’s new is a regularly updated notice from Mediation Institute about updates and changes coming that may impact our members.

Read More »
Negotiation Help
click to download

Spread the word

We’ve created this poster to help get the word out and would appreciate it if you share it or if you are in an affected area print it and put it up somewhere people who need our help will see it.

If you have graphic skills we’re happy for you to volunteer to make something better!

Facebook Group – Negotiation Help.

You can join the group, point people to it, share information about resources and help using it and volunteer as a moderator for the group.




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