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The Dispute Resolution
Training and Membership Specialists

Tel: 1300 781 533 


Education Provider Independent Complaint Handling Renewal


Education Provider Independent Complaint Handling Subscription Renewal – provides an independent Education Provider Dispute Resolution, Complaints and Appeals service for compliance purposes and to help prevent complaints and academic appeals from escalating.

Renewal Application Form



Education Provider Independent Complaint Handling Subscription Service Renewal.


  • The annual subscription provides access to the Mediation Institute Independent Complaint Handling Service for Education Providers.
  • A subscription certificate provides evidence that you have an Independent Complaint and Appeals Process compliant with ASQA standards. We also support state training authorities and overseas student complaint handling.
  • A desk audit of your Complain Handling Policy and procedures is available at any time as part of your subscription.
  • Phone and email support for general questions about complaint management and student enquiries about lodging a complaint.

Additional fees apply for Mediation, Academic Review, Complaint Investigation, Staff training in dispute resolution and staff mentoring services.  We can provide referrals to student counselling services as part of the program.

10% discount for renewals.

Please also complete a renewal form to inform us about any changes in your information.

Complete the application form to update your details

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