How to book in for Mediation Institute Events

Confused about how to locate and book in for Mediation Institute professional development events?

Students and Members. Don't miss out on valuable, free professional development opportunities for mediators and family dispute resolution practitioners. Watch the video to find out more about the events calendar and booking in for events through Eventbrite.  

Do you want to present a webinar for our members?

Presenting a webinar for Mediation Institute Members is a great way to get professional development credits, share your knowledge and build your presentation skills in a safe and supportive environment. For each one hour of presentation you get three hours of professional development credits to allow for the preparation process. If you have a subject close to your heart related to dispute resolution get in touch with your proposal for a presentation.

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The Mediation Institute Story

The online learning platform available from Mediation Institute allows it’s students to learn to earn. The Mediation Institute students learn about their particular area of mediation, giving them the ability to find work. This means that your course will help you on your way to a new job opportunity or giving you a new qualification.

Mediation Institute has work with thousands of students to bring them the right information, training and knowledge. With the team being all professional trainers and mediators, you are getting practical and well-tested advice. You can also trust Mediation Institute to steer you in the right direction for your future employment. Contact Mediation Institute today for more information.

What do the courses do for me?

Mediation is a huge part of society. Without it in a family court settle, a marritle brake down or employee/work situation, this never get resolved. Mediation Institute will train you to identify key factors, signs and types of needs. With the thorough training by Mediation Institute, you will be well equipped to work as a mediator. You will also be able to slip into a variety of industries.

Using the Conflict Styles Model in Mediation

This model is one that I often share with clients when I am mediating. I find it helpful to talk through with clients to help them to identify the approach (or approaches) they are taking to the current conflict.

How to use the Conflict Styles Model in Mediation

I print up the model and have it in my mediators kit or draw it on one of the blank pieces of paper I use during mediation to write my notes on.

During the pre-mediation I talk through the model with the client explaining that in mediation we are seeking ideally to reach a point where the parties can reach a collaborative agreement.

By that I mean an agreement where both of them get what they need in terms of their working relationship and in solving the problems that have led to the dispute or conflict they are experiencing.


What conflict style are you using?

Clients generally find it quite easy to identify the conflict style that they are using.  The original developers of the model used assertiveness and cooperative as the two dimensions of the model but sometimes people misunderstand the meaning of those words. 

I find that using the term focus (what are you paying attention to) and needs is helpful with all clients regardless of their educational background.

Often people want to think that they are being cooperative but if they can’t tell me what the other person wants or needs then they are not!

It might mean that they have not asked or that the other person doesn’t feel that it is safe to tell them.

Once we have looked at the style that they are using at the moment in the current conflict I work with them to prepare for the mediation based on that.

How to prepare clients for mediation

As a mediator the more a client is prepared for mediation the more likely it is that the process will flow smoothly and the clients will be able to negotiate a collaborative agreement.

In workplace mediation the current trend seems to be pre-mediation meeting in the morning and mediation session in the afternoon. That is not my preferred approach as it doesn’t give the clients much time to reflect on the discussion during the pre-mediation session or to consult with their advisors. I do contract work for workplace mediation so I don’t control that aspect of the process.

In family law mediations I always leave time between pre-mediation to give clients time to get legal advice and discuss with family members.

My objective is that they understand their options and the cost of alternatives to reaching an agreement. That way they are realistic about what they want and need and are able to better hear and understand what the other person wants and needs.

What people want

I find that what people ask for is generally pretty reasonable.

In terms of their interpersonal relationship they want to be treated with respect. That means not being spoken to sarcastically or in a way that makes them feel bad. It means paying attention to their needs and wishes and not imposing your values on them and being willing to give them the benefit of the doubt and not make negative assumptions without asking them for clarification.

Easy things to do when you are not in conflict but quite hard if you are feeling negatively about someone.

By using the Conflict Styles model and other models we can have a conversation about these types of things without blame or recriminations.

It is a normal thing to either accommodate or avoid if there is a power imbalance but not being willing to express or ask for what you need is self-defeating behaviour and has no place in the mediation room. If the power imbalance is so great that expressing what you need form the other party could result in harm mediation should not occur and another resolution process should be used.

Likewise a person who has a lot of power in the relationship either due to their role in the organisation or their personal power may feel that they can make the other person do what they want. Sometimes people have been taught this style of positional bargaining and don’t even think about the negative downside of forcing an agreement on someone else. With a bit of education about the benefits of collaboration  most people are willing to at least listen to what the other person wants and needs.

I find that this sets the foundation for a productive mediation process.

Are you interested in becoming a professional mediator?

Mediation Institute is a recognised mediator accreditation body. We offer a flexible and accessible online course for NMAS Mediator Accreditation and also the CHC81115 – Graduate Diploma of Family Dispute Resolution for those interested in Family Law Mediation.

What models do you use in your mediation?

If you are already a professional mediator I’d be very happy to host a blog post from you on the Mediation Institute Website about any models or diagrams that you use in mediation with clients. Send me an email or call to discuss.


Zoom Role Plays

Zoom Role Plays

Mediation Institute uses a tool called Zoom for our role plays and webinars.

Download Zoom

The best way to use Zoom is to download the free zoom application to your computer. Once you have done that simply locate the App on your computer desk top, click to open and join or start a meeting.

If you are joining a role play from a borrowed or work computer and don’t want to download the app you can join a role play by going to (Links to an external site.)Links to an external site. and click on the JOIN A MEETING link on the home page.

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It will take you to a page that has a Join a Meeting box to put in the meeting ID. (Links to an external site.)Links to an external site.

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Meeting IDs of our trainers

– Joanne Law 9282726252

– Ken Speakman 555 222 2555

– Peter Johnston 344 044 2340 

If you don’t know who the mentor is for the event you want to participate in click on the Role Play Scheduler Link to find out. The link is located on the links menu in your course. 

Go to  to log in to your course with your email and password. If you are having difficulty logging in Contact Us.  

How to set up your free Zoom Account.

Click on the SIGN UP, IT’S FREE link on the (Links to an external site.)Links to an external site. home page and enter your preferred email address to set up a free account.

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How to downloan Zoom and the Outlook Plugin

Go to the Download Centre to Download Zoom (Links to an external site.)Links to an external site.

You may find some or all of the following plugins helpful

– Zoom Client for Meetings

– Zoom Plugin for Microsoft Outlook

– Zoom Extension for Browsers 

– Zoom Client Plugin for Sharing iPhone / iPad

Special Webinar: Steve Brossman

Steve Brossman, the Authority Catalyst, talks about Authority Marketing in a special presentation for Mediation Institute students and graduates.

He provides some hints and tips on how to develop your Authority Marketing strategy and case study examples from other clients.

He also talks about a new, low cost four week program he has developed to give participants a hand with developing their own unique positioning so that you move from trying to sell yourself or your time to selling a system and solution.

Watch the video for more information on how to book in and the special offer that Steve made exclusively for Mediation Institute people. Make sure you let Steve know that you’re one of us for an individual review of your signature system and mentoring session.

The booking link is if you are interested in getting some help with developing your authority positioning.

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