Even a marketing director can learn to mediate.
By Roanna, a student on the AMDRAS course.
So here we are — one week into AMDRAS (Australian Mediator and Dispute Resolution Accreditation Standards) training, and I can genuinely say it’s been both informative and enjoyable. If you’re picturing a week of rigid lectures and scripted role-plays, think again. Blending professionalism with a human touch, this course creates an engaging and meaningful learning experience.
We began with a welcome session that felt more like networking than a formal induction. The trainers immediately set the tone: approachable, knowledgeable, and genuinely invested in our learning. Our small cohort quickly found its rhythm, and the atmosphere was one of respectful conversation, shared curiosity, and mutual encouragement — a great sign for what’s ahead.
The week introduced us to the AMDRAS framework and the core competencies that will shape our path to accreditation. There was a clear and consistent focus on professionalism, ethics, and self-awareness — but equally, a reassuring reminder that we’re here to learn, and growth is part of the process.
The course delivers its theory through an intuitive and flexible Learning Management System (LMS). We navigate the content at our own pace — a significant win when balancing other commitments. The modules break down everything from mediation stages to key principles like neutrality, confidentiality, and communication. Clear structure and on-demand access make learning smooth, accessible, and refreshingly low-stress.
I live in rural Victoria with only a portable modem and a quiet space. I’ve found the accessibility of this online training invaluable. The fact that I can work toward accreditation from my remote setting is a testament to the flexibility of the training, and it speaks volumes about the inclusivity of this profession. Geography is not a barrier, and I genuinely appreciate that.
One of the standout parts of the week was observing a peer role-play a mediation. While I’ll admit it’s slightly nerve-wracking knowing I’ll soon be in that seat, watching others bring the theory to life in a very real way, even more valuable was the feedback from the mentor—thoughtful, specific, and always tied back to the mediation process. It helped translate learning into practice and gave us clear, constructive takeaways.
We wrapped up with a group reflection, allowing everyone to share insights, ask questions, and admit to the natural nerves of starting something new. It was comforting to realise that many of us are wrestling with similar early challenges, and those honest conversations reminded me that developing as a mediator is just as much about personal growth as it is about professional skill.
All in all, Week 1 laid a solid foundation. The structure is clear, the support is strong, and the flexibility is real. I’m feeling motivated, grateful, and ready for Week 2.
