Is your mediation service the best thing since sliced bread?

A recent blog post from Natalie Armstrong-Motin reminds us that it doesn’t matter how good your product of service is if people don’t know about it you’ll fail.  

Running a successful business requires skills such as the ability to market and sell your services. Without those skills you will not prosper.

Marketing doesn’t necessarily mean paying for advertising or behaving in a way that is uncomfortable for you. There are many ways to market your services but you do have to pick some of them and do something. Just having a great service isn’t going to be enough.

Come along to our Practice Development Mastermind webinar tonight. Book in on Eventbright. It’s free for any Australian dispute resolution professional


Launch of Family Group Conferencing Facilitator Training and Membership

Mediation Institute has exciting news about our newest area of training and membership support.

We have partnered with one of the most experienced Family Group Conference Facilitators and Trainers in Australia, Eve Clare. This brings together our expertise in flexible online learning and Eve’s subject matter expertise to create a course that is flexible, minimises the time that is required at workshops without losing that essential element.

Family Group Conference Facilitator Training

FGCF TrainingIf you work in community services or dispute resolution but have not done the Family Group Conference Facilitator training yet now is your opportunity. Find out more about the course.

The course is blended learning making use of Mediation Institute’s award winning eLearning methodologies plus a two day workshop. We will be offering three public workshops in 2018 as well as the option for hosted workshops.

To host a workshop we need a minimum of ten (10) people. If you would prefer to host than to pay for staff to travel consider whether there are other individuals and organisations in your area who may like to attend your hosted workshop to make up the numbers. We provide a rebate of $150 per guest who attends your hosted workshop to cover catering and incidental costs and recognise your support for the industry.

Family Group Conference Facilitator Membership Support

Family Group Conference Facilitator MembershipThe second part of our launch is to provide membership support for Family Group Conference Facilitators.

For several years Mediation Institute has been a recognised mediator accreditation body (RMAB) and providing membership support and complaint handling services for Family Dispute Resolution Practitioners throughout Australia.

Our approach is to keep costs low and focus on both the professional practice (the work) and building a professional practice (getting work) as many of our members provide some or all of their services as independent professionals.

This membership includes:

  • independent complaint handling service should there be the need to escalate a client complaint
  • referral to an insurance underwriter for professional indemnity insurance at $200 plus state tax (between $220 and $245 for a basic policy)
  • professional development and peer group supervision support specific to FGC and the ability to participate in any other Mediation Institute Professional Development at no cost
  • ethical standards and a certificate of membership proving that you are a certified Family Group Conference Facilitator

The NSW Tender

The NSW Department of Family and Community Services (FACS) has a current tender open for Family Group Conference Facilitators (Closing 3rd August 2018 at 2.00 pm) Link to Tender

There are changes occurring in Queensland as well which will promote the use of FGC and we expect that child protection services and others around the country will continue and expand their use of this approach to help families protect their young ones.

If you have already trained and are busy getting your tender application ready. There is a few things that could help your tender become successful.

  1. You must have skills and experience in Family Group Conferencing for a successful application. We can help with developing the skills and qualifications of your staff. If you want more staff to be trained then please go ahead and register them now for the Family Group Conferencing training. The online component commences in August and you can put this on the application that these staff members are enrolled in the training through Mediation Institute.
  2. You can be a Corporate Member of Mediation Institute for Family Group Conferencing. This will also support your application. PleaseMi FGC Member v7.18 This will be a great support for any staff or facilitators who want to have ongoing education and group supervision sessions for a low membership fee.

Contact Us if you have any questions about the training or membership. Please forward this post on to anyone you know who may be interested in this training or who is already a Certified Family Group Conference Facilitator and may be interested in membership based support.

Mediation Institute now provides Membership Services for Family Group Conference Facilitators

Mi Family Group Conference Facilitator Membership Application From

Family Group Conference Facilitator MembershipDownload Here

We have two membership Options

Individual membership for … you guessed it. For individuals paying for their own membership.

Corporate membership for employers who are paying for one or more staff members. Read on for the benefits of each type of membership.

Individual Membership Member Benefits

1)   Membership Certificate to prove that you are a certified Family Group Conference Facilitator – Mi Family Group Conference Facilitator Member Certificate

2)   Access to independent complaint handling service that can address complaints made against you in the role of Family Group Conference Facilitator if the complaint requires independent review.

3)  Free and member rates Professional Development opportunities via webinar

4)  Access to Mi Members only online learning community and groups

5)  Listing on the Mi directory of independent Family Group Conference facilitators if you offer services independently from an employer

Corporate Membership Member Benefits

1)   Your staff receive all the benefits of individual membership and remain members till their renewal date (even if they leave)

2)   If your staff change you can replace them as members. Just notify that a practitioner is no longer working with you and add a new replacement for them at no extra cost up to your next renewal.

3)   Listing on the Mi directory of Organisations who offer Family Group Conferencing

4)   Receive a 10% discount per member if you have between 4 and 6 staff members

5)   Receive a 20% discount for you require 7 or more memberships

Membership Fees

1 to 3 People – $220 per person for two years

4 to 6 People – $198 per person for two years

7 or more People – $176 per person for two years

Member Applications

Membership is on an individual basis and is only available for certified Family Group Conference Facilitators.

We will need pages three to six of our application form filled out for each member. There individual membership certificate will not be issued until pages 3 to 6 of the application are provided for each individual.

Just download the application to see the information that must be provided. 

Can I purchase membership places and then provide the names?

As long as you understand that there is no refund we are happy for you to do so. We will add in the people to your corporate membership up to the number of people you have paid for. If you have all of your member places filled we will check with you if someone has left and if not ask you to pay for an additional membership on the rate that applies to your number of members.

Renewal Requirements

We are only opening up this membership category so renewals won’t be due till July 2020. By then we expect to have been the catalyst for establishing industry standards to Family Group Conference Facilitators.

The advice that we can provide at the moment is.

  • Your renewal will be due in 2 years.
  • Mediation Institute encourages professional standards and are in the process of industry consultation regarding minimum practice hours and professional development requirements for Family Group Conference Facilitators. We will keep members informed as standards are developed.
  • We invite submissions from any interested party regarding the appropriate standards.
  • We encourage facilitators to keep a record of your practice hours and professional development.
  • We are thinking at this stage that the likely requirements should be in line with the standards for NMAS Mediators and Family Dispute Resolution Practitioners with about 25 hours professional development and 25 hours of service delivery for every two year renewal period. Failure to meet these standards (not yet in place) would require refresher training and catch up professional development to ensure that your facilitation skills are still current.
  • Members will have access to hundreds of hours of accessible professional development each year so we believe setting a minimum standard such as this will be easily met.

Family Group Conference Facilitator Membership Application Form

Complete and return the form to make an application for membership.

Would you like to train to become a Family Group Conference Facilitator?

Mediation Institute now offers this training with our first course launching soon. Be among the first to get the course information.

The course will be blended learning making use of Mediation Institute’s award winning eLearning methodologies plus a two day workshop. We will be offering public workshops as well as in-house training.

Module One is the online learning and is suitable for people who want to learn about Family Group Conference work but not become a certified facilitator.

Module Two is the two day workshop. Module One is a pre-requisite and completion of the workshop will lead to the Family Group Conference Facilitator Certificate.

Pre-requisites for module two apply.

Public Workshop rate – $1,190 per person

In-House Workshop rate – $8,900 for up to ten people. $890 for any additional students up to a maximum training group size of 25 people.

Expression of Interest - FGC Facilitator Training

14 + 10 =

How to book in for Mediation Institute Role Plays


Did you know that you can participate in Video Role Plays?

Information for Mediation Institute Students and Members.

Mediation Institute runs Video Mediation Role Plays every week and we often have opportunities for mediators and family dispute resolution practitioners to participate as role players and observers.

The sessions run for two hours during the day and in the evening and provide valuable, free professional development opportunities for mediators and family dispute resolution practitioners.

Watch the video to find out more about the Role Play Scheduler and how to book yourself in and also how to let students know that you are available to mentor.


Do you want to become a Mediation Institute Mentor?

Mediation Institute has casual contract work available for experienced NMAS Accredited Mediators and accredited Family Dispute Resolution Practitioners as role play mentors.

If you love training and mentoring, have been a NMAS Accredited mediator for a minimum of three years get in touch.

You must be either comfortable with video mediation or willing to participate in training to become comfortable with Video Mediation.

The role is unpaid while you are learning to mentor for Mediation Institute (you get two hours of Professional Development Credits) for each role play you participate in as a co-mentor.

Once you have been approved as a Mentor you will be paid on a sessional basis for role plays you mentor and/or assess against the NMAS Standards or as a FDR Practitioner.

Separate roles are available for both NMAS Accredited mediators and FDR Practitioners.

Expression of Interest Mentoring

4 + 7 =

How to book in for Mediation Institute Events

Confused about how to locate and book in for Mediation Institute professional development events?

Students and Members. Don’t miss out on valuable, free professional development opportunities for mediators and family dispute resolution practitioners.

Watch the video to find out more about the events calendar and booking in for events through Eventbrite.


Do you want to present a webinar for our members?

Presenting a webinar for Mediation Institute Members is a great way to get professional development credits, share your knowledge and build your presentation skills in a safe and supportive environment.

For each one hour of presentation you get three hours of professional development credits to allow for the preparation process.

If you have a subject close to your heart related to dispute resolution get in touch with your proposal for a presentation.

Presentation Proposal

4 + 13 =

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