What is a Family Group Conference?
Family Group Conferencing
Family Group Conferencing: your questions answered
Have you been referred to a Family Group Conference, or are you interested in becoming a facilitator? Find clear answers to common questions below.
New to the process? Read how Family Group Conferencing works.
Information for families
Understand the process and how your family can take part. Select a question to read the answer.
What is a Family Group Conference?
A Family Group Conference brings family members and their support network together to make a plan for someone who needs care or protection, often a child or young person.
Professionals explain the concerns and any safety requirements. The family then has private time to develop a plan, with an independent facilitator organising the process.
Who can attend?
The facilitator works with your family to identify who should be involved. This may include parents, grandparents, extended family, close friends and other trusted people.
Relevant professionals may also attend to share information. Safety requirements and individual circumstances help determine who takes part.
Do we have to take part?
The process is intended to be voluntary. How it is offered and what happens if you decline can vary between programs and locations. Ask the person who referred you or your facilitator to explain your options.
What does the facilitator do?
The facilitator prepares everyone, organises the conference and guides its stages. They help participants understand the concerns and what the plan needs to address.
Their role is to support a fair process. They do not make the family plan or decide where a child will live. Ask about their independence and relationship with the referring agency if you have concerns.
What are the safety requirements or non-negotiables?
These are requirements the family plan must meet, sometimes called bottom lines. For example, there may be restrictions on where a child can live.
The referring agency should explain these clearly before the conference so your family knows what it can decide.
What questions will our family need to answer?
The facilitator helps identify the practical questions your plan needs to address. For example:
- Where will the child live?
- Who will help with school, appointments and daily care?
- What support does the family need?
- What will happen if the arrangements cannot continue?
How are children and young people involved?
The facilitator speaks with children and young people beforehand about how they want to contribute. Depending on their needs and circumstances, they may attend, bring a support person, ask someone to speak for them or share a letter, drawing or recording.
The preparation process considers their safety, comfort and preferences.
What happens during private family time?
The family has time to discuss the concerns and develop its own plan without professionals leading the discussion. Agreed support people may remain where needed.
The facilitator is available for assistance but does not take over the discussion or write the plan for the family.
Why might there be a shared meal?
A shared meal can help people connect before the family develops its plan. The facilitator discusses food and cultural preferences with the family during preparation.
Can the referring agency reject our plan?
The plan needs to address the concerns and meet the agreed safety requirements. Where agency approval is required, the agency checks the plan against those requirements. If something needs to change, the family may be asked to revise that part.
Your facilitator can explain the approval process for your conference.
Is the conference confidential?
Your facilitator should explain what information is private, what will be recorded and what may need to be shared. Requirements and limits vary between programs and locations. Ask for these to be explained before agreeing to take part.
How long does it take?
Preparation may take several weeks because the facilitator meets with participants before the conference. The conference itself often takes most of a day, depending on the family and the issues being discussed.
What happens after the conference?
The agreed plan is recorded and shared with the relevant participants. It should identify who will do each task and when. A contact person and review arrangements help everyone follow through and check whether the plan is working.
How is it different from mediation?
In mediation, the mediator guides discussions between people to help them reach an agreement. Family Group Conferencing includes private family time, when the family develops its plan without professionals leading the conversation.
Is it only used in child protection?
Family Group Conferencing is commonly used in child protection. It can also support planning in other settings, including disability support and elder care. The process and its suitability depend on the program and family circumstances.
How do I find a facilitator?
If a child protection service has referred your family, ask your caseworker about the facilitator arrangements.
You can also look for an FGC facilitator in the Mi directory or contact Mediation Institute for guidance.
Becoming a facilitator
Learn what the training involves and how it can support your work with families.
How do I become a Family Group Conference facilitator?
Training helps you learn the FGC model, prepare participants and facilitate a conference. Employers and referral programs may also require relevant experience and other selection criteria.
Explore the Mi Family Group Conference Facilitator Training.
Do I need to be an accredited mediator?
No. Mediation accreditation is not a prerequisite. The training is designed for people with relevant experience working with families, including community services, child protection, social work and dispute resolution.
If you have no experience working with families in complex situations, contact us before enrolling.
How is the course delivered?
The course is fully online. It combines 11 learning modules with three live workshop sessions and takes approximately 40 hours in total.
You complete online learning and practise through activities, discussions and role plays. View the course outline and workshop dates.
What certificate will I receive?
You receive a Certificate of Completion after meeting the course requirements and finalising payment.
This records completion of the training. It is not a Statement of Attainment or a guarantee of employment or panel appointment. Check the requirements of any organisation or panel you want to work with.
What skills will I develop?
The training covers assessing referrals, identifying family and support networks, preparing participants, including the voice of the child, clarifying safety requirements and facilitating the conference stages.
It also covers documenting plans and arranging follow-up and review.
Can I work independently?
Some facilitators work independently, while others work through organisations or combine both. Opportunities and engagement requirements vary between programs.
Mi membership offers professional support, including complaint handling, peer supervision and professional development. Explore Mi membership.
Who provides Family Group Conferencing programs?
Programs operate through government agencies and community organisations. Names, referral processes and ways of engaging facilitators vary between states, territories and providers.
Check directly with the organisation you are interested in working with for current requirements.
What does the training cost?
See the training page for fees , Mi member pricing and payment options. You can also contact us to request an invoice.
Can you provide training for our team?
Yes. We offer training options for organisations. Contact us to discuss your team size, preferred delivery arrangements and a quote.
Still have a question?
Contact Mediation Institute for help with training, membership or finding information about Family Group Conferencing.

Eve Clare- Lead Trainer
Eve is a Qualified Mediator, FDR Practitioner and Dynamic Qualified Trainer, providing hands-on coaching and activity-based learning.
Eve works in regional areas across NSW as a leading consultant for Family Group Conferencing. Eve was one of the first Family Group Conference Facilitators in Australia, partaking in Australia’s Pilot Program in 2011 across regional areas of Australia.
Eve is a chosen Panel Provider for DCJ Family Group Conferencing and has a strong knowledge of family Intervention work. She is working closely with child protection, NGO services, Out of Home Care Agencies and families to assist in building safe homes for children as one of the first Family Preservation workers in Australia.
Most of Eve’s work has been with Aboriginal Families and Children within restorative and Family Preservation work.
Having worked in the family services field for over 15 years, Eve has expanded her work into training other workers in the Family Intervention and Mediation field.
She sees the need for more empowering processes that use a neutral facilitator to assist people in creating plans that are future-focused, relevant to the individual children and family situation and keep the children’s interest at the heart of the decision-making.
Eve believes families and children should be part of all decisions made and provides others she trains with a whole family future-focused approach.
Eve combines her personal life and educational skills to create a dynamic and fundamental understanding of family challenges, resilience and strength.
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