If you’re asking, “How do I download my Mi Membership Certificate?”, you’re not alone. Many members wonder where to find their certificate and how to download it. The good news is—it’s quick and easy!
This guide will walk you through the steps on the Mi Members Portal at www.mimembers.au, explain common issues, and show you how to troubleshoot if your certificate doesn’t look correct.
Introduction: Why Your Mi Membership Certificate Matters
Your Mi Membership Certificate is official proof of your membership with Mediation Institute. You may need it for:
Demonstrating your professional standing.
Evidence of your Complaint Handling Body for the Attorney Generals Department (FDRPs only)
Showing proof of your AMDRAS accreditation history.
Personal records and career achievements.
Renewals or verifications.
And the best part? You don’t have to wait for someone to email it to you—it’s available immediately once your membership is processed.
Step 1: Log in to the Mi Members Portal
Go to www.mimembers.au.
Enter your registered email and password.
If you’ve forgotten your password, click Forgot Password and follow the reset instructions sent to your email.
Step 2: Open Your Dashboard
After logging in, you’ll land on your Dashboard.
On the left-hand side, you’ll see a navigation menu.
From this menu, click My Settings.
Step 3: Locate Your Membership Certificate
Inside My Settings, you’ll see your membership details.
Look for the multi-pointed orange star icon, which highlights your certificate’s location.
Below it, you’ll find the name of your current membership subscription, start date of the membership period and a Download button.
Step 4: Download Your Certificate (PDF Format)
Click the Download button.
Your certificate will download as a PDF file.
Depending on your device:
Desktop: The file will download to your Downloads folder.
Mobile: It will open in a PDF viewer app or save to your downloads.
Pro Tip: Rename the file so it’s easier to find later, for example:Jane-Doe-Mi-Membership-2025-2027.pdf
Eligibility & Access
Your certificate becomes available immediately after membership or renewal is processed.
You’ll receive an email notification with a link to these instructions on how to download your certificate, but not the certificate itself.
Members can re-download certificates anytime from the portal.
Troubleshooting Common Issues
Certificate Not Appearing in Dashboard
Please ensure that your membership has been fully processed.
- Refresh the page or log out and back in.
Note re Processing
Once you submit your application for a new membership or renewal, we manually review it to ensure you’re compliant with the requirements.
We then send your invoice.
Once payment is confirmed, we manually finalise your application, add you to the AMDRAS National Register (AMDRAS accredited through Mediation Institute only), and email you to let you know.
After finalisation, your Mi Membership Certificate is available for immediate download in the portal.
Incorrect Information on Certificate
Sometimes, when members transferred to Mediation Institute, their full history of national accreditation or FDR Practitioner registration wasn’t captured.
If your certificate details are wrong, email members@mediationinstitute.edu.au.
Provide evidence (e.g., accreditation records), and the team can update your certificate with updated accreditation start dates.
Download Button Not Working
Try using a different browser (Chrome, Edge, Safari).
Clear your browser cache.
Mobile vs Desktop
The portal works on any device, but desktop is often easier for saving and renaming files.
FAQs
Q: Can I download my certificate more than once?
Yes, anytime from your dashboard.
Q: Do I get the certificate emailed to me?
No, you’ll get instructions by email but must log in to download.
Q: Can I rename the file?
Yes—we recommend it for easier searching.
Q: What format is it in?
PDF, so you can open it on any device.
Q: Who do I contact if my details are wrong?
Email members@mediationinstitute.edu.au with supporting documents.
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Learn how to download your Mi Membership Certificate from www.mimembers.au Step-by-step guide with screenshots, troubleshooting tips, and FAQs to access your Membership certificate.
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