Mediation & Support Services Referral
Mediation Institute provides Speech Pathology Australia and its members with access to a national panel of highly skilled, trauma-informed and culturally safe mediators.
- Navigate conflict and repair communication
- Support for practitioners, workplaces, and organisational teams
- Structured, confidential, and empowering pathways forward
All referrals are handled privately, and every matter is screened for suitability.
Our service is designed to support practitioners, workplaces, and organisational teams who need help:
- navigating conflict,
- repairing communication, or
- resolving challenging situations.
Whether the issue is emerging or causing significant stress, mediation offers a structured, confidential, and empowering way forward.
All referrals are handled privately, and every matter is screened for suitability.
Why Practitioners and Workplaces Benefit from Mediation
Conflict—whether clinical, interpersonal, or organisational—can be emotionally draining and disruptive.
- A safe, guided process to talk through difficult issues
- Support managing conversations that feel difficult to handle alone
- Relief from stress, uncertainty, or ongoing tension
- Clearer communication and stronger working relationships
- A neutral professional perspective to help find common ground
Early intervention helps prevent escalation and preserves professional relationships.
What You Gain by Working with Mediation Institute
Understanding of clinical environments, ethical frameworks, and NDIS pressures.
Supporting emotional safety and fairness for all participants.
A safe environment without blame or judgment.
Sessions available online or in person where possible.
Improved communication, rebuilt trust, and practical agreements.
Every matter handled with impartiality and respect.
How Our Mediation Process Works
Provide key information about the matter and participants.
We confirm receipt and begin mediator allocation.
Private conversations to assess suitability and identify support needs.
Many practitioners find this step alone offers clarity.
We consider experience, communication styles, cultural needs, and context.
Participants receive preparation and guidance.
A structured conversation encouraging respectful collaboration.
Referrers receive procedural confirmation only, never confidential content.
Information Needed for a Smooth Referral
- Names and contact details of the participants
- Confirmation that consent has been provided
- Brief overview of the concern or conflict
- Relevant workplace or clinical context
- Any known risks or communication barriers
- Preferred timeframes or urgency
Submit a Mediation Referral
Use our online referral form to provide key information. We acknowledge all referrals within one business day.
Open Referral FormFrequently Asked Questions
Who can make a referral?
SPA staff, supervisors, managers, authorised representatives, or individual SPA members may make referrals.
Is the process confidential?
Yes. All screening and mediation processes remain confidential unless safety or legislation requires otherwise.
How quickly will you contact participants?
We acknowledge referrals within one business day and aim to begin screening within three business days.
Do participants need to agree?
Yes. Mediation is voluntary and proceeds only when all participants provide informed consent.
What if mediation isn’t suitable?
We may recommend alternatives such as conflict coaching, Conflict Management for One, or facilitated discussion.
Contact Us
If you're unsure whether mediation is the right step, our team can talk through your situation and guide next steps.
Request a Callback