Family Group Conference Facilitator Training | Mediation Institute
Working with families • Family led decision making • Fully online

Family Group Conference Facilitator Training

Learn the Family Group Conferencing (FGC) process and build the practical facilitation skills you need to work with complex families in child protection and related settings.

Online learning + live workshop 3 interactive sessions Approx. 40 hours Certificate of Completion

This course has been reviewed by the NSW Department of Justice and recognised for people seeking a place on the Family Group Conference Contractor Panel. Relevant work experience is also required for panel applications.

Course overview

Delivery
Fully online
Self paced learning + live video workshop
Workshop
3 sessions
Three half days, interactive and practical
Time to complete
~40 hours
Includes online learning and workshop
Outcome
Completion certificate
Issued after participation and fees finalised

What is Family Group Conferencing?

Family Group Conferencing is an independently facilitated, family led decision making process. The facilitator supports authorities and families to communicate about concerns for a child or children. The family (often including young people) then develops a plan that maintains connection to family and culture.

It recognises the importance of kinship networks, child inclusion, and community supports. Professionals contribute, but the family leads the decision making.

Who is this course for?

This training is for people who want to become recognised as a Family Group Conference Facilitator. Students come from many professional backgrounds, including:

  • Child safety and child protection
  • Community services and casework
  • Mediators and dispute resolution practitioners
  • Counsellors, psychologists, teachers and youth workers
  • Indigenous support workers and family services
  • Related roles working with complex families

What students have in common is a commitment to family empowerment and child focused decision making.

Pre requisites

Most participants have experience working with families in crisis or complex contexts (for example: child protection, welfare, social work, policing, psychology, mediation, or similar).

If you have no background experience working with families in crisis, please contact us before enrolling.

Next online workshop dates

2026 dates (NSW time). Complete your online learning first, then attend the workshop that suits you.

March workshop

  • Monday 9 March — 9am to 12noon
  • Monday 16 March — 9am to 12noon
  • Tuesday 17 March — 9am to 1pm

June workshop

  • Monday 15 June — 9am to 12noon
  • Monday 22 June — 9am to 12noon
  • Tuesday 23 June — 9am to 1pm

Delivery model

  • Theory: self paced online learning with recorded and live webinars
  • Workshop: live video meetings with simulations and role plays
  • Completion: Certificate of Completion issued after participation and payment finalised

Need proof of enrolment for a tender close date? We can provide a Certificate of Commencement on request.

Watch: what is FGC and how to become a facilitator?

Hear from Eve Clare about the FGC process, stages, and the training pathway.

Prefer to read?

Family Group Conferencing is a family led planning process designed to keep children safe and support lasting change. The facilitator remains neutral, supports respectful communication, and helps participants move through clear stages.

This training is designed for practitioners already working with families, particularly in complex and child safety contexts.

FGC course content

Online learning + workshop practice. The course includes quizzes, discussions, and practical role plays.

Modules 1 to 5

  • Module 1: History and future of Family Group Conferencing (origins in New Zealand, growth, legislation)
  • Module 2: Philosophy and principles of practice (including voice of the child)
  • Module 3: The model of Family Group Conferencing (role of facilitator, stages)
  • Module 4: Accepting referrals (suitability, key family members, genograms, referral content)
  • Module 5: Bottom lines and purpose (non negotiables, guiding questions, negotiation theory)

Modules 6 to 11

  • Module 6: Preparation (DFV, confidentiality, interviews, preparing children and young people)
  • Module 7: Meeting set up and confirmation (practical arrangements and venue tips)
  • Module 8: Facilitating the day (stages in detail, voice, plan contact person)
  • Module 9: After the conference (what happens next and review)
  • Module 10: Workshop and certification (interactive sessions and role plays)
  • Module 11: Documentation samples and videos (forms, resources, research, tools)

Included resources

  • Comprehensive workbook (printable) for notes and future reference
  • Sample documents and forms
  • Discussion based learning and Q and A during workshops

Fees and payment options

FGC Facilitator Training

Online learning + online workshop

$1,400 AUD
  • Recognised Certificate of Completion
  • Online workshop delivered over 3 half day sessions
  • Mi Member discount: $1,320 (request invoice via email)

Payment plans

  • Pay in full: $1,400 ($1,320 Mi Members)
  • 2 instalments: 2 x $700 ($660 Mi Members)
  • 3 instalments: 3 x $466.66 ($440 Mi Members)

Instalments can be set up via direct debit from credit or debit card (Visa or Mastercard). Need a different option? Contact the team.

In house training for organisations

Online learning + private workshop (price includes 10 participants; additional fee applies for more than 10).

From $12,500 AUD
  • Recognised Certificate of Completion
  • Workshop usually 2 full days (can be tailored)
  • Includes travel and accommodation budget up to $2,000 (additional at cost may apply)

Meet Eve Clare — lead trainer

Eve Clare

Eve is a qualified mediator, FDR practitioner, and experienced trainer delivering hands on coaching and activity based learning. She works across regional NSW as a consultant for Family Group Conferencing and was among the first FGC facilitators in Australia, involved in early pilot programs from 2011.

Eve has extensive experience working with Aboriginal families and children within restorative and family preservation practice, and she brings a whole family, future focused approach that keeps children’s interests at the centre of decision making.

Frequently asked questions

Is this course still running?
Yes. The course is delivered fully online. You can start the online learning straight away and then complete the workshop on the dates most convenient for you.
Are there payment options?
Yes. You can pay in one instalment or choose 2 or 3 instalments. Instalments can be set up via direct debit from credit or debit card (Visa or Mastercard). If you need another option, contact us.
Do you run workshops outside capital cities?
The course is fully online, so you can participate from anywhere with a reliable internet connection.
What if I do not pass?
The course is supportive and inclusive. If you can read and write and have relevant experience working with families experiencing difficulties, you should be able to complete the course. Please speak with the training team if you have concerns before enrolling.
What is your refund policy?
Refunds are not available once you start the course and access the online learning. If you cannot attend your scheduled workshop, you can attend a later one. If Mediation Institute cancels a workshop, alternative dates will be offered.
Can you send an invoice (for approvals)?
Yes. Contact the team to request course details and or an invoice.
Is this course recognised in NSW for the FGC panel?
Mediation Institute has confirmation that the course is deemed acceptable for applicants seeking the NSW FGC panel, noting that panel selection also considers relevant current experience in line with tender criteria.
Will I receive a Statement of Attainment?
No. There is no publicly available VET qualification for Family Group Conferencing. This program issues a Certificate of Completion.

Student endorsements

We really appreciate how thorough the information and training was. I feel confident to facilitate effectively. The role play was challenging, but we got through it.

Peta Newsome
Course participant

The facilitator was the biggest strength of the course. Thank you Eve.

Sharron Matayalo
Course participant

I learnt a lot and came away feeling I understood the nuances of the process much better. The training was a key part of me getting on the panel.

Lewellyn Blanchard
Course participant

Ready to enrol or need advice?

Enrol now to start the online learning straight away, or contact the team if you want to check prerequisites, discuss payment plans, or request an invoice.

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