Guidance for Role Players

Guidance for Role Players

Guidance for Role Players

This information provides some context and expectations for students and members who join role plays with Mediation Institute. Role plays are conducted by Video Mediation using a tool called Zoom.  To prepare please download a free version of Zoom if you have not already been using it.
 

The aim of the role-play is to give the mediator an environment in which they can practice and demonstrate their skills in mediation.

The role of the role-player is to provide a scenario that is believable and allows the mediator to develop and demonstrate all of their skills.

Role players should

Some of the things that you should be doing when you role play:
 

– add some conflict in the beginning to give the mediator the opportunity to enforce their ground rules for respectful behaviour

– be willing to discuss the issues during the exploration phase and negotiate during the negotiation phase. Embellish but don’t add major new facts or deliberate red herrings to the scenario you’ve been given.

– if the mediator is encouraging you to come up with options, make sure you do. Remember that you are in mediation to try and resolve the issues. Act that way! If an opportunity to come up with a workable solution before the private session, after the private sessions think about the consequences of not reaching any agreement and if possible come up with something to allow the mediator to practice documenting agreements.

– Role plays don’t have to end in a full agreement for the mediator to be competent but be realistic and not the stonewalling client from hell. Give them something to write down but don’t hand the mediator a completely unrealistic resolution that is out of context

– add a moderate level of emotion but do not have a meltdown or make it impossible for the mediation to continue

The role-player should not

Some things to think about not doing!
 

– don’t add new surprise facts that would mean that the role play scenario is seriously distorted with no need for your character to compromise at all. That means don’t lie and twist the facts to make yourself look all good.

– don’t forget that while some role plays may indicate low levels of financial or English literacy the parties have been screened and have the ability to mediate. You should not act as if you don’t understand english or that you have any major impairment. In the real world you would have an interpreter, support person or been screened out of mediation and referred to a different form of dispute resolution. It is good to ask the mediator to explain jargon or complex language to highlight to them if they are not being inclusive but be mindful of the flow of the mediation.

– DO NOT dig your heels in and refuse to budge. All parties in our role plays should have an interest in reaching a resolution of the conflict

– DO NOT throw away your interests and agree to anything and everything. That doesn’t give the mediator a realistic scenario to work with.

 

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REMEMBER

These are role-plays, not real life. It is not about winning or losing. It’s about providing a believable role-play so that the mediator can demonstrate their skills and be fairly graded.

Risk screening has already occurred (unless you are doing a pre-mediation role play) so don’t behave in an extreme way.

It is beneficial for you to be a role player as you will gain personal experience of the mediation or FDR process and be able to see and feel what is effective or causes negative outcomes. You’ll also gain new insights while participating in the feedback at the end.

You will never win an Oscar for your role playing efforts so please keep your focus on helping your mediator by being a good role player.

The Assessment Tools

During the mediation your mediator will be attempting to demonstrate the following skills.

For the NMAS Mediation Course we use a comprehensive assessment tool.

NMAS Assessment – https://mi.study247.online/courses/58/files You’ll have to be logged in to learning management system for this link to work.

For the Graduate Diploma Course there are several assessment tools for different parts of the process. https://mi.study247.online/courses/84/files

 

Upcoming Events
Sat 23

VADR Regional Mediation Workshop

23 March @ 9:30 am - 5:00 pm AEDT
Daylesford Victoria
Australia
Mon 25

No More Harm National Conference

25 March @ 9:00 am - 26 March @ 5:00 pm AEDT
Surfers Paradise QLD
Australia

What skills does a mediator need to demonstrate for competence?

 

Communication Facilitation

It is important that you facilitate the exchange of information and effective communication between participants.

Mediators Opening Statements

Your opening statements need to comply with the standards (NMAS or FDRP) which means they need to clarify roles, explain the process and ground rules, confidentiality and exclusions to confidentiality and the legal status of any agreement reached. Then you need to do what you have said you’ll do as you facilitate the process!

Demonstrating Active Listening

In the parties opening statements you need to demonstrate active listening. That means asking clarifying questions and using mini summaries to demonstrate that you have understood the client. You should manage the flow of information and keep them focused on identifying the issues. Good active listening will help you to identify the facts and also the feelings and emotional impact of the issues.

Issue Clarification

You need to demonstrate your ability to filter through the “noise” of the clients opening statements to identify the issues in the scenario. This is to allow you to create a useful agenda for the mediation. Your agenda must be neutral and designed to increase options (not positional) and ensure that all issues are identified.

Procedural Fairness

You must demonstrate that you can facilitate a fair process. The assessor will be observing how you manage any power plays by the parties such as trying to dominate the conversation or any coercive or controlling tactics. They will especially be looking at the private sessions and confidentiality.  You should be reminding the parties about confidential at the start and finish, avoid the perception of bias (give each party the same time), make effective use of the private sessions and during the facilitation of the process give the parties equal opportunity to speak, be heard and present needs, interests and concerns.

In Family Dispute Resolution

Determined Asset Pool or key Parenting Issues – efficiently helped the parties to identify the asset pool or children’s issues.

Facilitated the acknowledgement of Considerations – helped the parties to articulate, recognise and acknowledge (if they are willing) the considerations that the other party would like them to take into account. (Interests based negotiation)

  1. Best interests of the child – reminded the parents that the best interests of the child are to have a meaningful relationship with both parents as long as it is safe to do so.
  2.  

Future Focus

 

You should maintain future focus and the reality of the situation. You’ll do this by encouraging the clients to focus on future options and contingencies and to generate and assess workable options. You’ll re-direct them if they become stuck in the past.

 

Increased understand between parties – encouraged mutual personal understanding between the participants by assisting participants to acknowledge each other’s needs, fears and concerns and acknowledging willingness to resolve the dispute?

Consideration of options

We’re looking for the ability to facilitate a full consideration of options and not jumping on the first proposal as if it was an agreement. Assist the  parties to generate and consider options and consider the long and short term consequence of their suggestions and plans.

Agreements

Here we want to see that you can assisted the clients to document outcomes and agreements in their own words and with lots of reality testing. Explain the legal status of the agreement and how to make it legally binding and enforceable.

How to book in for Mediation Institute Role Plays

Members!

Did you know that you can participate in Video Role Plays?

Information for Mediation Institute Students and Members.

Mediation Institute runs Video Mediation Role Plays every week and we often have opportunities for mediators and family dispute resolution practitioners to participate as role players and observers.

The sessions run for two hours during the day and in the evening and provide valuable, free professional development opportunities for mediators and family dispute resolution practitioners.

Watch the video to find out more about the Role Play Scheduler and how to book yourself in and also how to let students know that you are available to mentor.

 

Do you want to become a Mediation Institute Mentor?

Mediation Institute has casual contract work available for experienced NMAS Accredited Mediators and accredited Family Dispute Resolution Practitioners as role play mentors.

If you love training and mentoring, have been a NMAS Accredited mediator for a minimum of three years get in touch.

You must be either comfortable with video mediation or willing to participate in training to become comfortable with Video Mediation.

The role is unpaid while you are learning to mentor for Mediation Institute (you get two hours of Professional Development Credits) for each role play you participate in as a co-mentor.

Once you have been approved as a Mentor you will be paid on a sessional basis for role plays you mentor and/or assess against the NMAS Standards or as a FDR Practitioner.

Separate roles are available for both NMAS Accredited mediators and FDR Practitioners.

Expression of Interest Mentoring

12 + 9 =

Book in for a Role Play or Webinar

Mediation Institute run a very active calendar of Mediation and FDR role plays and often have opportunities available for qualified FDR Practitioners and NMAS Accredited Mediators to participate.  Go to Eventbright to see what is scheduled over the next few months – http://www.eventbrite.com.au/o/mediation-institute-8236982068

Your participation as a role player and involvement in the feedback session qualifies as CPD under NMAS Accreditation Standards and for FDR Practitioners.

If you are short on your CPD hours and want an opportunity to contribute to the development of new mediators and access free CPD opportunities please click on the links below to go to the booking page.

One of our team will contact you to assist you to participate.

Regular Schedule

Monday Evening Webinars – 7 to 8 pm  – Register

Tuesday Evening Role Plays – 7 – 9 pm – Register

Wednesday Lunchtime Role Plays – 12.30 pm to 2.30 pm – Register

Saturday Morning – (1st and last Saturday of the month) 10 t0 12 noon – Register

Other Dates

Other dates are scheduled and published based on the needs of our students. Follow our Facebook Page – https://www.facebook.com/mi.mediation/ to get updates

Student Update – 29.6.16

Update on role plays that are on in the next month. We are still looking for role players for some and graduates and other qualified FDR Practitioners and/or professional mediators are welcomed to come along to refresh, earn free CPD points and share the fun.

Those interested in training with Mediation Institute are also welcome to register as observers.

Congratulations

We’ve had a few students who have completed their studies recently.

– Mary Davenport has completed her Certificate IV and NMAS accreditation and is continuing on the pathway to the Graduate Diploma.

Ursula Najar has finished her Cert IV and has decided to continue her studies and enrol in the Graduate Diploma so we’ll all get to enjoy more of her mediations

Hara Synos has finished her Graduate Diploma and will be adding FDR to her psychology practice and is also going to be completing the Jenifer McIntosh Child Consultant course to upskill to be available to work with other FDR Practitioners in a child inclusive model. http://childrenbeyonddispute.com/child-inclusive-mediation/about-the-course/ We’ll keep you updated on Hara’s progress and if you’re working in the Melbourne region may be able to bring Hara in when bringing the child’s voice into the mediation would be beneficial.

Lisa Walker also completed her last FDR role play last night and we’ve requested her qualification. We hope that Lisa will find the time to continue to come along to role plays sometimes and she’s likely to be doing some interning with Interact Support www.interact.support

Anthea Shaw also completed her requirements today. As you may know Anthea is currently working with the Family Relationships Centre in Geraldton in WA. She’s been a real pleasure to work with as she brought we wealth of experience that really showed in how well she managed the challenges of the role plays she completed. I think the people of Geraldton are well and truely in good hands.  You can watch her Property mediation on Vimeo While you’re there remember to make an account and follow Mediation Institute so you get a notice about the videos we upload.

George Stack has also finalised his course and will be joining the team at LECNA Community Mediation Service that Ken and other graduates have established in Brisbane as a FDR Practitioner shortly as well as adding FDR to his counseling practice. Those who have been on the course for a while have probably met George and will wish him well.

I’m sure you’ll all join those of us at Mediation Institute in congratulating these recent graduates.

Webinar Thursday 30th 6 pm to 8 pm

Mentor: Ken Speakman

Mediator: Gill

RP1: 

RP2:

Role Play: Parenting

Role Players needed. Can you help? https://www.eventbrite.com.au/e/fdr-mediation-roleplay-tickets-26320273647

Role Plays

Thursday 30th June – Role Play 10am – 12 pm

Mentor: Ken Speakman

Mediator: Jacki Leech

RP1: Terence Corkin

Role Play: Workplace Mediation 1

We encourage our Certificate IV and NMAS Students to come along on Saturday if you can https://www.eventbrite.com.au/e/mi-mediation-saturday-morning-role-plays-tickets-25848928842 (Links to an external site.)

Saturday 2nd July – Role Play 10am – 12 pm

Mentor: Ken Speakman

Mediator: Jacki Leech

RP1: Terence Corkin

Role Play: Workplace Mediation 1

We encourage our Certificate IV and NMAS Students to come along on Saturday if you can https://www.eventbrite.com.au/e/mi-mediation-saturday-morning-role-plays-tickets-25848928842 (Links to an external site.)

Tuesday 5th July – Role Play 12.30 – 2.30pm

Mentor: Joanne Law

Mediator:  Lisa Naftal

RP1:

RP2:

Role Play: Cert IV / NMAS

A second role player needed for this role play – book here https://www.eventbrite.com.au/e/mi-mediation-tuesday-evening-mediation-role-plays-hosted-by-mediation-institute-tickets-25834364279

Tuesday 5th July – Role Play 7 – 9 pm

Mentor: Ken Speakman

Mediator:  Gill

RP1: Antoinette

RP2:

Role Play: FDR

A second role player needed for this role play – book here https://www.eventbrite.com.au/e/mi-mediation-tuesday-evening-mediation-role-plays-hosted-by-mediation-institute-tickets-25834364279

Wednesday 6th July – Role Play 12.30 – 2.30 pm

Mentor: Joanne Law

Mediator:  Gill

RP1: Salwa

RP2:

Role Play: FDR

A second role player needed for this role play – book here https://www.eventbrite.com.au/e/mi-mediation-wednesday-mediation-role-plays-hosted-by-mediation-institute-tickets-24278250902 

Friday 8th July – Role Play 12.30 – 2.30 pm

Mentor: Joanne Law

Mediator:  Antoinette

RP1:

RP2:

Role Play: FDR

Role players needed for this role play – book here https://www.eventbrite.com.au/e/fdr-mediation-role-play-tickets-26322015858

Tuesday 12th July – Role Play 10am – 12am

Mentor: Joanne Law

Mediator:  Antoinette

RP1:

RP2:

Role Play:  FDR Property

A role players needed for this role play – book here  https://www.eventbrite.com.au/e/fdr-mediation-role-play-tickets-26322024885

Tuesday 12th July – Role Play 7 – 9 pm

Mentor: Ken Speakman

Mediator:  Lisa Naftal

RP1:

RP2:

Role Play:  Workplace

A second role player needed for this role play – book here https://www.eventbrite.com.au/e/mi-mediation-tuesday-evening-mediation-role-plays-hosted-by-mediation-institute-tickets-25834365282

Wednesday 13th July – Role Play 12.30 – 2.30 pm

Mentor: Joanne Law

Mediator:  Lisa Naftal

RP1:

RP2:

Role Play: Neighbour Dispute

Role Players needed for this role play https://www.eventbrite.com.au/e/mi-mediation-wednesday-mediation-role-plays-hosted-by-mediation-institute-tickets-24278251905

Tuesday 19th July – Role Play 7 – 9 pm

Mentor: Ken Speakman

Mediator:  Sarah Dukes

RP1:

RP2:

Role Play:  FDR

A second role player needed for this role play – book here https://www.eventbrite.com.au/e/mi-mediation-tuesday-evening-mediation-role-plays-hosted-by-mediation-institute-tickets-25834366285

Wednesday 20th July – Role Play 12.30 – 2.30 pm

Mentor: Joanne Law

Mediator:

RP1:

RP2:

Role Play:

No bookings yet for this Role Play https://www.eventbrite.com.au/e/mi-mediation-wednesday-mediation-role-plays-hosted-by-mediation-institute-tickets-24278252908

Tuesday 19th July – Role Play 7 – 9 pm

Mentor: Ken Speakman

Mediator:  Sarah Dukes

RP1:

RP2:

Role Play:  FDR

A role players needed for this role play – book here  https://www.eventbrite.com.au/e/mi-mediation-tuesday-evening-mediation-role-plays-hosted-by-mediation-institute-tickets-25834367288 

Wednesday 27th July – Role Play 12.30 – 2.30 pm

Mentor: Joanne Law

Mediator:

RP1:

RP2:

Role Play:

No bookings yet for this Role Play  https://role-play-27-7-16.eventbrite.com.au

Saturday 30th July – Role Play 10am – 12pm

Mentor: Ken Speakman

Mediator:

RP1:

RP2

Role Play: Mediators Choice

No mediator yet for this role play – book here https://www.eventbrite.com.au/e/mi-mediation-saturday-morning-role-plays-tickets-25848929845

Tuesday 19th July – Role Play 7 – 9 pm

Mentor: Ken Speakman

Mediator:  Sarah Dukes

RP1:

RP2:

Role Play:  FDR

A role players needed for this role play – book here  https://www.eventbrite.com.au/e/mi-mediation-tuesday-evening-mediation-role-plays-hosted-by-mediation-institute-tickets-25834368291

Wednesday 3rd August – Role Play 12.30 – 2.30 pm

Mentor: Joanne Law

Mediator:

RP1:

RP2:

Role Play:  Mediators Choice

No bookings yet for this Role Play https://www.eventbrite.com.au/e/mi-mediation-wednesday-mediation-role-plays-hosted-by-mediation-institute-tickets-24278254914

Please put your name down in the HIGHEST role you are ready to perform e.g if you are ready to mediate put yourself down as mediator or standby mediator. (you don’t have to bother registering as role player or observer as we’ll adjust your role if necessary) 

Finally remember that we can schedule additional role plays at times that work for you. WA people especially we know that the times are a bit hard for you so can accommodate your needs if you can’t schedule the 9.30 am or 5 pm starts. 

 

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