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Mediator Musings with major James Frances

Major James Francis

‘Sally’s ability to capture the essence of what you do and help you monetise you opportunities are amazing. The growth and movement I have made to my business in the short time I have been working with Sally have been well worth the investment. Thanks again Sally.

Katherine Evans, Customers Experience and Retail Activist Tweet
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Mediator Musings with Major James Francis

More about Major James Francis

Major James Francis found Dispute Resolution by accident, he undertook Conflict Management Coaching to compliment a leadership curriculum that he was developing at the time. James was amazed that such a world existed and how it resonated with his thoughts on coaching. The course gave him a process and tangible skills to coach someone in conflict. James then went about completing my requisite training and experience to be assessed for practice.

Any time spent with the participants during intake, practicing some sort of empathy or perspective changing prior to the intervention is time well spent. So access the logical brain with perspective taking questions by way of preparation. ‘If this is what has occurred, what do you need? What do you think that other party might need from you?’ etc

Supervision is critical. Having a practitioner who can debrief you is vital because the lessons you learn yourself will have the greatest impact. Having a positive mentor and role model is a must – the more the merrier. A learning journal or collection of lines you hear from other practitioners can also be a good reference guide. When James found himself thinking ‘I wish I had have said that’, he would put the cliché in his book.

It is important to note that not all people in disputes are always at their best, some people in conflict are not suited to mediation and having access to the right language to reflect on  behaviours of participants is important.

Respect the process. James has found himself in meditations where participants have opted out during the mediation. While part of him wants resolution on everything, a fraction of an outcome can is still be considered an outcome. Respecting the client’s honesty is a precious thing.

Sally A Curtis Marketing Problem Solver Find out more

Mediator Musings with Sally Curtis

‘Sally’s ability to capture the essence of what you do and help you monetise you opportunities are amazing. The growth and movement I have made to my business in the short time I have been working with Sally have been well worth the investment. Thanks again Sally.

Katherine Evans, Customers Experience and Retail Activist Tweet
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Mediator Musings with Sally Curtis

More about Sally Curtis

Sally’s vast knowledge of marketing, networking & efficiency makes her the perfect person to help organisations grow. Using proven techniques to increase sales, leverage resources, build connections, and manage time effectively both on and offline!

She has always been in business development, marketing and sales in one form or another all my life. Sally Curtis is driven, with a big dose of the entrepreneurial spirit, she enjoys have fun along the way.

This is why she will always work out a faster, simpler solution…. so she can go and play….this is why Sally is was given me the title of ‘Marketing Problems Solver and Connector’.

She often fast tracks growth through and with people, its how Sally solves problems, ….WHO, do I know that can help with this? Is my go-to question to solve challenges. 

“Which is why my network and your network is so important.”

Sally A Curtis Marketing Problem Solver Find out more

Webinar - 25th March 2019

Join our special guest presenter Fiona Kirkman on a webinar to find out more about Legal Tech. Fiona will explain and provide a demo of FamilyProperty so you can see how technology can help to improve the Property FDR process. Free 1 hour webinar.

For those wanting to identify their marketing gaps then I have an Influencer Indicator that they can take with will give them a comprehensive report and steps to action to improve

Webinar: Marketing Topic: Getting Started in a new industry

In this webinar we talked about overcoming some of the challenges associated with being a new entrant into an industry.

Topics covered include:

Establishing your career goal and mission

Director of Studies, Joanne Law shares her vision and mission that led to the creation of Mediation Institute and our participants shared their goals and mission.

Specifically participants were asked to respond to three questions:

  1. What is your vision for your mediation career (your why?)
  2. What is mission (what are you going to do and how)
  3. What is your next step towards those goals

Getting started as a mediator

We then looked at some of the challenges sometimes faced by new entrants to mediation and FDR face when seeking to bridge the gap between being competent and qualified and being experienced.

In regional and rural locations skills shortages mean that graduates are often walking straight into jobs with funded services but the employers of mediators and FDR practitioners in metropolitan areas indicate little appetite for giving new entrants to the industry a start if they don’t have experience.

That is less of an issue for those who are intending establishing their own practice but is somewhat of a concern for those who are seeking the security of employment.

Our suggestion is that since experience comes from doing the work that graduates should focus on doing the work and through that process gain experience.

Co-mediation is the best way for inexperienced practitioners to develop experience in more complex matters while ensuring that their clients receive the best possible service.

Getting started as a new mediator

What to do?

Finally we looked at considering all the options available and prioritising them based on the effort they take to implement (how hard it is for you specifically) and what is the likely return on the time and /or money invested.

When you start out that is a gestimate at best but over time you can predict the likely return on investment in terms of the response rate to marketing, who your best referral partners are and what to spend your resources on.

Some of our participants shared some excellent examples of what has worked for them in the past in terms of developing professional service businesses.

We hold a webinar every Monday evening and encourage students to participate as an extension of the online learning available through your course.

Follow this link to see the weekly theme and book in on Eventbright https://www.eventbrite.com.au/e/monday-evening-mediation-institute-webinar-tickets-26653703946

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