Complaint Handling Service
This membership provides complaint handling support and associated membership services for Education Providers including those providing training to international students.
- Membership provides access to the Mediation Institute Independent Complaint Handling Service for Education Providers.
- A membership certificate providing evidence that you have an Independent Complaint and Appeals Process that is compliant with ASQA standards. We also support state training authorites and overseas student complaint handling.
- A desk audit of your Complain Handling Policy and procedures.
- Phone and email support for general questions about complaint management and student enquiries about lodging a complaint.
Additional fees apply for Mediation, Academic Review, Complaint Investigation, Staff training in dispute resolution and staff mentoring services.