Education Provider Membership


Education Provider Membership provides an independent Education Dispute Resolution complaint handling service for compliance purposes and to help prevent complaints and academic appeals escalating.

Application Form


Complaint Handling Service

This membership provides complaint handling support and associated membership services for Education Providers including those providing training to international students.

Member Benefits

  • Membership provides access to the Mediation Institute Independent Complaint Handling Service for Education Providers.
  • A membership certificate providing evidence that you have an Independent Complaint and Appeals Process that is compliant with ASQA standards. We also support state training authorites and overseas student complaint handling.
  • A desk audit of your Complain Handling Policy and procedures.
  • Phone and email support for general questions about complaint management and student enquiries about lodging a complaint.

Additional fees apply for Mediation, Academic Review, Complaint Investigation, Staff training in dispute resolution and staff mentoring services.


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Education Provider Membership

by Joanne Law time to read: <1 min