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Education Provider Membership

$330.00

Education Provider Membership provides an independent Education Dispute Resolution complaint handling service for compliance purposes and to help prevent complaints and academic appeals escalating.

 

Member Benefits

  • Membership provides access to the Mediation Institute Independent Complaint Handling Service for Education Providers.
  • A membership certificate providing evidence that you have an Independent Complaint and Appeals Process that is compliant with ASQA standards. We also support state training authorites and overseas student complaint handling.
  • A desk audit of your Complain Handling Policy and procedures.
  • Phone and email support for general questions about complaint management and student enquiries about lodging a complaint.

Additional fees apply for Mediation, Academic Review, Complaint Investigation, Staff training in dispute resolution and staff mentoring services.

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Education Provider Membership

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