Assertive Communication Course


Self-paced online learning about assertive communication including learning to say no and negotiation strategies.

This assertive communication course is designed to provide the skills needed to communicate assertively in your work and personal life.

Divided into six sections it covers the following topics:

  1. Section One: Communication Processes. The learner will understand the purpose and types of communication processes and considering how communication needs to be varied in order to communicate with different audiences.  They will look more deeply into the barriers to communication in verbal and written form.
    Activities: review questions
  2. Section Two: Communication Styles. The learner will understand what assertive behaviour is and the distinctions between assertiveness and aggression or passive / submissive.  They will explore the nature of conflict and the power of taking a collaborative approach to communication and resolving conflict. Assertiveness is further explored in terms of the characteristics of assertive behaviour and the skills that must be mastered to achieve assertive communication. The short and long term consequences of aggressive and passive / submissive behaviour are explored.
    Activities: review and self-reflection questions
  3. Section Three: Assertive Communication. The learner will explore some of the conceptual understanding required to be assertive including the Circle of concern and influence, attribution theory and cause and effect and other concepts required to demonstrate proactive behaviour in the workplace.
    Activities: review and self-reflection questions. Behavioural tasking to work in the learners “circle of influence”
  4. Section Four: Learn to be assertive. The learner will work on learning how and when to say no, how to communicate positive and negative ideas and feelings in an open, honest and direct way. The use of “I statements”, active listening and effective questioning.
    Activities: review, scenario and self-reflection questions
  5. Section Five: The other aspects of communication. The learner will learn more about non-verbal communication, personal space and facial expressions in the context of assertiveness. Para-language or the way things are said rather than what is said is also explored.
    Activities: review and self-reflection questions
  6. Section Six: Negotiation. The learner will understand the causes of conflict, the effects of unresolved conflict in the workplace, constructive attitudes towards the management of conflict and tips regarding how to approach conflict. They will explore negotiation techniques, planning for a negotiation, responding to negotiation ploys and how to be an effective negotiator. The skills and attitude required to reach agreements including knowing when to make concessions and the types of questions to ask during a negotiation and how to ensure that all parties have the same understanding when agreement is reached.
    Activities: scenario and case study questions