NMAS Training - Online

NMAS Mediator Training is the Nationally Recognised Mediator Accreditation Course required to become a NMAS Accredited Mediator. Training is delivered through online learning and video mediation. At the completion of the course, you will be eligible to book in for a NMAS Accreditation Assessment (included in the course fee).

NMAS Assessment

If you have already completed an appropriate course or have been working as a mediator without NMAS Accreditation you can apply for an assessment for NMAS Accreditation under the standards established by the Mediators Standards Board (MSB).

Online Learning

Our approach provides the rigour and flexibility of online learning without loosing the human touch.

Online study includes access to a state of the art learning management system, live and recorded video webinars, discussion groups, video mediation role plays and more provide a variety of learning opportunities without leaving your home or office,


Blended delivery with a hosted workshop

Mi offers the opportunity for organisations to host a blended delivery NMAS Accreditation workshop.

The theory and early role plays are completed through online self-paced learning followed by a three day workshop to practice and be assessed.

Any Participants who have failed to meet the requirements will have the opportunity to continue learning with our other students for up to six months including their assessment or re-assessment for NMAS Accreditation.

NMAS Accreditation and Further Studies

A 90 minute assessment role play is required for NMAS Assessment plus an application process to become accredited.

Accreditation as a NMAS mediator is now a pre-requisite that allows you to apply to enrol in the CHC81115 – Graduate Diploma of Family Dispute Resolution. 

If you are an experienced mediator or family dispute resolution practitioner there is an assessment only pathway to apply for NMAS Assessment and accreditation.

Training and Assessment Options

Compare our training options and find the pathway to professional accrediation as a mediator that is right for you.

What Our Graduates Are Saying

Don’t just take it from us, let our students do the talking!

Why did you choose Mediation Institute and were your expectations met?

I prefer being trained by specialists – I did my counselling diploma with the Austr. Inst. of Professional counsellors and it was only natural to do my mediation training with specialists in Mediation. My expectations for the course were exceeded; not only is it a fantastic and comprehensive course but the feedback and all my questions were answered in a really helpful and detailed way. That was the icing of the cake. Thank you!

Ursula Najar

Mi Graduate - NMAS Mediator and FDR Practitioner, Juno Consulting

Why did you choose Mediation Institute and were your expectations met?

I appreciated the opportunity to pursue a non-graduate pathway offered by MI. The ability to undertake studies without the commitment and costs of residential schools was a big factor. That said, I really enjoyed a weekend workshop conducted here in Brisbane.

Bill Mills

Mi Graduate - NMAS Mediator and FDR Practitioner

Why did you choose Mediation Institute and were your expectations met?

In this busy world I live in, the on-line training and face-to-face sessions have been the perfect mix of learning and practising my newly learnt skills. The website information and ease of contact with the Education Director to answer any questions I had was a big reason I chose the Mediation Institute.

Video role plays with the aid of zoom is a great way to get practice when face-to-face is not possible. It’s also wonderful for a quick meeting or discussion with a colleague.

Gil Enterkin

Mi Graduate - NMAS Mediator and FDR Practitioner

Ursula from Juno Consulting Adelaide

Mediation Institute student Ursula from Juno Consulting Adelaide http://junoadelaide.com.au/

Ursula is a successful professional counsellor and undertook Mediation and Family Dispute Resolution training with Mediation Institute to expand her practice and skills in conflict resolution.

Use the button below to contact us about your study options.

Frequently Asked Questions

When can I enrol and get started?

You can begin your Mediation Training course as soon as you are ready.


We start students off one by one with an orientation session (via video) and encourage you to begin your reading and online work while participating as an observer in role plays that are being conducted.

Once you are comfortable with the technology we encourage you to participate as a role player.

When you have completed your theory and understand the facilitate mediation process you can start your role plays as a mediator.


You have the option of participating in one of our residential intensives (workshops) or complete your studies fully online.

If you need to travel to Melbourne or Brisbane for an Intensive accommodation and meals may be available at $120 per day per person.

How long is the course?

The course is self-paced and delivered online via eLearning technology and video mediation.  The minimum total time required to complete the course is about 40 hours (equivalent of five full days of study)

That time is made up of:

  • Self-paced learning using our award winning online learning system
  • A minimum of six (6) role plays as a role player (allow 2 hours per role play) = 12 hours
  • Three (3) mentored role plays as a mediator (allow 2 hours per role play) = 6 hours

We encourage students to participate in additional role plays and the options webinars as much as you possibly can to enhance your learning.

Once you have completed your studies you must participate in a 90 minute video mediation role play for assessment for eligibility to apply for National Mediator Accreditation under the NMAS.

This assessment will be conducted by an assessor independent of the trainer / assessors who mentored you in your earlier role plays.

If you complete one role play per week you can complete the course in ten weeks although there are many opportunities to complete the course much quicker. The standard time you have to complete the course is three months. You must request an extension if you will require more than three months to complete your course.

Excessive time periods between role plays inhibits learning and can result in the need to re-learn skills you have been developing.

Why the flexibility?

We understand that time is at a premium for busy people and so we do everything we can to provide you with the flexibility to fit in with your life and the other demands on your time.

The theory is self-paced and allows you to work through the course materials and theory at your own pace. Attend the live and interactive webinars when and if you can and participate in role plays on a schedule that makes sense for your life.

What if I don’t do the role plays?

If you do not book in and complete the role plays you can not complete this course. Failure on your part to complete the course requirements does not entitle you to a refund.


What payment terms do your offer?

Generally the Mediation Course fees are paid in full upfront however we can accept a payment plan if necessary.


If you want to begin your studies but can’t pay in full upfront please contact us to discuss a proposed payment plan over two or three months maximum.


Your certificate will not be issued until your course is paid in full.

What is the course content?

The course covers the following topics:

  • conflict and conflict resolution theory
  • conflict resolution processes
  • the facilitative mediation process
  • determining if mediation is appropriate
  • communication and facilitation skills

Your knowledge is assessed through online learning activities and your skills through role plays.

There is no requirement for work placement for this course and it is not a  Vocational Education and Training (VET) Qualification on the Australian Qualifications Framework (AQF)

Is Mediation Institute Recognised Mediation Accreditation Body?

Yes. Mediation Institute is a Recognised Mediator Accreditation Body. (RMAB)

That means that we apply the National Mediator Accreditation Standards (NMAS) established by the Mediators Standards Board (MSB). The authority to assess and accredit mediators is delegated to RMAB’s by the MSB.

Please read the NMAS for full information about accreditation, re-accreditation and practicing standards. You can download a copy of the NMAS from the MSB website www.msb.org.au

What is your refund policy?

The full refund policy is located on the Enrolment Form.

Payment and Refunds Payment in full is required before commencement of the course unless an acceptable arrangement has been agreed. Direct Deposit Payments are not accepted on payment plans. Payment plans MUST be by a credit or debit card direct debit arrangement. If paying by instalments all payments may be required before your final assessment will be confirmed.

Enrolment fees are not refundable once enrolment is confirmed and eLearning log in has been established.

The course requires participation in role plays which are held via video mediation or workshop.

How can you teach body language and other expressions over video conference?

We estimate that you get about 80% of the interpersonal interaction through the video interface and generally we don’t have to teach people how to be in a room with other people.

Body language is an often misunderstood and not always universal language. What seems perfectly normal for one person can be highly offensive for another. The offence is felt and taken but not intended. This is actually a frequent source of conflict in workplaces where people come from very different backgrounds and don’t have the confidence or intimacy to challenge what they see as being negative body language.

Likewise classic body language “tells” such as crossing of arms may indicate that someone is closed off and resistant but it also might mean that they are cold or just something they do when they are thinking deeply. We encourage our students to calibrate and check their assumptions about non-verbal communication.

One of the skills of the mediator is to make the non-verbal verbal, to ask meanings and challenge assumptions so that rather than guessing at meanings people actually talk openly about them.

How does a mediator deal with it when people get worked up?

The process for professional facilitative mediation is really quite structured and managing behaviour is a major component of it.

Our goal is to keep the process quite businesslike so that people’s stress levels are low or at least manageable and they can access their left brain problem solving capabilities.

If the process is allowed to be overly emotional they tend to get flooded with emotion, can’t think, get stuck in positions and it is generally a waste of time or at worse a coercive process where the one who behaves badly enough wins the day. Definitely not something that I want to see from any of our graduates!

Some of our advanced training deals with transformative mediation which does allow for greater control over the process of communicating by the parties however the mediator is still responsible for keeping the mediation physically and emotionally safe for all participants.

Don't Be Shy

If we didn’t answer all of your questions, feel free to drop us a line anytime.

Positive SSL