Contracted Decision Makers Panel

About Company
Department of Human Services
Job Info
Job Status: Open
No of Vacancies: 70
Date Posted: 18/02/2019
Expiry Date: March 21, 2019
Job Type: Freelance
Job Level: Mid level
Years of Experience: 2
Salary Info
Salary Type: Negotiable
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How to Apply ?
This is a Request for Tender for a panel.
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The Department of Social Security has opened up a panel application for Contracted Decision Makers to provide contracted services to review and make decisions on Change of Assessment and Objection Applications regarding child support assessments.

Link to the Tender -

Evaluation Criteria

1. Fair Decision Making

  • Demonstrated ability to analyse and resolve disputed evidence including financial information
  • Demonstrated understanding and application of interpretation and application of legislation, policy and operational procedures, administrative law principles and family law, particularly relating to the Child Support Scheme
  • Demonstrated decision-making skills to resolve complex and emotive issues.

2. Written Communication

  • Demonstrated ability to provide high level written communication skills, including the ability to research, analyse, distil and communicate, via written decision, high level complex concepts in a clear, accurate and professional manner.

3. Capability of offered personnel

  • Previous experience and skills of Offered Personnel including proposed Registrar’s Delegate.

4. Capacity to perform to the requirement

  • Demonstrated organisation and time management skills to meet timeframes.

5. Security of Information

  • Demonstrated ability to perform the Requirement in a secure work environment and prevent the disclosure of Customer Data.

6. Understanding of the Requirement

  • Demonstrated understanding of the Requirement including the role of a delegate of the Child Support Registrar and the risks to be managed in performing the Requirement.

7. Customer Service and Conflict Management

  • Demonstrate approach and ability to (a) manage customer expectations (b) explain to and influence customers to accept outcomes in a manner that minimises objections/appeals and/or complaints; (c) resolve conflict; and (d) achieve high-end complaint resolution.
  • Demonstrated understanding of the operations and culture of the Department and “Our Service Commitments”: (customer charter) and the objectives of the Child Support scheme.

8. Indigenous Participation

  • In evaluating Tenders, the Department will take into consideration the Tenderer’s proposed approach to (a) using Indigenous Enterprises in its supply chain; and (b) the employment of Indigenous Australians.
  • Note to Tenderers: A Tenderer that has no past experience with any mandatory minimum requirements will not be disadvantaged by this alone. Its response will be assessed on other actions it has taken in the past to increase Indigenous participation and on its proposed Indigenous Participation Plan.

9. Benefits to the Australian Economy

10. Price

  • pricing proposed by each Tenderer, including any discounts offered as set out in the Pricing Schedule in Attachment C to Schedule 3 (Information to be Included in Tenders).

Tender – Soft Skills Training for a Behavioural Economics Trial

About Company
Department of Jobs and Small Business
Job Info
Job Status: Expired
Date Posted: 04/10/2018
Expiry Date: November 07, 2018
Job Type: Temporary
Job Level: Top level
Years of Experience:
Salary Info
Salary Type: Negotiable
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Members with skills and experience in coaching and soft skills training may be interested in collaborating on this tender

As part of the Department of Jobs and Small Business’s Research Agenda 2018-19, the Soft Skills research project seeks to trial an innovative approach to soft skills training for disadvantaged job seekers consistent with the principles from behavioural economics. The approach would teach soft skills in a broader context of achieving a meaningful life, and include discussion of a job seeker’s personal values, learning styles and comfort zones. The idea is to build motivation, confidence and resilience, and to encourage personal reflection in order to help job seekers achieve their broader life goals, including employment. Tenderers with experience in developing and delivering soft skills training are invited to collaborate with the Department’s Applied and Behavioural Economics Team to deliver this trial.

The Soft Skills project will adopt a Randomised Control Trial (RCT) methodology to evaluate the Tenderer’s soft skills training. The Department will finance the provision of soft skills training to approximately 300 job seekers whose outcomes will be compared to a control group who do not receive the training. Improved outcomes for the job seekers who received the training will provide robust empirical evidence that the training is effective.

The Tenderer will be responsible for sourcing one or more jobactive provider(s) who will supply job seekers for the purposes of the trial. With funding from the Department, the Tenderer will also be responsible for providing soft skill training to half of those job seekers. The preferred timeframe for the delivery of the soft skills training is from the 25th February 2019 to the 17th May 2019.

The Tenderer is also required to provide additional support to the Soft Skills research project including, but not limited to:
1. Sourcing reliable premises for the soft skills training in an efficient trial location;
2. Implementing changes to the training recommended by the Department;
3. Assisting in the collection of trial data including survey results; and
4. Answering questions from the Department relating to the delivery of the training during the compilation of a report of results.

If you don't feel that you can apply for this as an individual get in touch with Mi and we'll see if there are a group who are interested in putting in a combined tender. We'd be interested in being the lead to provide an organisational lead if that is of value.

National Redress Support Scheme Funding Application

About Company
Department of Social Services
National Tender
Job Info
Job Status: Expired
No of Vacancies: $1.5 million max. per applicant over 2 years and 3 months
Date Posted: 31/08/2018
Expiry Date: October 05, 2018
Job Type: Internship
Job Level: Mid level
Years of Experience: Tender opportunity will extend to 2028
Salary Info
Salary Type: Negotiable
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This "job" is a heads up on a tender closing on the 5th October 2018 that may be of interest to some of our member organisations. The role is to provide support for vulnerable people who may be entitled to apply for the National Redress Scheme for victims of Institutional Sexual Abuse in Australia.

Mediation Institute will be providing support for the scheme by providing a customised trauma informed course for service deliverers in accordance with the professional development requirements. (starting from $350 per person)

We will also be coordinating peer supervision by connecting up those working with these sometimes very difficult clients and linking through to paid supervisors who can help organisations to meet their obligation to provide supervision.

Contact us if you are applying for this funding and would like to discuss costs of other training or support options when preparing your budget.

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