Job opportunity with the department of justice in NSW for a Mediation and Investigation Officer, NSW
Job Category: Dispute Resolution Case Manager
Dispute Assessment Officer Help resolve disputes through appropriate dispute resolution Fixed term – full-time opportunities Earn $68,884 – $83,640 annually, with great benefits and conditions Use your qualifications and experience …
About the Role
End to end case management of disputes – logging cases and ensuring cases are closed within SLA timeframes
Extensive stakeholder management and faciliation of mediation between two parties, ensuring successful outcomes for all
Providing high level concillation for complex cases
Interpreting legislation and policy to provide advice for stakeholders assisting in
Scheduling mediation meetings – face to face and phone conference
In this role you will be responsible for providing expert specialist knowledge in the delivery of accurate, timely, empathetic and efficient end-to-end resolution of customer disputes. Completing quality reviews of statutory liability disputes and work capacity disputes within legislated timeframes. Driving model litigant behaviours. Leading and undertaking the education of internal and external stakeholders on precedents and emerging trends to ensure they act consistently with the available information. Respond to internal reviews made pursuant to s 287A of the Workplace Injury Management and Workers Compensation Act 1998.
As a Disputes Resolution Case Manager from a Life Insurance and Quality Assurance background, you will be responsible for managing disputes lodged with the Financial Ombudsman (FOS) and Superannuation complaints tribunal (SCT) through investigation and Stakeholder management.