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Intake Support Officer Brisbane Dispute Resolution Centre

Brisbane CBC Posted on Administration

The role is three days per week and hours will be negotiate with the successful applicant.

https://www.seek.com.au/job/39558709?savedSearchID=500544787&tracking=JMC-SAU-eDM-Lite2.03-4553

This role supports the team of Intake Officers who work with the clients in the preparation of mediations. This role provides high quality administrative support to the Civil Mediation Team of the South Queensland DRC.

This role is based in Brisbane and reports to the Coordinator of the South Queensland DRC. The civil team has 4 staff plus 75 casual mediators.

Key Responsibilities: 1. Provide confidential and accurate administrative support to the DRC civil mediation team including, data entry, filing, photocopying, processing forms, sending letters. 2. Accurate data entry to record outcomes, dispute types and complete pays for casual staff3. Answer phone calls in a professional manner and provide information about the operation of the services provided by the DRC to the public and others.4. Manage telephone messages and email enquiries to the DRC.5. Quickly develop knowledge of the Dispute Resolution Centres Act 1990 and other relevant policies and legislation. 6. Maintain and operate computer based word processing, spreadsheets, data bases and desk top publishing.7. Assist in the organisation of mediations, facilitations, meetings, functions and special events as required.8. Other tasks as allocated by the Coordinator.

Applications to remain current for 12 months.

More Information - Download Here

About the Role

The role is three days per week and hours will be negotiated with the successful applicant.

This role supports the team of Intake Officers who work with the clients in the preparation of mediations. This role provides high quality administrative support to the Civil Mediation Team of the South Queensland DRC.

This role is based in Brisbane and reports to the Coordinator of the South Queensland DRC. The civil team has 4 staff plus 75 casual mediators.

Key Responsibilities

  1. Provide confidential and accurate administrative support to the DRC civil mediation team including, data entry, filing, photocopying, processing forms, sending letters.
  2. Accurate data entry to record outcomes, dispute types and complete pays for casual staff
  3. Answer phone calls in a professional manner and provide information about the operation of the services provided by the DRC to the public and others.
  4. Manage telephone messages and email enquiries to the DRC.
  5. Quickly develop knowledge of the Dispute Resolution Centres Act 1990 and other relevant policies and legislation.
  6. Maintain and operate computer based word processing, spreadsheets, data bases and desk top publishing.
  7. Assist in the organisation of mediations, facilitations, meetings, functions and special events as required.
  8. Other tasks as allocated by the Coordinator.

How you will be assessed

The ideal applicant for this role will be someone who can demonstrate the following key attributes as they apply to the key responsibilities of the role.

We are seeking highly motivated, energetic and proactive people to work as part of our dynamic team. You will be assessed on the basis of relevant capability and capacity for the following:

(recommended no more than five skill requirements (previously known as selection criteria)

  1. Ability to communicate sensitively with people who contact the DRC seeking dispute resolution assistance; to obtain preliminary information from them and to assist the Intake team in confidential case management.
  2. High level of organisational and interpersonal communication skills both orally and in writing including the ability to liaise with people from various backgrounds.
  3. High level of proficiency with data bases and Microsoft programs, particularly Excel. Accurate data entry
  4. Ability to prioritise work, meet deadlines and take initiative in a team environment with a minimum of supervision.

Mandatory Qualifications, Conditions and Requirements

A degree, or relevant work or life experience, in an area of human services is desirable.

A current driver’s license is an advantage

About the Role

The role is three days per week and hours will be negotiated with the successful applicant.

This role supports the team of Intake Officers who work with the clients in the preparation of mediations. This role provides high quality administrative support to the Civil Mediation Team of the South Queensland DRC.

This role is based in Brisbane and reports to the Coordinator of the South Queensland DRC. The civil team has 4 staff plus 75 casual mediators.

Key Responsibilities

  1. Provide confidential and accurate administrative support to the DRC civil mediation team including, data entry, filing, photocopying, processing forms, sending letters.
  2. Accurate data entry to record outcomes, dispute types and complete pays for casual staff
  3. Answer phone calls in a professional manner and provide information about the operation of the services provided by the DRC to the public and others.
  4. Manage telephone messages and email enquiries to the DRC.
  5. Quickly develop knowledge of the Dispute Resolution Centres Act 1990 and other relevant policies and legislation.
  6. Maintain and operate computer based word processing, spreadsheets, data bases and desk top publishing.
  7. Assist in the organisation of mediations, facilitations, meetings, functions and special events as required.
  8. Other tasks as allocated by the Coordinator.

How you will be assessed

The ideal applicant for this role will be someone who can demonstrate the following key attributes as they apply to the key responsibilities of the role.

We are seeking highly motivated, energetic and proactive people to work as part of our dynamic team. You will be assessed on the basis of relevant capability and capacity for the following:

(recommended no more than five skill requirements (previously known as selection criteria)

  1. Ability to communicate sensitively with people who contact the DRC seeking dispute resolution assistance; to obtain preliminary information from them and to assist the Intake team in confidential case management.
  2. High level of organisational and interpersonal communication skills both orally and in writing including the ability to liaise with people from various backgrounds.
  3. High level of proficiency with data bases and Microsoft programs, particularly Excel. Accurate data entry
  4. Ability to prioritise work, meet deadlines and take initiative in a team environment with a minimum of supervision.

Mandatory Qualifications, Conditions and Requirements

A degree, or relevant work or life experience, in an area of human services is desirable.

A current driver’s license is an advantage

Additional Information

Please note that DRB mediators are employed pursuant to the Dispute Resolution Centres Act 1990, which states that they are not employed as public servants.

The incumbent may be required to work hours outside the normal work hours.

A criminal history check will be undertaken for this position on any recommended applicant due to the nature of the work involved.

For details regarding salary information, leave entitlements, flexible working arrangements and other benefits for this position please refer to the Applicant Information Package.

Further information about the department, including Our Charter and the Strategic Plan, is available from our website.

A minimum probation period of 3 months may apply.

The Queensland Government is committed to building an inclusive and diverse workforce that better reflects the community we serve. The Queensland public sector Inclusion and Diversity Strategy 2015-2020 is the overarching framework driving the inclusion and diversity agenda across the Queensland public sector.

The Department of Justice and Attorney-General supports veterans’ employment. More information about recruiting veterans and ex-Australian Defence Force members is available from the Public Service Commission website.

All newly appointed public service employees who have been employed as a lobbyist in the previous 2 years are required to provide a disclosure to the Director-General within 1 month of commencement in accordance with Disclosure of Previous Employment as a Lobbyist Policy.

Any applicant recommended for appointment who is a current or previous public sector employee is required to disclose previous serious disciplinary action taken against them. If recommended for appointment the Panel Chair will contact the applicant further to discuss this requirement.

A non-smoking policy is effective in Queensland Government buildings, offices and motor vehicles.

 

 

About Company

South Queensland Dispute Resolution Centre
Brisbane CBD

Job Information

Status: Open No of vacancies: 1 Job type: Part Time Job level: Entry level Years of experience: Casual job Salary: $39.41 per hour / Per Month

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