Dispute Resolution Case Manager Small Business Development Corporation Perth

Perth Posted on Case Manager, General

Dispute Resolution Case Manager

Position No: SBD13001
Salary/Level: Level 6, $100,966 - $111,590, PSGOGA

The Small Business Development Corporation (SBDC) is the primary provider of small business information and guidance within the Western Australian Government. We support the development and growth of small business by providing information, referrals and business advice, and deliver programs to address specific needs within the small business sector. The SBDC also promotes the small business sector through research and advocacy.

The SBDC values Enterprise (a solution-focused and inventive culture); Collaboration (we actively work with others to achieve shared goals); and Integrity (we act with courage, honesty and respect).

Currently there is one full-time, fixed term position for immediate filling. This fixed term appointment is for a period of 12 months with the possibility of extension and/or permanency.

Other suitable applicants will be placed in a recruitment pool. This pool will run for a period of 12 months and may be used to fill other similar fixed term and/or permanent vacancies. Please note that being placed in the pool does not guarantee your placement in a position.

The SBDC promotes a workplace that is free of discrimination and encourages people from culturally diverse backgrounds, Aboriginal Australians and people with disability to apply.


The Small Business Services Division provides information, guidance and programs on starting and growing a small business in WA and facilitates business migration to the State. Additionally, the dispute resolution service offered by the Small Business Development Corporation aims to resolve business-to-business and business-to-government disputes.

As a member of a multi-disciplinary Dispute Resolution Service (DRS) team, the Dispute Resolution Case Manager will deliver services and programs to help small business clients with their disputes through a guided resolution process. The Case Manager will provide advice to each party to the dispute, facilitate discussions between them and recommend professional mediation when appropriate.

The SBDC offers meaningful work that directly impacts on small business operators throughout Western Australia.  In return for their commitment, employees are offered excellent working conditions; ongoing career and professional development opportunities and access to a range of health and wellbeing initiatives.


Applicants are required to submit a comprehensive CV together with a written statement (maximum 3 pages) that addresses the following Work Related Requirements of the role.  The remainder of the Work Related Requirements listed in the job description form (JDF) will be addressed at further stages of the recruitment process.

  • Experience and knowledge of dispute resolution methods and in negotiating the resolution of business disputes with the ability to identify effective and practical solutions.
  • Demonstrated ability to interpret and apply legislation and knowledge of its practical application in commercial environments including an understanding of the courts system.
  • Well-developed customer service skills demonstrating empathy, tact, personal courage and passion in delivering impartial and forthright advice to clients.
  • Highly developed communication skills (written, verbal, and interpersonal) and the ability to provide high quality advice to the Small Business Commissioner, Minister, Board and small business clients within short timeframes.


For further information about the position, please contact Bruno Delfante on (08) 6552 3225 (not to be contacted for applicant information packs or assistance with lodging your application).


To apply for this vacancy please email your application to application@smallbusiness.wa.gov.au using the following information and format in the subject header; Surname, Given Name – Position Number – Position Title. Please ensure you have plenty of time to submit your application to allow for unanticipated problems, as late and proforma applications will not be accepted. If you are unable to lodge your application via email please refer to the attached applicant information pack for alternate methods of submitting your application.

For further assistance, please do not hesitate to contact SBDC Human Resources on (08) 6552 3389.

Closing Date: 2019-07-29 4:00 PM


About Company

Small Business Development Corporation
CBC, Inner and Western Suburbs

Job Information

Status: Expired No of vacancies: 1 Job type: Full Time Job level: Years of experience: Salary: $100966 - $111590 / Publish date: 23 Jul 2019

Apply for job

By Email
Please login to submit application
Job tags: Case Manager , Job