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Dispute Assessment Officer

Featured Melbourne CBD Posted on Disputes / Complaints Assessments Officer
Dispute Assessment Officer
This job is available at the Department of Justice and Community Safety. They are looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

Theye embrace diversity and strive to have a workforce that reflects the community they serve. They’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit, they’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

About the department

Temporary tenancy reforms have created a surge demand for Dispute Assessment Officers (DAO) to work within the Regulation, Legal and Integrity division of the department, for Dispute Settlement Centre Victoria (DSCV).

DSCV is an independent government agency that provides free services to help resolve disputes, and its purpose is to empower and assist the Victorian community to prevent and appropriately resolve issues, alleviate pressure on the judicial system and help the community to thrive.

About the Role

The COVID-19 Omnibus (Emergency Measures) Bill 2020 among other matters, sets out a range of temporary changes to protect residential tenancies following the National Cabinet tenancy reforms - enshrining the temporary ban on rental evictions and rent increases in law.

The Dispute Assessment Officers will work to resolve a wide variety of disputes and will work with both with tenants and landlords who struggle to strike a deal over rent reductions and provide dispute resolution service, mediation to ensure fair agreements are reached.

What will a Dispute Assessment Officer do?

  • Based on theoretical knowledge and practical experience, assess and analyse disputes and diagnose dispute resolution requirements.
  • Provide information and advice on rights and obligations to parties of a dispute.
  • Make recommendations as to the appropriate use of Assisted Settlement processes to provide fast resolution including independently providing parties with appropriate referrals as needed.
  • Encourage parties to explore potential solutions and find mutually acceptable outcomes, using a facilitative approach to resolution.
  • Deliver high quality dispute services in accordance with DSCV policies and practice.
  • Coordinate and facilitate conciliation conferences, onsite and telephone ADR as required, in accordance with DSCV policies and procedures.
  • Administer all correspondence and case file notes in Case Works in accordance with DSCV guidelines and participate in quality assurance, such as process reviews, performance assessment, client focused quality assurance activities, and professional development.
  • Ideally, a working knowledge of relevant legislation and Acts
  • National Mediator Accreditation and conciliation experience is desirable.
  • Experience in dispute resolution techniques, including in the assessment of disputes, case management, and facilitative settlement.

What values and skills should you have?

  • proven client service and/or case management experience, with the ability to provide expert advice in a related area
  • strong conflict management skills
  • excellent verbal and written communication skills.

What's in it for you

The major reward of taking on this role will be seeing your work help resolve disputes and bring about just outcomes for Victorians. There are many other advantages in working for the Department of Justice & Community Safety which can be found on our website.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

About Company

Victorian Justice and Community Safety Department

Job Information

Status: Open Job type: Temporary Job level: Mid level Salary: AU68884 - AU83640 /Per Year Publish date: 21 Aug 2020

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Job tags: Victoria