Role Title: Conciliator
Classification: Executive Level 1
Branch: Client Services Delivery
Branch Team: Conciliators Team
Reports to: Director, Conciliations
Position Number: Various
About the Fair Work Commission
The Fair Work Commission (Commission) is the national workplace relations tribunal. It is an independent body with power to carry out a range of functions relating to:
- the safety net of minimum wages and employment conditions
- enterprise bargaining
- industrial action
- dispute resolution
- termination of employment
- registered organisati
The Commission is a statutory authority with offices in each State and Territory. The majority of staff
are based in Melbourne, Sydney and Brisbane.
and are bound by the APS Code of Conduct. Employment conditions are set out in the
The Conciliation team works within a framework consistent with the Fair Work Act 2009 (FW Act)
and its delegated legislation, to conduct conciliations to assist parties to unfair dismissal
applications explore whether agreement can be reached to resolve applications at an early stage.
A subset of the team conduct conciliations to assist parties to general protections applications
involving dismissal and anti-bullying applications explore the opportunity to resolve the dispute.
Conciliations are largely conducted over the telephone.
Description of Role
Reporting to the Director of the Conciliators Team, conciliators are responsible for conducting
conciliations of unfair dismissal, general protections involving dismissal and anti-bullying applications.
- Provide high level ADR services to the Australian community by conducting conciliation/mediation, primarily over the telephone.
- Undertake pre conciliation preparation of matters.
- Complete post conciliation activities including; preparing terms of settlement, taking preferences where matter is to proceed to arbitration, processing refunds and closing files.
- Actively participate in team meetings, professional development within the team and peer observation programs.
- Provide training and mentoring to relief Conciliators, FWC staff and external stakeholders.
- Participate in regularly reviewing conciliation procedures and continuously improving processes.
- Build and sustain relationships with a network of key internal and external stakeholders.
- Ensure the delivery of best practice conciliation including; reporting requirements and meeting deadlines.
- Maintain specialist knowledge
- Provide expert practical and impartial advice and support to Commission Members and the General Manager.
- Perform other duties as directed by the Director, Conciliators.
Our Ideal candidate
- Has demonstrated experience in the delivery of conciliation/mediation skills including national accreditation
- Has a working knowledge of the FW Act and its delegated legislation, or the ability to rapidly acquire such knowledge
- Has demonstrated skills in the delivery of services by telephone
- Has highly developed technological skills and the ability to work in the Commission’s case management system
- High level of professional ethics to meet the impartiality, confidentiality and discretion required
- Qualifications in law, industrial relations and/or human resources is highly desirable
Diversity and Inclusion
The Commission values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.
We welcome people with diverse skills, experiences, perspectives and backgrounds, and encourage applications from Aboriginal and Torres Strait Islander People, people with disabilities, people that identify as LGBTIQ+, and people from culturally and linguistically diverse backgrounds.
Please advise us if you require any additional assistance in order to fully participate in the recruitment process or the workplace. This information will be held in strict confidence.
Section 28 of the Work Health and Safety Act 2011 details WHS responsibilities for all Commission employees while at work.
How to apply
- Prepare a maximum two‑page pitch outlining your skills and experience to address the ‘Our ideal candidate’ section.
- Candidates are also required to provide a copy of their resume and contact details of two referees (preferably your immediate supervisor).
Other Relevant Information
- This recruitment process is being used to fill non-ongoing positions for a period of up to 18 months, with the possibility of a further extension.
- A merit pool of suitable applicants will be created from this process and will be active for 12 months from the date of this advertisement. We may choose to use this merit pool to fill further ongoing and non-ongoing vacancies.
- The Fair Work Commission requires Australian citizenship as a condition of engagement.