Mediation Role Play Woman Information About The National Redress Support Services Application

Information about the National Redress Support Services Application

Mediation Institute would like to make information about the national redress support services application available to suitable organisations and members. There is a current funding application available to provide services to the Department of Social Security as part of the National Redress Scheme.

The role is to provide trauma-informed and culturally appropriate community-based support services to support people’s engagement with the National Redress Scheme.

Redress Support Services will support people’s engagement with the Scheme by communicating and promoting the Scheme, and providing information and support, including assisting people to complete an application for Redress.

The government is already funding organisations to deliver Redress Support Services across Australia. This application is to fill service gaps by providing services to people not currently well supported.

Index to this article

Timeline for your Application

  • 23rd August 2018 – funding round opened
  • 28th September 2018 – Last date for questions about the grant to phone 1800020283 or
  • 3rd October 2018 – Target date to have the application fully designed, costed and ready to submit
  • 2 pm Friday 5th October 2018 – Applications close
  • Assessment of Applications – 4 weeks (approx. 5th November)
  • Approval of outcomes of selection process – 4 weeks (approx. 5th December)
  • Negotiation and award of grant agreements – 4 weeks (approx. 5th January)
  • Notification to unsuccessful applicants – 2 weeks (approx. 20th January)
  • Activity commences – 1.3.2019
  • Services to be delivered between March 2019 and 30 June 2021.

Key Websites

The National Redress Scheme

The National Redress Scheme was established in response to the Royal Commission into Institutional Responses to Child Sexual Abuse.

It is a way to acknowledge that many children were sexually abused in Australian institutions, to hold institutions to account for this abuse, and help people who have experienced institutional child sexual abuse gain access to counselling and psychological services, a direct personal response, and a monetary payment. The Scheme started on 1 July 2018 and will run for 10 years.

Scheme Recipients

The Scheme is available to people:

  • who experienced sexual abuse in an institutional context when they were a child
  • before 1 July 2018, and
  • in an institutional setting.

In addition, to access redress, a person must be:

  • born before 30 June 2010, and
  • an Australian citizen or permanent resident.

Many of the scheme recipients are vulnerable people who face barriers to access that may include:

  • Lower levels of literacy
  • Limited computer literacy or access
  • Disengagement and distrust for government services and agencies

Other conditions apply before a person can access redress. The National Redresse Scheme Website has up to date information.


Institution means any public or private body, agency, association, club, institution, organisation or other entity or group of entities of any kind (whether incorporated or unincorporated), and however described, and:

  1. includes, for example, an entity or group of entities (including an entity or group of entities that no longer exists) that provides, or has at any time provided, activities, facilities, programs or services of any kind that provide the means through which adults have contact with children, including through their families; and
  2. does not include the family.

Institutional context: child sexual abuse happens in an institutional context if, for example:

  • it happens on premises of an institution, where activities of an institution take place, or in connection with the activities of an institution; or
  • it is engaged in by an official of an institution in circumstances (including circumstances involving settings not directly controlled by the institution) where you consider that the institution has, or its activities have, created, facilitated, increased, or in any way contributed to, (whether by act or omission) the risk of child sexual abuse or the circumstances or conditions giving rise to that risk; or
  • it happens in any other circumstances where you consider that an institution is, or should be treated as being, responsible for adults having contact with children.

The role of Redress Support Services

Redress Support Services will support people’s engagement with the Scheme by providing flexible, timely and transparent assistance and support to people to engage with the Redress Support Scheme including:

  • communicating and promoting the Scheme to people affected by institutional child sexual abuse,
  • providing guidance and support to people considering applying,
  • providing timely and accurate information to people about the Scheme,
  • providing practical support to people completing applications for redress, and
  • providing professional and trauma-informed support to people throughout their engagement with the Scheme.

For many people who experienced institutional child sexual abuse, applying for redress may be the first time they disclose their abuse, and for many applicants it may trigger associated trauma.

The target group seeking support from Redress Support Services is highly diverse, and includes particularly vulnerable groups of people who may face complex barriers and other difficulties engaging with the Scheme.

Anticipating the extent of historical institutional child sexual abuse across Australia is difficult, however the Royal Commission estimated that there could be as many as 60,000 people who experienced institutionalised child sexual abuse.

This grant opportunity is envisaged to fill service gaps by providing funding opportunities for new and existing providers to respond to new and emerging client groups or broaden an existing service presence across a broader geographic area.

Organisations will need to demonstrate capabilities to provide trauma-informed and culturally appropriate support to groups of people either considering applying for the Scheme or during their engagement with it. This includes, for example, people with disability, Indigenous Australians, and people from culturally or linguistically diverse backgrounds.

Redress Support Services must, at all times, ensure and maintain a good understanding of their client needs and demonstrate flexibility to ensure clients have equitable and appropriate access to the Scheme.

  • Need to provide a tailored but flexible approach to support people to engage in the redress process.
  • The importance of validating and respecting the different histories of people affected by institutional child sexual abuse.
  • Designing services so that the person who experienced child sexual abuse is central and empowered to make their own informed choices.
  • Service delivery staff have appropriate specialist skills / training and understand trauma and the unique and varied impacts of past institutional practices.
  • Free from conflict of interest (due to past involvement in institutional abuse) or clear policies to handle real or perceived conflicts of interest.

Particular vulnerable groups include but are not limited to:

  • Forgotten Australians – estimated 500,000 people known as Forgotten Australians, who experienced institutional or other out-of-home care as children and young people in the last century in Australia, many of whom suffered physical, emotional and/or sexual abuse while in ‘care’.
  • Former Child Migrants – Between 1947 and 1953 over 3200 children migrated to Australia under approved schemes. About 100 of these children were Maltese while the remainder came from the United Kingdom
  • Indigenous Australians, including Stolen Generations – Between 19101970, many Indigenous children were forcibly removed from their families as a result of various government policies. The generations of children removed under these policies became known as the Stolen Generations. As many as 1 in 3 aboriginal children were removed from their families.
  • people with disability, including people with an intellectual disability
  • people with mental health difficulties
  • people from culturally and linguistically diverse (CALD) backgrounds
  • people with low literacy
  • people with low computer literacy
  • people under the age of 18 (minimum age is born before 30/6/2010)
  • people living in rural and remote areas
  • people who are experiencing homelessness
  • people living in residential care
  • people who experienced abuse in a religious or clerical institution, and
  • other cohorts with specific support needs.

Applicants must show how they will meet the objectives for this grant opportunity for one or more particularly vulnerable group of people who may engage with the scheme.

While the primary target client is the individual survivors of institutional child sexual abuse, where support services deem that it is in the best interest in meeting the critical needs of the client, Redress Support Services may assist affected family members.

Service Delivery Models

Services will be delivered nationally through various delivery methods to ensure accessibility for Scheme applications across Australia. Delivery methods may include, but are not limited to:

  • face-to-face settings
  • outreach services
  • national telephone support or
  • online support.

There is no prescribed service delivery method under the grant opportunity.  Applicants must explain how their proposed service delivery method will specifically address service gaps and improve equity and access to support services for particularly vulnerable groups of people wishing to engage with the scheme.

Service Gaps

To ensure equitable coverage and access to support across geographic locations and vulnerable cohorts, Redress Support Services may use Department approved subcontracting arrangements and brokerage to provide support for clients with specialized needs or in rural and remote locations where the funded Redress Support Services provider is unable to deliver the services directly.

The proposed arrangement must maintain sufficient protections and quality control protections in the provision of trauma informed and culturally appropriate care. All grantees must take reasonable steps to determine the suitability and quality of any outsourced provider and ensure that their services are consistent with the eligibility requirements in the Grant Opportunity Guidelines.

This includes:

  • The nature of the arrangement
  • How the capabilities of the outsourced organisation and its staff will meet the requirements of this grant opportunity
  • Identification of any actual or perceived conflicts of interest with the individuals and/or organisations with historical links to institutional child abuse

The department will favorably consider organisations that are able to provide comprehensive service coverage in their proposed service area.

Grant amount

Up to $5.4 million over 2 years and 3 months is available for this grant opportunity starting from March 2019 and ceasing 30 June 2021.

Applicants can apply for a maximum of $1,500,000 in funding under this grant over the funding period. Successful organisations may receive less funding than requested.

Subsequent grant processes will be undertaken at a later stage to ensure community-based Redress Support Services continue throughout the life of the Scheme (2018 – 2028)

The number and types of organisations funded to deliver Redress Support Services will be determined against a number of factors, including the extent to which services can adequately and appropriately address service gaps or the support needs of particularly vulnerable groups of clients.

Legal entity

Applicants must be one of the following: indigenous corporation, company, cooperative, incorporated association, partnership, trustee on behalf of a trust.

Applicants from consortia are acceptable as long as the lead applicant is one of the entities above.

The following are not eligible to apply:

  • Corporate Commonwealth Entity,
  • Non-Corporate Commonwealth Entity,
  • Non-Corporate Commonwealth Statutory Authority,
  • Commonwealth Company, Corporate State or Territory Entity,
  • Non-corporate State or Territory Entity,
  • Non-corporate State or Territory Statutory Authority,
  • Local Government,
  • International Entity,
  • Sole Trader,
  • Statutory Entity,
  • Person.

Also not eligible are:

  • You are a state, territory, or non-government institution, or a related institution (whether a legal or non‑legal entity), named by the Royal Commission into Institutional Responses to Child Sexual Abuse as an institution where historical child sexual abuse occurred.
  • You are a state, territory or non-government institution that is a participating institution for the purposes of the National Redress Scheme, within the meaning of the National Redress Scheme for Institutional Child Sexual Abuse Act 2018, in any of the following capacities:

o   as a representative for a participating defunct institution

o   as a participating lone institution (including incorporated and unincorporated lone institutions)

o   as a representative for a participating lone institution

o   as a member of a participating group, including associates of other participating institutions within a participating group

o   as a representative for a participating group.

Redress Support Services

  • Support and Counselling – Provide accessible, client-focused support and counselling at all stages of the Scheme.
  • Help to Apply – Support people to describe their experience in their application and through the application and outcomes process, including providing support during stages of the process they may find difficult such as attending legal advice sessions to sign the acceptance document, which gives effect to the statutory release or participating in a direct personal response.
  • Referral – Provide support through qualified practitioners and trained professionals. Provide supportive referrals to legal support services, financial support services, counselling and psychological care providers. Refer to or collaborate with appropriate services to provide social and practical support to clients during the application process such as housing, health, mental health, financial and aged care services in order to meet the critical needs of the individual.
  • Access – Ensure equitable and appropriate access for particularly vulnerable groups of people including providing access to interpreting or cultural translation services as required.
  • Legal Advice warm referrals – Support people who receive an offer of redress with supportive, warm-referrals to the Scheme’s legal support services. The service is designed to provide free legal support through independent expert legal advice while they engage with the scheme. This advice will be available through face to face meetings and telephone to assist people with advice about options available to them including access to compensation through other schemes or common law claims and rights. It is also available prior to submitting an application to ensure that they understand the requirements of the scheme and application process, during the completion of the application and after an offer of redress if they elect for an internal review or advice on the effect of signing the Deed of Release.
  • Free financial support services – through existing Commonwealth Financial Counsellors who provide a confidential service that assists people to address their financial problems and debts. These services are delivered through community and local government organisations nationally and available face to face or by calling the National Debt Helpline on 1800 007 007
  • Restorative Justice – Assist people who accept an offer of redress with engaging with the relevant institution for a direct personal response.
  • Collaborate and Communicate – Collaborate with other organisations, such as local community groups, to support people’s engagement with the Scheme.
  • Referrals for those not eligible – In cases where an individual is unable to access the Scheme, provide a warm referral to other existing support services to continue their care.
  • Provide Feedback on the Redress Support Services – Work with the relevant Australian Government departments and other relevant organisations as required to ensure successful implementation and continuous improvement of the Redress Support Services. Support and participate in the Scheme’s evaluation process.

Support for clients:

  • Prior to application – so clients understand the application process from end to end, the eligibility requirements, and the steps involved.
  • During the application process -answering questions clients may have, and helping them complete and lodge applications.
  • During the notification periods – so the client can understand what is being communicated and be provided with support to help process the information.
  • When a decision is made -in respect to the application.
  • After the offer of redress is issued – to the client to help them access counselling and psychological care, a direct personal response or other related referral.

The expected outcomes of the proposed Redress Support Services are for people who have experienced institutional child sexual abuse to have:

  • Acknowledge Respectfully – been treated with dignity and respect, with an acknowledgement that their experience of childhood sexual abuse was wrong and should never have happened
  • Help to access support services – accessed flexible support services through the application process when needed and helping them to develop a good understanding of support services available for themselves and their families/support network
  • Provide current and accurate information – been well informed of the Scheme process
  • Help with applications – been assisted, through sensitive support, to complete their application and process the assessment outcome
  • Clean Hands – support from individuals and organisations independent from past providers of care and/or institutions responsible for institutional child sexual abuse
  • Help with understanding offer of redress – support to understand and manage an offer of redress, and
  • Ongoing support – been safely referred to ongoing supports once engagement with the Scheme has finished.

Qualifications and Skills Required

The scope of the Redress Support Services is specialised. Staff working on the grant activity must be suitably trained and experienced in responding to complex trauma, with a deep understanding of the often complex practical support and emotional needs of people affected by child sexual abuse and people affected by past institutional and child-welfare practices and policies.

  • Staff must have relevant qualifications in psychology, social work, counselling or other relevant fields or substantial similar experience, with an understanding of child sexual abuse and trauma.
  • Services must ensure staff are trained in cultural safety/awareness and in supporting people from Aboriginal and Torres Strait Islander and culturally and linguistically diverse backgrounds.
  • Applicants must comply with the Departments “Vulnerable Persons, Police Check and Criminal Offences Policy as stated in the Commonwealth Standard Grants Conditions.
  • Funding for professional development and access to supervision is included as part of the model. The application should include costs for providing continuous professional development and access to supervision. Redress Support Services are required to provide appropriate:

o   Continuous professional development to support practitioners to maintain and improve appropriate skills and knowledge to support individuals affected by child sexual abuse.

o   Access to supervision, complemented by debriefing arrangements as appropriate, to support staff wellbeing with this challenging work.

  • Redress Support Staff are required to participate in Scheme-specific training sessions.

This training and supervision will be available through Mediation Institute.

Mediation Institute provides services to assist mandatory supervision and professional development training

  • Mediation Institute Membership – provides specific professional development in responding to trauma including the practical and emotional needs of people affected by child sexual abuse and people affected by past institutional and child-welfare practices and policies.Membership is $220 per person for 2 years with corporate discounts of up to 20% available.
  • Webinars in relevant topics – I hour webinars on a variety of relevant topics. Free for members $25 for non-members
  • Professional supervision availableFree peer supervision for members. Paid professional supervision available. Rates for professional supervision vary depending on the individual supervisor chosen but generally range upwards from $100 per hour. Less per person for group supervision.

A specific course designed for people completing this work is under development to provide training in helping victims of child sexual abuse to complete the redress application and associated skills.

The minimum course fee is $350 including a one unit statement of attainment and is delivered by online learning. Additional units are available with contextualisation with a fee of $350 per unit. Each unit is chosen from the CHC42015 – Certificate IV in Community Services.

Available units include but are not limited to:

  • CHCMGT006 – Coordinate client directed services (base course)
  • CHCADV001 – Facilitate the interests and rights of clients
  • CHCCCS004 – Assess co-existing needs
  • CHCMHS001 – Work with clients with mental health issues
  • CHCSOH001 – Work with people experiencing or at risk of homelessness
  • CHCYTH001 – Engage respectfully with young people

Higher level studies are available for suitable staff with fees starting from $990 per unit.

Eligible Grant Activities

The grant can be used for the following grant activities:

  • delivery of support service activities, including providing information and support to assist clients to access the National Redress Scheme
  • staff salaries and on-costs which can be directly attributed to the provision of the Redress Support Service in the identified service area/s as per the grant agreement
  • employee training for paid and unpaid staff that is relevant, appropriate and in line with Redress Support Services objectives
  • relevant staff supervision and support for those working with Redress Support Services clients
  • departmental approved subcontracting arrangements and brokerage to provide support for clients with specialised needs or in rural and remote locations where the funded Redress Support Services provider is unable to deliver the service directly.

Costs that the grant can be used for are:

  • operating and administration expenses directly related to the delivery of services, such as:
    • telephones
    • rent and outgoings
    • computer/IT/website/software
    • insurance
    • utilities
    • postage
    • stationery and printing
    • accounting and auditing
    • travel/accommodation costs
    • assets that can be reasonably attributed to meeting agreement deliverables
    • screening processes for paid, unpaid and sub-contracted staff.

The money cannot be used for:

  • purchase of land
  • covering retrospective costs
  • costs incurred in the preparation of a grant application or related documentation
  • major construction/capital works
  • overseas travel, and
  • activities for which other Commonwealth, State, Territory or Local Government bodies have primary responsibility.

The grant selection process

For Redress Support Services grants, we are inviting applications through an open competitive selection process.

Financial Viability

Grant applicants may be subject to a Financial Viability assessment. The Financial Viability assessment forms part of the risk mitigation strategy and can include:

  • establishing whether relevant persons have any adverse business history (for example current or past bankruptcy), and/or
  • assessment of the financial health of an entity.

Selection Criteria

Criterion 1

Demonstrate your understanding of institutional child sexual abuse and its impacts on people, with specific reference to highly vulnerable groups. Your response should:

  • Demonstrate your understanding and knowledge of the various impacts of childhood sexual abuse, including your specialist understanding of one or more of the highly vulnerable target groups (see item 1.6 of the Grant Opportunity Guidelines).
  • Demonstrate how your organisation has and continues to build this understanding and knowledge.
  • Provide evidence to show your organisation’s efforts to ensure services are trauma informed, culturally appropriate and equally accessible by all people engaging with the Scheme.

Criterion 2

Describe your proposed service delivery model for Redress Support Services to meet the needs of highly vulnerable groups. Your response should:

  • Describe your proposed approach to delivering services.
  • Describe how your proposed approach will meet the objectives and intended outcomes of Redress Support Services, specifically addressing service gaps and improve equity and access of support services for one or more of the highly vulnerable target groups.
  • Describe your service reach in your proposed service coverage area, including any partnership or consortium arrangements, describe the service reach of this arrangement and what each outsourced provider will contribute to this service reach.

Criterion 3

Demonstrate your organisation’s capacity and expertise to deliver Redress Support Services.Your response should:

  • Provide an overview of your organisation, including governance structures, geographical coverage, and dispute resolution policies.
  • Describe how you propose to collaborate and link with other organisations to meet the needs of clients in areas where you may not have a current or permanent presence, including through any partnerships or consortium arrangements.
  • Describe the experience and/or qualifications of staff who will deliver services and how you will ensure they are appropriately skilled and supported, including staff from other organisations funded through any partnerships or consortium arrangements.

Criterion 4

Describe how your organisation will ensure independence from institutions or individuals with links to instances of institutional child abuse. Your response should:

  • Describe your organisation’s policies and procedures to manage actual or perceived conflict of interest with institutions or individuals with links to instances of institutional child abuse.
  • Describe how you will identify, manage and maintain the independence of your organisation from institutions or individuals responsible for institutional child abuse, including for staff and other services you work with, including organisations and their staff engaged through any partnership or consortium arrangements.

Consortiums and Professional Development Services

If your organisation is interested in applying or leading a consortium Mediation Institute may be able to introduce you to suitably qualified and competent people to provide the services under your auspice as contractors or consortium partners.

If you are an individual are interested in contracting to an organisation that is making an application please let us know so we can provide your information to interested organisations.

If you would like further information about the professional development and supervision services available through Mediation Institute for this service or for Mediators, Family Dispute Resolution Practitioners or Family Group Conference Facilitators please get in touch.

You can use the Contact Us page on our website or call 1300 781 533.

Information about the National Redress Support Services Application

by Joanne Law time to read: 16 min