Facilitated Discussion

Facilitated Discussion in the Workplace

This 10  hour course will teach you the theory of conflict and the process to facilitate discussions between others in the workplace. It provides an understanding of the requirements for dispute resolution in Australian workplaces.

The course is delivered through self-paced online learning.

Facilitated Discussion in the Workplace

Facilitated Discussion is a process where an employee assists fellow employees to discuss issues they are having in their workplace relationship.

It uses the same process as mediation but is often facilitated by someone who has not completed assessment and accreditation as a mediator.

If you are contracting an external provider for dispute resolution services we encourage you to always use NMAS Accredited Mediators. 

Course Guide

You can request our eleven page course guide that includes information about the delivery model and course modules using the form below. 


Page Contents

Who is this course for?

This course is for anyone who wants to become more confident in facilitating discussions between other employees in the workplace who are experiencing a dispute or conflict.

It contains information about how to facilitate a discussion including preparation, the facilitated discussion process and how to help make agreements reached sustainable. 

Students are either link managers and team leaders or specialists such as HR, Safety, Environment or other managers. 

Delivery Model

Mediation Institute provides this training by eLearning.

That means that students can undertake the course and be certified from anywhere in Australia (or the world).

The course is self-paced allowing you to complete the course at your preferred pace.

Theory is learnt via online learning which includes recorded and live webinars discussing different aspects of the skills and knowledge you require to be a Facilitated Discussion facilitator.

Skills development is not part of this course.   

 Course Duration

The course takes about 10 hours to complete.

This includes self-paced online learning and knowledge assessment.  

 Dispute Resolution in the workplace

Facilitated discussion fits within a continuum of workplace dispute resolution.

  • Conflict Coaching is a coaching methodology designed to give employees to resolve differences of opinions and issues as they arise without the need for intervention.
  • Facilitated Discussion is a facilitation approach where an employee assists other employees to discuss their issues and work towards a resolution.
  • Mediation is a facilitation approach where an independent mediator (we strongly encourage you only to use NMAS Accredited Mediators) assists employees to discuss their issues and work towards a resolution.
  • Investigation is an investigatory process where claims of unacceptable behaviour have been made and a designator investigator interviews staff and collects evidence to substantiate or disprove the allegations.

Meet The Team​

Our training team are all NMAS Accredited Mediators

About the course

Facilitated Discussion

The Facilitated Discussion in the workplace course is tailored to the needs of people who have a leadership role in the workplace. It provides the knowledge about the causes of conflict and dispute resolution they need to be effective in early intervention.  Conflict avoidance is a major cause of conflict escalation and a risk to your business. 

No public workshops

This course is delivered through online learning and webinars. No need to travel. No public workshops.

All types of workplaces

The course relates to interpersonal skills and is suitable for all sorts of worplaces. If you have people this knowledge will help!

Online Learning

Quizzes and scenarios help to ensure that learners are taking in the content and not just "paging through" the course.


A series of webinars hosted by experienced workplace mediators helps you put the theory into context and accelerate learning.

Learn from the mediation training specialists.

Course Content Includes:

Introduction to the course, connection to NMAS Mediator Training and dispute resolution roles in the workplace. 

  • The Facilitator and workplace dispute resolution in context.  
  • An overview of the various styles of mediation. 
  • Developing skills in dispute resolution
  • What does a facilitor or mediator do? 
  • What to do when a complaint is made. 
  • Your role in dispute resolution. 
  • Achieving work outcomes, policies, procedures and protocols to uphold legislative and workplace requirements. 
  • The content of the complaint. 
  • Communication skills including giving and receiving feedback. 
  • Building a culture of accountability. 
  • Following up on complaints. 
  • the history of facilitated dispute resolution 
  • what does a faclitator or mediator do?
  • Facilitated Discussion vs Mediation
  • The Facilitated Discussion Process
  • The Mediation Process
  • Context for workplace mediation
  • self-determination vs judgement
  • Bargaining styles and collaborative negotiation
  • Positions vs Interests
  • Compromise vs Collaboration
  • Negotiation styles and self-assessment
  • The advantages of faciliative dispute resolution 
  • the purpose of dispute resolution
  • the conflict escalation volcano
  • the conflict core
  • the conflict spiral
  • conflict responses in detail
  • the conflict resolution triangle
  • strategies to address conflict causes 
  • levels of relating
  •  What is NMAS Accreditation and do you need it?
  • Mediation Accreditation
  • Maintaining Accreditation
  • Qualities of a Mediator
  • Ethics and Code of Conduct
  • Working ethically
  • Confidentiality
  • Understanding and supporting clients rights and interests 
  • Mental health rights and responsibilities
  • Duty of care discussion
  • Legal and Ethical Quiz
  •  Why do we have a preliminary discussion / pre-mediation stage?
  • Procedure
  • Gathering and sharing information during intake
  • Supporting and referring clients
  • the intake or pre-mediation session in detail
  • Confidentiality boundaries
  • Intake Interview Checklist
  • Seeking advice on complex dispute matters
  • charging for services
  • contacting the other party
  • Overview 
  • The steps of facilitated discussion or mediation
  • each of the nine steps in detail including hints and techniques 
  • Communication
  • managing power differences between people
  • using ground rules
  • cultural perspectives
  • internal filters to perception
  • empathy
  • non-verbal communication
  • overcoming barriers to communication
  • assisting communication
  • establishing rapport
  • tonality and words 
  • active listening skills
  • effective questioning
  • discussing the variables of a case
  • personality and behaviour
  • maintaining workplace relationships
  • group dynamics
  • definitions
  • demonstration videos and webinar recordings

Facilitated Discussion

in the workplace
$ 550
per person
  • Self-paced online learning
  • Certificate of Completion
  • Live or recorded webinar sessions
  • Up to 6 months to complete the 10 hours of learning required
Start Now!

What if I want NMAS Accreditation?

The facilitated discussion in the workplace course is not the course you require for NMAS Mediator Accreditation.  It will provide you with a good foundational knowledge of conflict resolution and strategies used to help prevent issues escalating into disputes and conflict. 

Frequently Asked Questions

If your questions are not answered here please get in touch – contact us

Why do this course and not the NMAS Course?

The Facilitated Discussion in the Workplace Course has been designed for people who want to learn more about conflict and early intervention in interpersonal disputes. It is not for people who want to work professionally as a mediator or who require NMAS Mediator Accreditation to provide Facilitated Discussion under Worksafe or another system. 

What's the difference between Facilitated Discussion and Mediation?

In Australia to call yourself a Mediator you should be accredited under the National Mediator Accreditation System (NMAS). There is not currently an accreditation system for Facilitated Discussion.  The basic process is similar however there are some distinctions regarding the independence and confidentiality required of a mediator.   

What does a "collaboration" between Mediation Institute and Emverio Workplace Dispute Resolution mean?

Mediation Institute and Emverio have worked together to create this course. It is based on current best practice in workplace facilitated discussion drawn from one of the major providers of independent dispute resolution services in the market, Emverio. It also makes use of expertise in mediation and interpersonal skills training via online learning that the Mediation Institute team has.

Learn from Mediation Institute ... the online mediation training specialists.