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Telecommunications Industry Ombudsman

28 October @ 6:00 pm - 7:00 pm AEDT

Free
Victorian Association Dispute Resolution

Telecommunications Industry Ombudsman

Thursday 28 October 2021 at 6pm by Zoom
If you would like to participate email amin@vadr.asn.au

 

Presented by Judi Jones and Dhamendra Uka

The Telecommunications Industry Ombudsman (TIO) is the highest-volume alternative dispute resolution body in Australia, handling upwards of 135,000 complaints each year. This situation presents both challenges and opportunities to innovate.

Like most ombudsman operations, the TIO is changing the way it engages with complaints and the manner in which it delivers a relevant and modern service. This includes implementing a range of innovations and approaches to dispute resolution practice, modernising its technology, and harnessing the power of its people for the benefit of consumers and members.

The organisation’s mission is to effectively provide fair, independent and accessible dispute resolution services and to improve outcomes for both consumers and members. Hear the Telecommunications Industry Ombudsman Judi Jones and Lead Investigator Dhamendra Uka discuss the operations of the TIO and the changes that have been undertaken over recent years to better meet its aims and targets.

This VADR CPD event will be held via Zoom at 6pm (AEDT) on Thursday 28 October.

It is free for VADR members (non-members $25) and carries one CPD point.

A Zoom link will be sent to you by 6pm on Wednesday 27 September.

 

Details

Date:
28 October
Time:
6:00 pm - 7:00 pm AEDT
Cost:
Free
Events Category:
View Website →

Location

VADR Online Event
Australia
Phone:
0432 498 639

Organiser

VADR
Phone:
0432 498 639
Email:
admin@vadr.asn.au
View Organiser Website

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