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Negotiating and Mediating Insurance Claims at a Time of Disaster: New Zealand after Christchurch

2 August @ 6:00 pm - 7:00 pm AEST

Victorian Association for Dispute Resolution Inc
Negotiating and Mediating Insurance Claims at a Time of Disaster: New Zealand after Christchurch

If you would like to participate, please email admin@vadr.asn.au


Following the earthquake in Christchurch in 2011, over half a million claims had to be negotiated with insurance companies. Ten years later, not all claims have been resolved, a common problem following disasters, as we have seen here in Australia. John will be describing a really significant step currently being taken in New Zealand towards fairer resolution of insurance disputes following natural disasters.

Greater Christchurch Claims Resolution Service (GCCRS) is a major Crown initiative that provides homeowners with free, independent support to resolve outstanding residential insurance claims stemming from the 2010-2011 Canterbury earthquakes. The service forms part of a package of initiatives developed in response to a 2018 report to the Minister responsible for the Earthquake Commission (EQC). The report provided advice to speed up the resolution of outstanding claims. The Government was especially concerned that after eight or more years, so many homeowners’ claims were unresolved and houses not remediated.

GCCRS provides case managers, who assist homeowners to negotiate with the relevant insurer. Part of that process gives access to engineering services, with that help coming from persons appointed by Engineering NZ. If the negotiation fails, GCCRS provides free facilitation and determination services and, where necessary, legal and well-being support.

John Hardie’s role is to support the dispute resolution part of the service, called the Internal Dispute Resolution Service (IDRS), a process his talk will explain in more detail. He will give an overview of the position that had been reached by 2019, what has been achieved since, and what the future holds for conflict stemming from natural disasters


2 August
6:00 pm - 7:00 pm AEST


0432 498 639
View Organiser Website


VADR Online Event
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0432 498 639

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