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The digital divide and remote service delivery

24 February @ 1:00 pm - 2:00 pm AEDT

The digital divide and remote service delivery

Child Family Community Australia

Booking Link – The digital divide and remote service delivery

Presenters: Jo Barraket, Annette Michaux and Kathryn Bannister
Facilitator: Anagha Joshi

Wednesday, 24 February 2021 1:00–2:00 pm AEDT. Find your time zone.

COVID-19 has produced increasing demands on many child, family and community welfare services, including mental health and domestic violence. At the same time, due to restrictions, services have needed to shift to remote service delivery, which has exposed inequities in community levels of digital access and literacy. Many service providers have created innovative solutions to continue supporting their clients and community.

Drawing on some of these experiences and the research evidence, this webinar will explore:
• the ‘digital divide’ and which population groups are most at risk of digital exclusion, and why
• the challenges of operating when both clients and service providers are impacted by digital exclusion
• innovative solutions and practical considerations for ongoing remote service delivery.
Some insights on the sector’s telepractice knowledge will also be explored. Contribute to these insights by testing your knowledge!

This webinar will be of interest to professionals working in domestic and family violence, mental health, child protection, out-of-home care and other social services. We encourage you to test your system before the webinar, and read our Frequently Asked Questions.

About the presenters

Jo Barraket
Centre for Social Impact, Swinburne University of Technology

Jo Barraket is Distinguished Professor and Director of the Centre for Social Impact Swinburne and Swinburne University of Technology. She has research interests in the social economy and the socio-political effects of online technologies. Jo is a senior member of the Australian Digital Inclusion Index team, delivered in partnership with colleagues from RMIT and Telstra. She also has a long-term interest in the use of online technologies by not-for-profit and social economy organisations. Jo has led more than $10 million in funded research and is the author of around 80 publications in her areas of expertise.

Annette Michaux
Parenting Research Centre
Annette is Director of Policy and Practice at the Parenting Research Centre, an organisation dedicated to finding evidence-based solutions to support families in their parenting. Since the COVID-19 pandemic, Annette has been leading a range of PRC collaborations with community and government agencies to improve resources for telepractice, so practitioners are able to provide quality, accessible services remotely. She is passionate about using evidence to improve practices that contribute to a society where children and their families can thrive.

Annette has held senior positions in government and non-government organisations for over 20 years and is a Board Member of Families Australia, the peak body for Australia’s child and family services.

Kathryn Bannister
Australian Red Cross

Kathryn Bannister is currently the Communities for Children (CfC) Team Leader at Australian Red Cross in Darwin. As a DSS CfC Facilitating Partner, Red Cross funds CfC activities in the communities of Palmerston, a satellite city of Darwin, and on the Tiwi Islands, just 80 kilometres over the Arafura Sea from Darwin.

Kathy has worked in community-based services as well as the Australian Public Service for over the past 36 years in the Northern Territory. As a school teacher early in her career, she taught English as a Second Language with First Nations peoples speaking vernacular first languages. Kathy is passionate about equity and the opening up of opportunities for First Nations peoples to maintain their languages and cultures as well as be an important part of the social and economic fabric of the Northern Territory and Australia.


24 February
1:00 pm - 2:00 pm AEDT
Events Category:
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Level 4, 40 City Road
Southbank, Victoria 3006 Australia

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