Education Dispute Resolution Service

Subscription based independent complaint handling service for Registered Training Organisations and other education providers.  The service is complaint with all education regulation systems providing an escalation pathway for situations where complaints, grievances and academic appeals are not able to be resolved internally.

Who is this service for?

This program is for Registered Training Organisations and other training providers who have compliance obligations under ASQA or another training regulator in Australia. 

This service is national and provides independent academic review, mediation and other complaint handling services for training providers and their students. 

Subscription ensures compliance with obligations regarding dispute resolution.

When you subscribe you will receive a membership certificate to add to your documentation confirming the service.

Included in the Subscription


  • Confirmation that you have a complaint handling body ensuring compliance with your regulator
  • A desk audit of your dispute resolution policy and procedures.
  • Complaint triage to determine if a complaint is to be lodged.

Membership Duration

Subscriptions are for twelve months.

Additional Services


  • Academic mediation
  • Academic review
  • Complain evaluation and dispute resolution
  • Staff training and mentoring in dispute resolution

Application Form for Education Dispute Resolution Membership

If you are ready to join us you can download the application form above or complete the form below to provide us with basic information about your business.

The address should be your campus address.