The Mediation Institute subscription based independent complaint handling service for Registered Training Organisations and other education providers is a low cost way to have dispute resolution professionals on speed dial. The service is complaint with all education regulation systems providing an escalation pathway for situations where complaints, grievances and academic appeals are not able to be resolved internally.
This program is for Registered Training Organisations and other training providers who have compliance obligations under ASQA or another training regulator in Australia.
This service is national and provides independent academic review, mediation and other complaint handling services for training providers and their students.
Subscription ensures compliance with obligations regarding dispute resolution.
Confirmation that you have a complaint handling body ensuring compliance with your Regulator.
A desk audit of your dispute resolution policy and procedures.
Complaint triage to determine if a complaint is to be lodged.
Subscription is for twelve months.
Click here if you are ready to join us. Complete the form to provide us with basic information about your training organisation.
Mediation Institute Pty Ltd
ABN 43 166 175 962 NZBN 94 290 510 103 00
PO Box 16, Loch Sport Victoria 3851
Mediation Institute is a Recognised Mediator Accreditation Body (RMAB) and Complaint Handling Body for Mediator, Family Dispute Resolution Practitioner and Family Group Conference Facilitator Members. We provide Complaint Handling Services for Education Providers.
Our vocational Training is delivered in partnership with Inspiritive Pty Ltd RTO Code 21178.
Mediation Institute acknowledges the Traditional Owners of country throughout Australia and recognises their continuing connection to land, waters and community. We pay our respect to first nations peoples, their cultures, and to Elders past, present and emerging.