If you have a complaint

How to make a Complaint

Do you have a complaint about a mediator, family dispute resolution practitioner, family law mediator, a training provider or other business.

Mediation Institute runs a member based complaint handling service for dispute resolution professionals, education providers and proactively supports other individuals to have their complaints heard by businesses in Australia.

If you have a complaint please review the information below.

Making a Complaint

Do you have a complaint about a mediator, family dispute resolution practitioner, family law mediator, a training provider or other business.

Mediation Institute runs a member based complaint handling service for dispute resolution professionals, education providers and proactively supports other individuals to have their complaints heard by businesses in Australia.

If you have a complaint please review the information below.

Contact Form

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If you are a professional or organisation

External Complaint Handling

Mediation Institute provides an external complaint handling service for our members.

We provide a leadership role in complaint handling services and will accept complaints from any person who believes that they have a genuine grievance with an individual providing professional services or organisation.

If a client makes a complaint

  1. We encourage people to make use of internal complaint handling processes in the first instance. If you do not have a documented process or are not confident in your process request an Review and Report. (Free for Members)
  2. If the complainant is unsatisfied with the response received or they do not feel able to contact you directly they can contact Mediation Institute to help them to determine their next step.

If the individual or organisation has a different complaint handling service we may refer the complainant on to that service unless they have a complaint about how the complaint was handled by another complaint handling service.

How to join Mediation Institute

Find out more about our complaint handling services. https://www.mediationinstitute.edu.au/external-complaint-handling-service/ 

 

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