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Child Contact Supervision Training

Helping to establish a minimum knowledge and skills standard for workers in the Child Contact Supervision Industry.

Who is this training for?

This training is for anyone who wants to provide professional changeover, supervision and family support services to help families to self manage child contact. 

We regard it as a valuable, specific minimum standard that teaches people the specific role in a way that a generic social work or psychology degree doesn’t. 

It is a skill set made up of three units of competence that cover the basic skills and knowledge that those working with families to provide supervision need.

 

What are the Units of Competence?

The three units of competence that make up the Child Contact Supervision skills cluster are:

They are elective units in four qualifications, two at Certificate IV level and two at Diploma level.

Courses containing these units

CHC52015– Diploma of Community ServicesDiploma of Community Services   
CHC50313– Diploma of Child, Youth and Family InterventionDiploma of Child, Youth and Family Intervention   
CHC42015– Certificate IV in Community ServicesCertificate IV in Community Services  
CHC40313– Certificate IV in Child, Youth and Family InterventionCertificate IV in Child, Youth and Family Intervention 

Delivery Model

To commence Mediation Institute will be offering recognition of prior learning for appropriately skilled and knowledgeable Child Contact Supervisors to be assessed and issued with a statement of attainment for the units of competence.

Following this gap training and full training of the units will commence.

Training is provided through eLearning. There is no mandatory work placement requirement for these units.

That means that students can undertake the course and be assessed for competence from anywhere in Australia.

Training is self-paced allowing you to complete the course at your preferred pace.

Theory is learnt via online learning which includes recorded and live webinars discussing different aspects of the skills and knowledge you require to be a Child Contact Supervisor.

Skills development is facilitated by live mentored video role plays and discussions with other students. You will be mentored by an experienced Child Contact Supervisor. Alternatively we encourage you to undertake a voluntary work placement with a local child contact service provider (if it can be arranged).  

Workplace Experience is able to be recognised by an assessment only process. This is the most appropriate pathway for those who are experienced but unqualified. 

 Course Duration

The speed at which you complete the units will depend on your prior knowledge, learning style and the time you have available.

The indications below are the estimated nominal hours:

  • CHCFAM004 – Facilitate Changeovers – 60 hours
  • CHCFAM005 – Facilitate and Monitor Contact – 70 hours
  • CHCFAM006 – Assist Families to Self-Manage Contact – 60 hours

 

Child Inclusive Practice Training

No need to travel

By making use of the internet and video meeting technology you get to participate in the course, including live discussions and role plays from your home or office.

All you need is a computer with a web camera and audio capabilities or headset.  You can even join video meetings by smart phone or tablet.

Our course is designed to be fitted in around other life responsibilities. 

Want the Recognition?

If you are already experienced and working at an acceptable standard then you may be eligible for recognition of prior learning.

You must show that you have facilitated at least 5 changeovers and at least 5 supervised contact visits according to policies, practices and procedures.

For the third unit you must be able to demonstrate at least 3 plans you have helped parents to develop for transition to self managed supervision.

RPL Child Contact Supervision Units
RPL CHC42015 Cert IV in Community Services

The full qualification?

If you have the evidence to prove your experience we may be able to offer full recognition of prior learning (RPL) for the CHC402015 – Certificate IV in Community Services.

RPL is an assessment only process that recognises formal, informal and on the job learning that meets the requirements of a unit of competence or full qualification.
 
 

Living in the Country?

Our courses were designed for people who live in regional areas and then it turned out that city people like the convenience and flexibility as well.

As long as you have access to the internet you can do this course. 

 

Rural Residents
Child Contact Supervisor Member

Membership Support

If you can show that you are working in the industry and are experienced we can offer membership support on the basis that you will get your minimum qualifications sorted out before the 1st July 2021.
 
That is plenty of time to get your recognition of prior learning and/or any gap training you need.  

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the mediation training specialists.

Course content is delivered via eLearning. Course Units are:

  • This unit describes the skills and knowledge to facilitate changeovers that may be either voluntary (initiated by the family) or involuntary (result of court order).

This unit applies to children’s contact services workers operating according the requirement of the Family Law Act 1975.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.

The three elements that you will demonstrate competence in are:

  1. Establish the changeover arrangements
  2. Monitor the changeover process
  3. Assess the effectiveness of changeover

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role.  There must be evidence that the candidate has:

1. followed all required processes to facilitate at least 5 changeovers for different clients presenting with varied circumstances, including situations where there are:

  • involuntary or resistant children
  • inter parental abuse and conflict
  • parents with mental health or alcohol and other drugs issues

2. communicated effectively with vulnerable or hostile parents and children in crisis using the following interpersonal skills:

  • listening and understanding
  • speaking clearly and directly
  • rapport building
  • negotiating responsively
  • persuading effectively
  • being appropriately assertive
  • empathising
  • using age appropriate language
  • using neutral language

3. completed both case notes and incident reports, showing effective use of:

  • objective observational skills
  • clear written communication.

For recognition of prior learning you must provide workplace evidence. If you are completing the training and assessment you will be required to demonstrate competence in role plays and simulations or you can provide workplace evidence if you are working in a service. 

 

This unit describes the skills and knowledge required to facilitate and monitor the contact between the child/children and the non-resident parent in situations where the facilitated contact may be either voluntary (initiated by the family) or involuntary (result of court order).

This unit applies to children’s contact services workers operating according the requirements of the Family Law Act 1975.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.

The four elements you will demonstrate competence in are:

  1. Establish and commence the contact visit
  2. Monitor contact between child/young person and non resident parent
  3. Document information about facilitated contact
  4. Participate in strategies to improve services for families

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

followed all required processes to facilitate and monitor at least 5 contact sessions for different clients presenting with varied circumstances, including situations where there are:

  • involuntary or resistant children
  • challenging adult behaviours
  • parents with mental health or alcohol and other drugs issues

2. communicated effectively with vulnerable or hostile parents and children in crisis using the following interpersonal skills:

  • listening and understanding
  • speaking clearly and directly
  • rapport building
  • negotiating responsively
  • persuading effectively
  • being appropriately assertive
  • empathising
  • using age appropriate language
  • using neutral language.

 

This unit describes the skills and knowledge required to assess client suitability for self-managed contact, and then to plan and monitor the transition.

This unit applies to children’s contact services workers operating according the requirements of the Family Law Act 1975.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.

The three elements you will demonstrate competence in are:

  1. Assess suitability for self- managed contact
  2. Plan with parents to establish self-managed contact
  3. Monitor and review transition plan

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

1. developed and documented at least 3 plans for transition to self-managed contact for different families presenting with varied circumstances and subject to different types of court orders.

Membership

This membership is for qualified and/or experienced Child Contact Supervisors.

To be eligible for membership you must meet the eligibility requirements. 

  • Insurance Cover for public liability and professional indemnity
  • Working with children’s check in your state or territory
  • Be of good character and disclose any criminal offences, professional associations refusals, suspensions or cancellations*.
  • Agree to comply with legislation and any applicable codes of conduct.
  • Education – Child Contact Units for Supervisors or experience and a willingness to become qualified.
  • $220 for two years

*Mediation Institute does not consider the refusal to provide membership or the cancellation of membership by the Australian Children’s Contact Association Inc (ACCSA)  to be an impediment to membership with Mediation Institute or a sign of failure of good character assessments by those who had their membership cancelled or refused.

The decision to restrict membership to federally funded Children’s Contact Services by ACCSA and cancelling or refusing membership for Privately Operated Children’s Contact Services and NGO Full Fee Paying CCS’s does not reflect on the individuals who were affected and will not be a barrier to membership with Mediation Institute.   You can find more about the restrictions imposed by ACCSA on their website. https://accsa.org.au/ 

Mediation Institute has no affiliation with ACCSA.

 

Mediation Institute Member Benefits

  • Free accessible web based professional Development shared resources
  • Professional Development Webinars, group supervision and practice development mastermind webinars
  • Independent Complaint Handling
  • Public listing on the Mediation Institute website for members

Recognition of Prior Learning

Assessment Only Process
$ 350
for 3 units
  • 3 Units of Competence - CHCFAM004, CHCFAM005 and CHCFAM006
  • Supportive process to have your prior learning and experience recognised under the Vocational Education and Training (VET) System
  • Additional units available at $105 per unit
New

Training and Assessment

Online learning
$ 350
per unit
  • 3 Units of Competence - CHCFAM004, CHCFAM005 and CHCFAM006
  • Training and assessment providing gap training or the full unit depending on your prior knowledge. Leads to a statement of attainment.
  • Additional units available at $350 per unit
RPL

Frequently Asked Questions

Most frequent questions and answers

How do you train people located in different towns and cities in one training group?

This course is an online course. That means that we do not need students to travel to participate in training. You can join tutorials, role plays, supervision and other activities from the convenience of your home and office. No additional costs for travel and accommodation. 

I'm not sure about online learning. Can I try before I buy?

Absolutely. If you would like to participate as an observer or in one of our tutorials we would be happy to arrange it.

We can also arrange for a video meeting to discuss the course with you. .

Learn from Mediation Institute
The mediation training specialists.