What’s Online Learning?

What's online learning?

Online learning is a method of delivering educational material via the internet instead of in a physical classroom.

There are many different applications for online learning.

The simplest form of online learning involves providing a website with downloadable content and assessment booklets that are completed then emailed or even posted back to the institute for assessment.  We don’t do that.

Mediation Institute delivers eLearning that maximises the use of technology. That means you complete the coursework and assessment through a structured program with student interaction and feedback from the assessors on a task by task basks.

Guidance for Role Players mediation institute frequently asked questions

The history of Distance Learning

“Distance learning” refers to the idea of learning at a distance where learning materials are sent to the student. This was first put into practice by the University of London External System in 1858 and would have relied entirely on the postal system.

Back then the distance learning experience may not have been a particularly interactive system and unfortunately there are still a few providers around who haven’t really advanced much in the past hundred and fifty or so years.

The opportunity that the internet provides

Modern technology has the potential to offer the advantages of the traditional classroom to distance learning students and yet many of the so-called online learning courses offered today in Australia make little practical use of the internet. They are little more than distance learning with the post office replaced by downloadable materials and submission of assessment tasks by email.

This is not what we consider leading edge modern education!

Computers and internet give us the opportunity to engage with the learner using a variety of electronic means including recorded video and audio materials, presentation materials, online seminars complete with whiteboards and live person to person interaction over video.

Technology with a human touch

At Mediation Institute we want our students to experience the peer learning benefits of participating in structured workshops without the inconvenience of travel and having to invest days at a time into their studies.

We are achieving this by enhancing the learning experience through our use of online services.

Have we completely replaced the experience of attending a workshop?  Honestly, no.

But for students who participate in all of the interactive learning opportunities available to them we believe we’re at least achieving 80% of the benefits and avoiding all of the downsides of attending workshops.

Mediation Institute eLearning experience

We make use of the industry leading eLearning Management System – Instructure’s Canvas as well as other technology to support the ways in which our trainers can interact with students and students can work with other students through live video meetings.

Recordings allow the very time poor to time shift and watch the webinar discussions after the event although it is much better if you can attend live so that you get your questions answered.

Our routine Wednesday role plays provide the opportunity to Zoom in and participate in a role play with other students every week or less frequently depending on your personal priorities.

“Our focus on engaging our students saw us win the converted eLearning Excellence Award for Vocational Education and Training in 2014 and achieve a student completion rate of 83.3% in 2015.”

Joanne Law, Director of Studies

Mediator Musings Podcast

Mediator Musings with Sally Curtis

Sally’s vast knowledge of marketing, networking & efficiency makes her the perfect person to help organisations grow. Using proven techniques to increase sales, leverage resources, build connections, and manage time effectively both on and offline!

Read More »

The next innovation

Our core values are Accessibility, Collaboration and Innovation.

That means we don’t intend to stand still ether.

We are currently developing the new Graduate Diploma in Family Dispute Resolution Program (CHC81115) and are excited by the way we are packaging in the use of supervision to support students even more as they complete their studies with Mediation Institute and support them when they being working with clients.

We have also applied to add the new Graduate Diploma in Relationship Counselling to our course selection. This course complements many of the FDR units and will allow us to offer a Double Grad Dip FDR/Relationship Counselling for those who have the necessary Counselling background.

With a targeted start date later in the year we will be seeking to employ a head of Counselling and counselling trainers to support this and a new Diploma of Counselling course.

In both the new FDR and Counselling courses we will be utilising the supervision model between students and their allocated trainer to improve learning outcomes and develop an understanding of the value of ongoing supervision particularly where a practitioner is working in their own practice or remotely from an employing entity.

Under the careful watch of Colin, Paul and Joanne; Mediation Institute is growing strongly and we will be striving to ensure that our version of online learning is not only as good as traditional classroom learning but far exceeds it in terms of making quality education available to Australians no matter where they live or how they live there life.

Zoom Role Plays

Zoom Role Plays

Mediation Institute uses a tool called Zoom for our role plays and webinars.

Download Zoom

The best way to use Zoom is to download the free zoom application to your computer. Once you have done that simply locate the App on your computer desk top, click to open and join or start a meeting.

If you are joining a role play from a borrowed or work computer and don’t want to download the app you can join a role play by going to www.zoom.us (Links to an external site.)Links to an external site. and click on the JOIN A MEETING link on the home page.

Zoom home page.JPG

It will take you to a page that has a Join a Meeting box to put in the meeting ID. https://zoom.us/join (Links to an external site.)Links to an external site.

Join a meeting.JPG

Meeting IDs of our trainers

– Joanne Law 9282726252

– Ken Speakman 555 222 2555

– Peter Johnston 344 044 2340 

If you don’t know who the mentor is for the event you want to participate in click on the Role Play Scheduler Link to find out. The link is located on the links menu in your course. 

Go to https://mi.study247.online/  to log in to your course with your email and password. If you are having difficulty logging in Contact Us.  

How to set up your free Zoom Account.

Click on the SIGN UP, IT’S FREE link on the www.zoom.us (Links to an external site.)Links to an external site. home page and enter your preferred email address to set up a free account.

Zoom home page.JPG

How to downloan Zoom and the Outlook Plugin

Go to the Download Centre to Download Zoom https://zoom.us/download (Links to an external site.)Links to an external site.

You may find some or all of the following plugins helpful

– Zoom Client for Meetings

– Zoom Plugin for Microsoft Outlook

– Zoom Extension for Browsers 

– Zoom Client Plugin for Sharing iPhone / iPad

Agreement to Learn

What is the Mi Agreement to Learn?

Role plays can be intimidating at first unless the right environment is created. The Mi Agreement to Learn has been created to make sure that students know what to expect when they come to a role play.

We encourage open feedback and discussion following role plays. The feedback is detailed and constructive. This can be challenging for learners however the benefits in applied learning support the process.

The Mi Agreement to Learn is an agreement between students and Mediation Institute that outlines expectations in regards to some of the areas of learning where the potential for misunderstandings to occur. This particularly relates to issues around group feedback, role play behaviour and client confidentiality during supervision.

Mi Agreement to Learn

Mi Agreement to Learn

The learner and Mediation Institute staff agree:
1. To work together with an intention to learn and facilitate learning with a willingness to actively listen, to ask questions to confirm understanding and to communicate openly.
2. Learners and staff have the right to be treated with respect during this process.


3. It is understood that Roleplays both online and face to face are designed to give the student mediator the opportunity to practice the mediation process in a safe environment and in
good faith from all participants.
4. It is expected that those playing the “client” character in a role provide the mediator with sufficient conflict for the Mediator to work with and considering the mediators experience. Do not get carried away or become stubbornly entrenched in your position.
5. Learners are required to observe at least one mediation role play prior to participation as a Mediator or Client.
6. When participating in role plays you will be expected to be respectful towards other learners and trainers and conduct yourself accordingly.
7. Disrespectful language towards mentors or outrageous behaviour is not acceptable.
8. The trainer or coach may elect to pause or stop the mediation at their discretion.
9. Feedback is done in a group to maximise learning for the mediator and parties. A learner may request the trainer or coach provide a private feedback session.


10. Learning new skills requires practice and feedback on your performance. Self-reflection and self-awareness is supported by encouraging learners to evaluate your own performance in role plays.
11. You will be given constructive feedback following role plays and other assessment. This may include live feedback during your mediation role plays and may be in the presence of other staff, learners or
12. Learning is more effective if most feedback is focused on reinforcing what is done well and corrections are given in terms of what to do differently and how to make that change. Feedback is intended to
support, encourage and develop skills and understanding.


13. Mediation Institute embraces a shared learning approach and learners will participate in discussions, collaborations, role plays and other activities where contact information such as email addresses and
phone numbers may be shared between learners to facilitate communication . Any learner with privacy concerns is responsible for contacting Mediation Institute to discuss their concerns about the sharing
of your contact information.
14. Mediation Institute may take video recordings or photographs of learning activities. These media files may be used in a variety of ways such as learning resources or for marketing purposes. They may be
stored on websites open to public viewing such as Facebook, Vimeo and You Tube. Any learner with privacy concerns is responsible for contacting Mediation Institute to discuss their concerns about sharing of their images or voice recordings.

Mi Supervision

15. Participating in Group Supervision sessions may be part of your course curriculum. Learners are encouraged to maximise their engagement and various times and dates are made available.
16. Mi Supervision is modelled on positive supervision principles and supervision should be an enjoyable and constructive experience. Any disagreements between supervision group member’s beliefs, values, opinions or any other matter should be discussed in a respectful and thoughtful manner with respect for diversity and the value of difference.
17. Personal attacks, insults, aggressive language or other behaviour that is intended to intimidate or impose upon other people is completely unacceptable.
18. The confidentiality of client information must be protected during work placement. Client names should not be used during supervision and descriptions of their circumstances kept sufficiently vague or modified
to avoid their identity being apparent.


19. Participation in workshops is an important part of the some of our course. You are expected to participate in workshops. If you are unable to attend a workshop you must apply for an exemption.
20. Learners are fully responsible for any costs associated with traveling to or attending workshops associated with their course.

Role Play Scheduler

Update on change to the role play scheduler for all current students.

What’s changed

We have closed the Role Plays Course and Eventbrite events which used to be used to coordinate role plays and are now using a google spreadsheet that all students can access from whatever course you are in within the LMS.

How do I get to the spreadsheet?

MenuTo access the Role Play Scheduler just go to your course www.mi.instructure.com 

No matter where you are in the course you can see a dark blue menu on the left of your screen.

Click on the Links Icon.

A Links Help Menu will pop out. It has a number of links that will take you to where you need to go.

  • Role Play Scheduler – Links to the Role Play Scheduler (I know, amazing!)
  • Videos- Role Play Recordings and Webinars – Links to Recorded Videos from Mediation Institute faculty and students
  • Mi Students and Graduates Linked In – Links to the “Mediation Institute Students and Graduates” Linked In Group.  If you haven’t already please follow the link to join this closed group for our students and graduates.
  • Mi Mediation Facebook Page – Links to the Mi Facebook Page. We often share interesting content so if you use Facebook follow the page.
  • Mi Website Student Area – where posts for students are collated.
  • The rest of the links are more to do with the learning management system interface so may not be of interest.


What do I do when I get there?

Contact Information

1st thing check your contact information. Is it showing the correct information.

We have taken the step of providing phone and email contact information as with the phasing out of the Role Play Course students in different courses can no longer email directly from the course.

If the page didn’t default to Contact Information you can find it by looking for the tab at the bottom of the spreadsheet.

Book in for role plays

The spreadsheet is set up so that the days of the week go across the page and the weeks go down the page.

We are using colour coding to see at a glance if everything is in place for the role play to proceed or if a role is vacant

The two role plays on the evening of the 25th October below proceeded (they are in green) The column headings are on the spreadsheet but reading left to right is

  1. the date,
  2. Time (The first is Melbourne time, the second Brisbane) but we have standardised so that all future role plays should show EST (Brisbane Time)
  3. Name of the mentor
  4. Mentors zoom number
  5. Type of role play (determined by the person who is the mediator)
  6. The mediator
  7. Role Player 1
  8. Role Player 2

Role plays


If the row you are looking at is in orange it means that we still need role players, if it is in red it means the role play didn’t proceed.


Course Structures

Course Structure information for current students.

 NMAS Mediator Accreditation Course Only

The course on your course dashboard should be NMAS Accreditation Course

Online role plays are scheduled via the Role Play Scheduler. You can assess a link to the Role Play Scheduler from the Links Icon which is on the bottom left of your screen from anywhere within the course.

CHC80308 – Graduate Diploma of Family Dispute Resolution

Your course is delivered as a single course with all ten units integrated into a streamlined delivery model.

The course is called CHC80308 Grad Dip FDR on its label in the Dashboard.

CHC81115 – Graduate Diploma of Family Dispute Resolution

Due to constraints imposed by VET FEE-HELP this course is delivered over four courses in the Learning Management System (Canvas)

Positive SSL